In-Demand Lead manager Jobs in Brisbane Qld

Student Services Team Leader (Campus)
Torrens University Australia —Brisbane QLD
- Weekend availability
- Microsoft Excel
- Customer service
- Administrative experience
6d
RTO Manager Lead Institute
LEAD Childcare —Fortitude Valley QLD
- From $90,000 a year
- Part-time
- Childcare
- Microsoft Office
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
OSHC Regional Manager - QLD - TeamKids
TeamKids —Brisbane QLD
- $100,000 a year
- Full-time
- Travel reimbursement
- Health insurance
Regional Support Coordinator
MyIntegra —Brisbane QLD
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
General Manager - East Coast based
Cater Care Australia / Cater Care Services —Milton QLD
- Full-time
- Hospitality
- Culinary experience
- No degree
- Employee discount
Quick Apply
3d
Hotel General Manager
Matthews Hospitality Group —East Brisbane QLD
- $10,593.89 - $20,490.77 a month
- Weekend availability
- Management
- In-person
- Leadership
Quick Apply
Duty Manager | Cannon Hill Tavern
Australian Venue Co. —Cannon Hill QLD
- Weekend availability
- Management
- Supervising experience
- Computer skills
- Employee discount
Quick Apply
Store Manager
Noosa Chocolate Factory —Chermside QLD
- $75,000 - $80,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Employee discount
Quick Apply
Director Asset Management
Bolton Clarke —Brisbane QLD
- Full-time
- Management
- Maintenance
- No degree
- Health insurance
- Employee assistance program
10d
Program Manager - Employment & Training
Kurbingui Youth & Family Development —Zillmere QLD
- $63 - $65 an hour
- Full-time
- CPR Certification
- First Aid Certification
- No degree
- Parental leave
- Employee assistance program
Quick Apply
6d
Sales Manager - South East QLD
Knauf Australia —Geebung QLD
- $150,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health insurance
- Work from home
13d
Project Manager - Older Women’s Homelessness Support
Footprints Community —Fortitude Valley QLD
- Up to $18,550 a year
- Full-time
- No degree
- Employee assistance program
1d
Store Manager — 3 Black Bears Pizza, Upper Mt Gravatt
3 Black Bears Pizza Pty Ltd —Upper Mount Gravatt QLD
- $52,880 - $80,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Employee discount
Quick Apply
10d
Event Cinemas QLD- Senior Technical Manager
EVT Group —Upper Mount Gravatt QLD
- Full-time
- Maintenance
- Organisational skills
- Budgeting
Store Manager, Westfield Chermside
Crocs —Chermside QLD
- $82,000 - $100,000 a year
- Night shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Licensed Club Manager
Sugar Nightclub —Fortitude Valley QLD
- $75,000 - $90,000 a year
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee discount
Quick Apply
Learning Manager
G8 Education —Brisbane QLD
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Managing Director
Signature Oceania Pty Ltd —New Farm QLD
- $200,000 - $210,000 a year
- Full-time
- Hybrid work
- Spanish
- Management
- English
Quick Apply
3d
Event Delivery Lead (Casual)
Contour Education —Mount Gravatt QLD
- Senior Secondary Certificate of Education
- Education
- In-person
1d
FIFO Site Manager
Compass Group Australia —Brisbane Airport QLD
- 12 hour shift
- Management
- Analysis skills
- Leadership
- Work from home
- Free food

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lead manager jobs near brisbane qld

Student Services Team Leader (Campus)

Torrens University Australia -
Brisbane QLD

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Microsoft Excel
Customer service
Administrative experience
Bachelor's degree
Business
Leadership
Communication skills
Time management

Full Job Description

Student Services Team Leader
Student Services | Campus Experience | Student Support

About the Opportunity

Are you an experienced student services leader who is passionate about delivering exceptional, student-centred support?

As a Student Services Team Leader, you'll lead a team of Student Services Advisors at our Brisbane campus, providing high-quality support to new and existing students through face-to-face interactions and online platforms. Reporting to the Student Services Manager (Campus), you'll oversee day-to-day service delivery, meet agreed service levels and help ensure students receive a consistent, best-in-class experience.

This is a student-facing, campus-based role for a people-focused leader who can balance coaching and development with accurate, timely and target-driven service delivery. You will work closely with Campus Operations and teams across the University to resolve complex enquiries, improve processes and support a respectful, high-performing culture.

If you're a calm, organised and collaborative leader who enjoys making a visible difference to students, we'd love to hear from you.

