In-Demand Retention specialist Jobs in Brisbane, Qld

Customer Relationship Specialist - Mt Gravatt
Bank of Queensland —Mount Gravatt QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
13d
Recruitment Specialist
Applied Medical —Geebung QLD
- Full-time
- Office
- Human resources
- Recruiting
- Employee assistance program
Senior Digital Marketing Specialist
Simple Online Healthcare —Ascot QLD
- $150,000 - $180,000 a year
- Remote
- CRM software
- Parental leave
Senior Relationship Manager
News Corp —Fortitude Valley QLD
- Hybrid work
- Sales
- Café
- Parental leave
Marketing CRM & Lifecycle Specialist
City Beach Australia —Brisbane QLD
- $115,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Databases
- In-person
- Employee assistance program
- Employee discount
Quick Apply
12d
Senior Relationship Manager
REA Group —Fortitude Valley QLD
- Full-time
- Hybrid work
- Sales
- Café
- Parental leave
Customer Relationship Specialist - The Gap
Bank of Queensland —The Gap QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Career and Workplace Support Specialist
Endeavour Foundation —Geebung QLD
- Full-time
- Health insurance
- Parental leave
14d
Student Services Team Leader (Campus)
Torrens University Australia —Brisbane QLD
- Weekend availability
- Microsoft Excel
- Customer service
- Administrative experience
3d
Customer Relationship Specialist - 116 Queen Street
Bank of Queensland —Brisbane QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
5d
Senior Internal Mobility Business Partner - ANZ
Downer Group —Milton QLD
- Management
- Communication skills
People & Culture Adviser
BDO —Brisbane QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Health insurance
- On-the-job training
4d
Customer Success & Digital Sales Specialist QLD
Technogym —Brisbane QLD
- Contract
- Management
- Presentation skills
- Communication skills
- Employee assistance program
- Gym membership
Account Executive - Hybrid Workplace
Ricoh —Brisbane QLD
- Full-time
- Business development
- Negotiation
- Wellness program
- Parental leave
Marketing Operations and CRM Specialist
Freedom Fuels —Brisbane QLD
- Full-time
- CRM software
- Microsoft Excel
- Marketing
10d
Senior Manager - Fundraising (Bequests)
Australia Red Cross —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Budgeting
- Leadership
- Annual leave
- Employee assistance program
9d
Marketing Specialist
GMD Activewear Australia —Capalaba QLD
- From $80,000 a year
- Full-time
- No degree
- In-person
- Communication skills
Quick Apply
4h
Digital Marketing Specialist
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Restaurant
- Communication skills
- Marketing
- Parental leave
- Employee assistance program
Quick Apply
Extended Kindergarten Coordinator
The Creche and Kindergarten Association —Paddington QLD
- $40.38 - $70.74 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Employee assistance program
- Referral program
Loyalty Marketing Specialist
Endeavour Foundation —Cannon Hill QLD
- Up to $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Communication skills
- Health insurance
- Employee assistance program

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Customer Relationship Specialist - Mt Gravatt

Bank of Queensland -
Mount Gravatt QLD

Apply Now

Job Details

Full-time
13 days ago

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service

Full Job Description

About the Role

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Mt Gravatt branch.

You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.

Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.

You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.

You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support.

As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention.

In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence.

You’ll also champion digital banking tools, helping customers build confidence in managing their finances online.

This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

About You

You’re a confident communicator with a genuine passion for helping people.

You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus.

You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude.

Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.

Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking.

If you're ready to dive in and make a real impact, we’d love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

retention specialist jobs in brisbane, qld

Customer Relationship Specialist - Mt Gravatt

Recruitment Specialist

Senior Digital Marketing Specialist

Senior Relationship Manager

Marketing CRM & Lifecycle Specialist

Senior Relationship Manager

Customer Relationship Specialist - The Gap

Career and Workplace Support Specialist

Student Services Team Leader (Campus)

Customer Relationship Specialist - 116 Queen Street

Senior Internal Mobility Business Partner - ANZ

People & Culture Adviser

Customer Success & Digital Sales Specialist QLD

Account Executive - Hybrid Workplace

Marketing Operations and CRM Specialist

Senior Manager - Fundraising (Bequests)

Marketing Specialist

Digital Marketing Specialist

Extended Kindergarten Coordinator

Loyalty Marketing Specialist

I want to receive the latest job alert for retention specialist in brisbane, qld

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