In-Demand Change management lead Jobs in Brisbane Qld

Service Management Lead
Brennan IT —Brisbane QLD
- Full-time
- Management
- Analysis skills
6d
Change and Adoption Lead - AI CoE
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Psychology
Quick Apply
Senior Project Manager, Change Delivery & Enablement (12-month max term contract)
Queensland Treasury Corporation —Brisbane QLD
- Contract
- Budgeting
- Communication skills
- Parental leave
Senior Manager, Change Lead- Risk Assessment (Fixed Term)
Western Union —Brisbane QLD
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)
Western Union —Brisbane QLD
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Senior Manager, Change Lead - Customer Risk Assessment (Fixed Term)
Western Union —Brisbane QLD
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Service Management Office & Support Lead
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
- Work from home
Organisational Change Manager I 10 Month Fixed Term
Datacom —Brisbane QLD
- Contract
- Hybrid work
Quick Apply
Head of Service Management
Compare the Market —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Master's degree
Platform Operation Lead
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- SQL
- AWS
- Health insurance
- Parental leave
People Services Lead
Endeavour Foundation —Cannon Hill QLD
- Up to $15,900 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- SharePoint
- Health insurance
- Parental leave
8d
Youth Lead Practitioner - Southern Brisbane
Everyday Independence —Springwood QLD
- $78,101 - $100,130 a year
- Full-time
- Nursing
- Master's degree
- Education
- Parental leave
- Employee assistance program
Quick Apply
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
TEMS & TDM Lead
Infosys —Brisbane QLD
- $108,571 - $119,893 a year
- Azure
- Management
- DevOps
- Health insurance
- Parental leave
5h
CM/DM Capability Lead
Northrop Grumman —Fortitude Valley QLD
- Parental leave
- Employee assistance program
Senior Service Management Consultant
InfoConsulting Group —Brisbane QLD
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Policy and Strategy Lead
Queensland Government —Brisbane QLD
- Full-time
- Writing skills
- Leadership
- Communication skills
11d
Lead AI Products
Orica —Lutwyche QLD
- Full-time
- PMP
- Engineering
- Analysis skills
14d
Organisational Change Management Consultant
Avanade —Brisbane QLD
- SharePoint
- Communication skills
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
6d

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Service Management Lead

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
6 days ago

Benefits

Group activities

Qualifications

ITIL Certification
Management
IT service management
Analysis skills
ITIL
ServiceNow
Problem management

Full Job Description

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, considerate, supportive, trusting and accepting, they are the cornerstone of the business. Because of this approach, we have become the largest Australian owned systems integrator in Australia and continue to grow.

Brennan offers an excellent remuneration package and benefits including:

A focus on health and well-being - social club, sporting teams, health checks, poker, trivia nights and more!
A strong culture underpinned by values that are truly lived every day
An environment that embraces learning and development of all employees
Flexibility to work in the way that brings out the best in you
High levels of reward and recognition for overachieving

The Role

This is a senior customer-facing Service Management role responsible for leading Change Management and driving Service Management outcomes for a strategic managed services customer.
Working from our Brisbane offices you will regularly work on customer site also in Brisbane, so locally based candidates will only be considered.
The primary focus of the role is ownership of the Change Management function, ensuring changes are assessed, authorised, communicated and implemented in a controlled manner that protects service stability and meets customer expectations.
The role also provides leadership and oversight for Problem Management and broader Service Management disciplines, ensuring the MSP consistently delivers against contractual obligations, agreed customer processes and service governance requirements.
Working closely with customer stakeholders, resolver groups, Service Delivery Managers and operational teams, the role drives operational excellence, continual improvement and service maturity across the account.
This role is not a process owner or practice leader. The customer owns the Service Management processes; this role ensures those processes are effectively executed, governed and continually improved within the managed services environment.

Responsibilities

Change Management Leadership

Lead and operate the Change Management function for the customer account.
Chair and facilitate Change Advisory Board (CAB) meetings and associated governance forums.
Ensure changes are appropriately assessed, planned, approved and implemented in accordance with agreed processes.
Manage change-related risks, conflicts, escalations and service impacts.
Drive improvements in change quality, success rates and operational outcomes.
Provide leadership and guidance to technical and operational teams on change governance and best practice.

Problem Management Oversight and Leadership

Provide oversight and leadership for Problem Management activities.
Coach and support the Problem Manager to deliver effective outcomes.
Ensure recurring issues are investigated, root causes identified and corrective actions implemented.
Drive service stability through proactive problem management and trend analysis.

Service Management Governance and Uplift

Provide governance and oversight across ITIL-aligned Service Management practices.
Ensure teams adhere to agreed customer processes, procedures and operational standards.
Lead service improvement initiatives focused on service quality, efficiency and customer outcomes.
Facilitate workshops and education sessions to improve service management maturity across resolver groups.
Act as a senior escalation point for Service Management matters. Promote practical ITIL-aligned ways of working that improve service outcomes without creating unnecessary bureaucracy.
Support continual improvement initiatives that improve service stability, operational efficiency, customer experience and compliance.
Ensure Service Management governance supports both operational delivery and contractual accountability.

Customer & Commercial Management

Build trusted relationships with customer stakeholders.
Represent the MSP in operational and governance forums.
Ensure services are delivered in line with contractual obligations and agreed scope.
Identify and manage risks associated with service delivery, governance and compliance.
Work closely with Service Delivery Managers and account leadership to ensure alignment between customer expectations, operational delivery and contractual commitments.

Knowledge & Operational Excellence

Ensure procedures, work instructions and knowledge articles are maintained and remain fit for purpose.
Promote knowledge sharing and operational consistency across support teams.
Support the effective use and continual improvement of the ITSM platform, including Cherwell.

Skills/Experience

Essential

Significant experience in ICT Change Management within enterprise or managed services environments.
Strong knowledge of ITIL-based Service Management practices.
Demonstrated experience leading Change Advisory Boards and managing complex change environments.
Experience with Problem Management and service improvement initiatives.
Strong stakeholder management and customer engagement skills.
Experience working within contractual service delivery environments.
Ability to drive outcomes and influence teams without direct authority.
Strong analytical, governance and reporting capabilities.
Experience using enterprise ITSM platforms.

Desirable

Experience with Cherwell and/or ServiceNow or other ITSM tools.
ITIL 4 certification.
Experience in managed services or SIAM environments.
Experience delivering service management maturity or transformation initiatives.

Apply Now

Refine Your Search

change management lead jobs in brisbane qld

Service Management Lead

Change and Adoption Lead - AI CoE

Senior Project Manager, Change Delivery & Enablement (12-month max term contract)

Senior Manager, Change Lead- Risk Assessment (Fixed Term)

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Senior Manager, Change Lead - Customer Risk Assessment (Fixed Term)

Service Management Office & Support Lead

Organisational Change Manager I 10 Month Fixed Term

Head of Service Management

Platform Operation Lead

People Services Lead

Youth Lead Practitioner - Southern Brisbane

HR Specialist, Contracts Management - APAC

TEMS & TDM Lead

CM/DM Capability Lead

Senior Service Management Consultant

Policy and Strategy Lead

Lead AI Products

Organisational Change Management Consultant

Test Lead

I want to receive the latest job alert for change management lead in brisbane qld

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