What's in it for you

12-month fixed-term, full-time opportunity based at our Brisbane campus

Lead and develop a team that makes a direct impact on the student experience

Work across Student Services, Campus Operations, academic teams and specialist support areas

Join Australia's largest private university and a purpose-led organisation

What You'll Do
You'll lead the campus-based Student Services team while supporting a positive, responsive and student-centred experience for everyone who studies at Torrens University Australia.

Responsibilities include:

Supervise Student Services Advisors (Campus) and oversee customer service processes in line with TGE procedures, policies and service line agreements.

Meet KPIs and service levels for customer experience and satisfaction, ensuring student enquiries are handled accurately and within agreed timeframes.

Support the team with student enquiries when required, resolve complex issues and escalate matters appropriately.

Coordinate large-scale administrative tasks and contribute to continuous improvement activities that support accurate, compliant student records and service delivery.

Support the Student Services Manager (Campus) to roll out new processes and procedures, and actively identify opportunities to improve the student experience.

Provide international student administration support, including enrolment compliance and visa/CoE enquiries, in line with external regulatory requirements and company policies. Staff must not provide visa or migration advice.

Provide accurate information for tuition fee and invoice enquiries, including processing payments of tuition fees and incidental fees.

Analyse student feedback across relevant channels to identify service enhancements and positively influence Net Promoter Score, Student Effort Score and Student Satisfaction Score.

Maintain strong stakeholder relationships and participate in team meetings, events, Orientation and Information Sessions as required.

Leadership responsibilities include:

Lead, direct and develop a high-performing team focused on accountability, efficiency, accuracy and service to students.

Support recruitment, workforce planning, succession planning, capability development and resource risk management.

Drive engagement through regular communication, coaching, team meetings, 1:1s, professional development support and action planning.

Complete performance management activities when required, including goal setting, monitoring and formal feedback conversations.

Build collaborative relationships across the University, model positive leadership and actively support company initiatives.

Skills & Experience

Must Have

Bachelor degree in a related field (Business/Commerce) is preferred.

5+ years of experience in administrative support roles, preferably in a higher education environment.

Prior leadership or management experience, with a demonstrated ability to coach and develop a team.

Working knowledge of the Higher Education Support Act, ESOS Act (2000), National Code 2018 and PRISMS and/or tertiary education student records systems is preferred.

Proficiency in Excel and the ability to work confidently across multiple systems and platforms.

Strong student or customer service and engagement skills, with excellent written and verbal communication.

Excellent self-directed time management, organisation and prioritisation skills, with the ability to meet strict deadlines in a fast-paced environment.

The ability to work autonomously, take initiative, follow policies and procedures, and identify when to escalate an issue or seek support.

A proactive, reliable approach, strong attention to detail, honesty and a high level of integrity.

Availability to work in line with campus operating hours, including occasional out-of-hours or weekend work when required.

How to Apply

Click APPLY to submit your application.

Applications close: 18th September 2026

Once you apply, we'll keep you updated throughout the recruitment process.

Hiring Process

Application Review

Interview(s)

Reference & Background Checks

Offer

Should you have accessibility requirements or needs, please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.

About Torrens University Australia
At Torrens University Australia, we're transforming lives through education. As a Certified B Corporation, we're committed to making a positive impact by providing industry-relevant education that helps students build meaningful careers.

Our Student Services team plays an important role in creating accessible, responsive and supportive experiences that help students connect, participate and thrive throughout their studies.

Our Culture

Our people are passionate about innovation, collaboration and creating exceptional student experiences.

We foster an inclusive, high-performing environment where ideas are valued, initiative is encouraged and professional growth is supported. You'll work with colleagues across the University who are committed to making a positive difference for students and the communities we serve.

If you're looking to build your career while helping students succeed, we'd love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]

About Us

As the country’s newest and fastest-

growing university, Torrens
University Australia brings a fresh
approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

Apply Now

Refine Your Search

lead manager jobs in brisbane qld

Student Services Team Leader (Campus)

RTO Manager Lead Institute

OSHC Regional Manager - QLD - TeamKids

Regional Support Coordinator

General Manager - East Coast based

Hotel General Manager

Duty Manager | Cannon Hill Tavern

Store Manager

Director Asset Management

Program Manager - Employment & Training

Sales Manager - South East QLD

Project Manager - Older Women’s Homelessness Support

Store Manager — 3 Black Bears Pizza, Upper Mt Gravatt

Event Cinemas QLD- Senior Technical Manager

Store Manager, Westfield Chermside

Licensed Club Manager

Learning Manager

Managing Director

Event Delivery Lead (Casual)

FIFO Site Manager

I want to receive the latest job alert for lead manager in brisbane qld

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