In-Demand Team leader digital service centre Jobs in Brisbane, Qld

Team Leader - Digital Service Centre
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Leadership
- Communication skills
7d
General Manager Product Delivery
Auto & General Holdings —Toowong QLD
- Bachelor's degree
- Financial services
- AI
- Parental leave
- Employee discount
Quick Apply
Purchasing Officer
Peabody Energy —Fortitude Valley QLD
- Hybrid work
- ERP systems
- In-person
14d
Administrative Assistant, PEI
Herbert Smith Freehills —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Security Team Member
Assetlink —Windsor QLD
- Rotating roster
- CPR Certification
- Customer service
- First Aid Certification
8d
Key Account Manager - Data Centres
Siemens —Bowen Hills QLD
- Full-time
- Hybrid work
- Sales
- Business development
- No degree
Communication Officer
Icon Group —Brisbane QLD
- Full-time
- Writing skills
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
Team Leader
McMillan Shakespeare —Brisbane QLD
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
12d
Support Coordinator
SEQUAL Ltd —Newmarket QLD
- $40.49 - $43.42 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Case management
Quick Apply
7d
SEO Specialist
Icon Group —Brisbane QLD
- Full-time
- Marketing
- Education
- AI
- Parental leave
12d
Senior Solution Architect
CYOS Solutions —Brisbane QLD
- $140 - $160 an hour
- Contract
- Remote
- Azure
- DevOps
- AWS
Quick Apply
6d
Coordinator, AI Transformation
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Agile
- Work from home
Strategy and Value Manager
BDO —Brisbane QLD
- Full-time
- Finance
- Business development
- Analysis skills
- Health insurance
- On-the-job training
Investigations Coordinator
Zurich Insurance —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Parental leave
Registered Nurse - Emergency & Medical Assistance
Allianz —Brisbane QLD
- Weekend availability
- Hybrid work
- Case management
- Hospital experience
- Nursing
- Annual leave
Customer Service Officer
Healius Corp. —Murarrie QLD
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
4d
Senior Release Manager - Business Banking & Embedded Finance
Great Southern Bank —Brisbane QLD
- Budgeting
- Leadership
- Communication skills
- Work from home
13d
Retail Department Leader
Officeworks —Upper Mount Gravatt QLD
- Sales
- Customer service
- Leadership
- Employee assistance program
Field Services Engineer
DXC Technology —Brisbane QLD
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
14d
Transaction Services Specialist | Manager / Senior Manager | Deals
PWC Australia —Brisbane QLD
- Finance
- Master's degree
- Analysis skills
- Parental leave

I want to receive the latest job alert for team leader digital service centre in brisbane, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader digital service centre jobs near brisbane, qld

Communications Officer jobs in Brisbane QLD

Department Leader jobs in Upper Mount Gravatt QLD

Administrative Assistant jobs in Brisbane QLD

Field Service Engineer jobs in Brisbane QLD

Senior Solution Architect jobs in Macquarie Park Nsw

Architect jobs in Melbourne Vic

Senior Clinician jobs in Salisbury Sa

Senior Solution Architect jobs in Bundall Qld

Senior Solution Architect jobs in North Sydney Nsw

Senior Solution Architect jobs in New South Wales

Senior Receptionist jobs in Glossodia Nsw

Senior Sales Manager jobs in Austins Ferry Tas

Security Officer jobs in Shalvey Nsw

Security Officer jobs in Mindarie Wa

Security Officer jobs in Donvale Vic

Security Officer jobs in Brisbane Qld

Night Security jobs in Perth Wa

Policy Officer jobs in Melbourne Vic

Traineeship, Cyber Security jobs in Melbourne Vic

Investigations Manager jobs in Sydney Nsw

Team Leader - Digital Service Centre

Queensland Government -
Brisbane QLD

Apply Now

Job Details

7 days ago

Qualifications

System administration
Administrative experience
Leadership
Communication skills

Full Job Description

About the role:
As a Team Leader, you will lead and manage the day to day operations, system support services and project implementations of the Digital Service Centre to ensure the delivery of high level quality service support for ICT services within Queensland Health. You will engage proactively, professionally and regularly with the Queensland Health customer base and provide timely, accurate and high-quality information that supports clinical and customer service delivery, process improvement and decision-making.

Key responsibilities include:
Real time management and coordination of service desk resources to meet service support demands in alignment to defined quality management and service delivery KPIs, with a priority to supporting timely clinical response and resolution times, including delegation to authorise the provision of overtime, on-call and recall of team members.
Lead, supervise, coach and mentor team members to meet the objectives and goals of the Branch by effectively developing, implementing, and managing to successful completion performance improvement plans, career succession plans, training and development of team members in line with contemporary human resource frameworks to maximise the quality of service delivered to customers.
As Administrators, manage and maintain significant knowledge of system administration, system access, security activities, report generation and service improvements for traditional automatic call distribution and cloud-based call centre system, Amazon Web Service (AWS) which is crucial for the daily support and delivery of clinical services.
Partnering and providing expert business recommendations and advice to project teams, stakeholders, service owners and customers for the creation of business cases, capacity plans, support models and workflows to ensure high levels of customer support is created and maintained, ensuring strong customer advocacy and alignment to ITIL and best practice Service Management processes.
Exercise accountability and decision making through observation, research and trend analysis to support Problem Management, Continuous Improvement activities and the Digital Service Centre's 'Channels Strategy' to maximise customer service outcomes, organisational and branch priorities.

About you:
You will bring strong leadership experience in managing service desk operations and delivering high-quality customer service and first-line ICT support within a complex environment. With the ability to apply or quickly learn ITSM tools and ITIL processes, you will effectively coordinate workloads, manage incidents and service requests, and ensure service levels are consistently achieved. Your excellent communication and relationship-building skills will enable you to collaborate with stakeholders across all levels of a large organisation, while your coaching and mentoring experience will support the development of team capability. You will also demonstrate strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities, lead initiatives and projects, investigate system issues, and drive continuous improvement in a customer-focused service environment.

Why work for us:
Competitive salaries
17.5% leave loading
Employee wellbeing programs
Career development opportunities

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

team leader digital service centre jobs in brisbane, qld

Team Leader - Digital Service Centre

General Manager Product Delivery

Purchasing Officer

Administrative Assistant, PEI

Security Team Member

Key Account Manager - Data Centres

Communication Officer

Team Leader

Support Coordinator

SEO Specialist

Senior Solution Architect

Coordinator, AI Transformation

Strategy and Value Manager

Investigations Coordinator

Registered Nurse - Emergency & Medical Assistance

Customer Service Officer

Senior Release Manager - Business Banking & Embedded Finance

Retail Department Leader

Field Services Engineer

Transaction Services Specialist | Manager / Senior Manager | Deals

I want to receive the latest job alert for team leader digital service centre in brisbane, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected