In-Demand Customer resolutions specialist Jobs in Brisbane, Qld

Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
Casual - Front of House Ushers
Legends Global —Brisbane QLD
- Weekend availability
- Customer service
13d
Senior Relationship Manager
News Corp —Fortitude Valley QLD
- Hybrid work
- Sales
- Café
- Parental leave
Customer Enablement Specialist - APAC
Constant Contact —Brisbane QLD
- Hybrid work
- CRM software
- Marketing
- Annual leave
Quick Apply
13d
Home Assessor
Auto & General Holdings —Toowong QLD
- Organisational skills
- Construction experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Claims Specialist
Coles Group —Mount Gravatt QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee stock purchase plan
8d
Senior Relationship Manager
REA Group —Fortitude Valley QLD
- Full-time
- Hybrid work
- Sales
- Café
- Parental leave
Transportation Specialist
Amazon Commercial Services Pty Ltd —Brisbane QLD
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Fuel Pricing Specialist
Chevron —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- ERP systems
- Fuel card
- Annual leave
9d
Senior Mobility Specialist
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Operations Coordinator - Acacia Ridge
Pickles Auctions —Acacia Ridge QLD
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Parental leave
- Employee assistance program
Consultant
BUSY Ability —Logan Central QLD
- $65,000 - $73,000 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Parental leave
- Employee assistance program
6d
Sales Operations Specialist
RIB Software GmbH —Brisbane QLD
- Full-time
- CRM software
- Sales
- Salesforce
Purchasing Officer
Peabody Energy —Fortitude Valley QLD
- Hybrid work
- ERP systems
- In-person
Ambassador
Abbott Laboratories —East Brisbane QLD
- Full-time
- Engineering
Ocean Freight Specialist
DHL —Brisbane Airport QLD
Network Specialist
Queensland Government —Brisbane QLD
- On call
Category Management Specialist - Mining Equipment
Thiess —Brisbane QLD
- Full-time
- Management
- Engineering
- Analysis skills
- Health insurance
1d
EUC Deployment & Field Support Engineer
Showtime Consulting —Brisbane QLD
- Contract
- Hospitality
- Management
- Software troubleshooting
Quick Apply
8d
Defect Specialist
Stockland —Greater Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
12d

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Customer Support Specialist

Macquarie Group Limited -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Analysis skills
AI

Full Job Description

The Customer Support team is a high-impact specialist unit within Macquarie's Customer Service and Support division in Banking and Financial Services. The team functions as the final internal escalation point for the most complex and sensitive customer cases.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As a Customer Support specialist, you will play a pivotal role in case management of customer vulnerability including instances of financial abuse, family violence, and mental health challenges while conducting deep-dive investigations into complex complaints such as fraud and scam related matters. This purposeful role balances robust risk management and regulatory compliance with genuine empathy, ensuring our Customers receive expert support, care and fair outcomes during their most challenging moments.

What you offer

Ability to handle deeply sensitive customer situations such as family violence, elder abuse, or financial hardship with genuine care, patience, and professional boundaries.
Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine fair outcomes.
As the final internal escalation point, you need to be adept at managing high-pressure conversations with Customers, brokers, and stakeholders to resolve disputes and reach a consensus.
You are eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
A solid understanding of the Australian banking regulatory landscape, with a specific focus on RG 271 (Internal Dispute Resolution) and industry standards for managing vulnerable customers.
The role requires collaboration with cross-functional teams, including Customer Protect, Product teams, and frontline business units, to ensure a unified approach to sensitive Customer matters.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.

Apply Now

Refine Your Search

customer resolutions specialist jobs in brisbane, qld

Customer Support Specialist

Casual - Front of House Ushers

Senior Relationship Manager

Customer Enablement Specialist - APAC

Home Assessor

Claims Specialist

Senior Relationship Manager

Transportation Specialist

Fuel Pricing Specialist

Senior Mobility Specialist

Operations Coordinator - Acacia Ridge

Consultant

Sales Operations Specialist

Purchasing Officer

Ambassador

Ocean Freight Specialist

Network Specialist

Category Management Specialist - Mining Equipment

EUC Deployment & Field Support Engineer

Defect Specialist

I want to receive the latest job alert for customer resolutions specialist in brisbane, qld

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