In-Demand Customer success director Jobs in Canberra, Act

Strategic Account Manager
Pitney Bowes Australia —Canberra ACT
- Full-time
- Management
- Sales
- Bachelor's degree
Quick Apply
5d
Training Delivery Manager
The Department of Parliamentary Services —Canberra ACT
- $101,168 - $113,706 a year
- Call employer
- Leadership
- Communication skills
- Time management
- Free parking
- Gym membership
9d
Strategic Account Manager
Pitney Bowes —Canberra ACT
- Full-time
- Management
- Sales
- Bachelor's degree
6d
Senior Business Development Manager
Nova Group —Canberra ACT
- Full-time
- Engineering
- Communication skills
- Marketing
- Health insurance
- Parental leave
Senior Project Manager
Objective —Canberra ACT
- Full-time
- Microsoft Excel
- AI
- SDLC
Business Development Director (Australia / Google)
Accenture —Canberra ACT
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
7d
AE4 Property and Facilities Services Officer
ASIO —Canberra ACT
- $91,522 - $98,193 a year
- AI
- Annual leave
- Employee assistance program
10d
Senior Project Manager
Objective Corporation —Canberra ACT
- Full-time
- Hybrid work
- Microsoft Excel
- AI
- SDLC
Director Legal
KBR —Canberra ACT
- Full-time
- Communication skills
- Parental leave
5d
Business Development Director (Australia / Snowflake)
Accenture —Canberra ACT
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
7d
Business Development Director (Australia / Oracle)
Accenture —Canberra ACT
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
7d
Business Development Director (Australia / Microsoft)
Accenture —Canberra ACT
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
7d
Salesforce Administrator (AU Citizen with NV1 Security Clearance)
Accenture —Canberra ACT
- Full-time
- Salesforce
- Writing skills
- Data analysis skills
Business Development Director (Australia / Databricks)
Accenture —Canberra ACT
- Full-time
- Management
- Sales
- Business development
7d
Associate Consultant
Smart Communications —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Gym membership
Account Executive - Federal
Databricks —Canberra ACT
- Sales
- AI
- Communication skills
Account Director Federal Health , Healthcare Industry Team
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Business development
Business Development Manager
Macquarie Technology Group —Canberra ACT
- Full-time
- Remote
- Sales
- Research
- Presentation skills
Registered Nurse and Enrolled Nurse
Nurse Next Door Home Care Services —Phillip ACT
- CPR Certification
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Strategic Account Manager

Pitney Bowes Australia -
Canberra ACT

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Management
Sales
Sales management
Logistics
Bachelor's degree
Sales pipeline
Enterprise sales
Business
Communication skills
Negotiation

Full Job Description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

Act with urgency, accountability, and purpose
Deliver high quality work with consistency and pride
Collaborate effectively and elevate those around them
Focus on outcomes that drive impact and growth

Job Description:

POSITION DESCRIPTION

Position Title

Strategic Account Manager – Federal Government

Location

Canberra, ACT (Remote)

Reporting To

Sales Director - ANZ

Employment Type

Full-time

Role Purpose:

The Strategic Account Manager is responsible for driving revenue growth and strengthening long-term partnerships within the Australian Federal Government sector. The role focuses on selling mailing, logistics, document management and tracking solutions to government departments and agencies, aligning offerings with public sector requirements, compliance standards, and digital transformation initiatives. This role requires a highly consultative sales approach; strong stakeholder engagement capabilities; excellent process management and data analytic skills; and deep understanding of government procurement processes and frameworks.

Key Responsibilities:

Revenue and Margin.

Achieve and exceed sales targets, pipeline goals and revenue forecasts.
Lead complex, multi-stakeholder sales cycles from opportunity identification through to contract management of large project rollouts.
Develop compelling value propositions aligned to government priorities such as digital transformation, cost control and citizen service improvement.

Account Management & Growth.

Own and develop strategic relationships with key Federal Government agencies and departments.
Create and execute account plans to drive revenue growth, retention and customer satisfaction.
Actively manage the development of key reports and lead regular customer account reviews with major contract customers.
Identify, qualify, and pursue new business opportunities within assigned accounts and across the broader Federal Government landscape.
Position mailing, logistics, document management and tracking solutions as critical enablers of service delivery, compliance, and efficiency.

Government Engagement & Procurement

Navigate Commonwealth procurement frameworks (e.g., AusTender, panels, standing offers).
Build relationships with procurement teams, policy leads, and senior decision-makers.
Ensure compliance with government policies, legal requirements, and contractual obligations.
Manage tender responses, RFPs and RFQs.

Stakeholder Management

Engage and influence senior stakeholders (SES, Directors, program leads).
Act as the trusted advisor to clients, understanding their operational and strategic objectives.
Coordinate cross-functional internal teams (sales, product, operations, service delivery) to deliver seamless customer outcomes.

Market Intelligence & Strategy

Maintain strong awareness of Federal Government priorities, policy changes, and budget cycles.
Monitor competitor activity and industry trends in mailing, logistics, document management and tracking technologies.
Provide insights to inform product development, go-to-market strategies, and sales planning.

Key Performance Indicators (KPIs)

Achieve annual financial targets.
Minimise service penalty payments on major accounts.
Pipeline value and conversion rates.
Customer retention and satisfaction metrics
Strategic account engagement depth/account plan management

Skills & Experience.

Essential.

Proven experience in enterprise or government sales (ideally within Federal Government).
Strong understanding of Australian Government procurement processes and frameworks.
Track record of managing large, complex accounts and closing high-value deals.
Excellent stakeholder engagement and negotiation skills.
Ability to operate in a highly structured, compliance-driven environment.
Proven ability to aggregate and interpret data sets to align with customer KPI requirements.

Desirable.

Experience selling mailing, logistics, tracking, SaaS, or related technology solutions.
Existing network within Federal Government agencies in Canberra.
Familiarity with digital transformation initiatives within government.
Experience in responding to formal tenders and panel engagements.

Personal Attributes.

Strategic thinker with strong commercial acumen
Highly collaborative and team-oriented
Resilient and adaptable in a complex sales environment
Effective communication and presentation skills
Customer-centric mindset with a consultative selling approach

Qualifications.

Bachelor’s degree in Business, Commerce, Technology, or equivalent experience.
Relevant sales or account management certifications (advantageous)

Work Environment.

This is remote role based in Canberra, with focus on regular and consistent engagement with key Federal agencies, to sustain existing contracts and secure new business. It will require interstate travel from time to time, and attendance at Sydney head office as appropriate, as well as building an international network with Pitney Bowes team members managing similar portfolios/

Pitney Bowes Australia is committed to providing an inclusive and equitable workplace. We value the diversity of our people and the contribution that diverse backgrounds, perspectives and experiences bring. Applications from Aboriginal and Torres Strait Islander people are warmly encouraged.

We will:

Provide the will: opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.

Quick Apply

Refine Your Search

customer success director jobs in canberra, act

Strategic Account Manager

Training Delivery Manager

Strategic Account Manager

Senior Business Development Manager

Senior Project Manager

Business Development Director (Australia / Google)

AE4 Property and Facilities Services Officer

Senior Project Manager

Director Legal

Business Development Director (Australia / Snowflake)

Business Development Director (Australia / Oracle)

Business Development Director (Australia / Microsoft)

Salesforce Administrator (AU Citizen with NV1 Security Clearance)

Business Development Director (Australia / Databricks)

Associate Consultant

Account Executive - Federal

Account Director Federal Health , Healthcare Industry Team

Business Development Manager

Registered Nurse and Enrolled Nurse

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