In-Demand Desk technician Jobs in Bondi, Nsw

Level 2 - Service Technician
Epic IT —Bondi NSW
- Full-time
- Azure
- Bachelor's degree
- In-person
- Work from home
Quick Apply
NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
IT Services Technician
MCH Corporate Services Pty Ltd —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Azure
- Analysis skills
- SharePoint
Quick Apply
6d
IT Desktop Support Engineer
Allied digital service limited —Sydney NSW
- $53,000 - $55,000 a year
- Monday to Friday
- In-person
Quick Apply
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Field Service Technician
ASI Solutions —Botany NSW
- Temporary
- Customer service
- Communication skills
- Parental leave
Quick Apply
Data Center Technician, Global Server Operations
Google —Sydney NSW
- Weekend availability
- Bachelor's degree
- No degree
2d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Expression of Interest | Residential Property & Communities | Sydney R0193636 Accolade on Gibbons St Sydney, New South Wales Full time
Greystar —Sydney NSW
- Full-time
- Hospitality
- Customer service
- Front desk
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
Cyber Security Systems Engineer
Office of Sport —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- No degree
- Communication skills
- Employee assistance program
10d
Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
HVAC Service Technician, Commercial, Vehicle Provided
The Partnership Group —Sydney NSW
- $60 an hour
- Overtime
- HVAC
- In-person
Quick Apply
3d
Repairs and Maintenance Coordinator
Hungry Jack's —Woolloomooloo NSW
- Full-time
- Restaurant experience
- Communication skills
10d
Cleaner Driver
Rentokil Initial —Sydney NSW
- Full-time
- Cleaning
- Communication skills
- Paid training
- Fuel card
Quick Apply
5d
Automotive Account Manager / Business Development
Machter Autoparts —Auburn NSW
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Business development
- Bachelor's degree
- Travel reimbursement
- Employee discount
Quick Apply
12d
Service Coordinator - Facilities Maintenance
Modus Projects —Cronulla NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply

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Level 2 - Service Technician

Epic IT -
Bondi NSW

Quick Apply

Job Details

Full-time

Benefits

Work from home

Qualifications

Azure
Certificate IV
CCNA
Bachelor's degree
IT support
Business
Leadership
Communication skills
Information Technology

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we're more than just a Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming IT landscapes across Perth, Sydney, and Brisbane by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN Fast50 award winner, we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

Job Summary

We're looking for a Level 2 Service Technician who thrives on being the face clients look forward to seeing. This is a genuinely client-facing role — you'll be regularly on-site conducting floor sweeps, checking in on outstanding issues, and catching small problems before they become big ones, alongside a solid mix of Level 1 and Level 2 technical work.

You'll triage tickets, resolve end-user issues, escalate where needed, and see problems through to resolution — all while building the kind of relationship with a client that makes them trust Epic IT with their next decision, not just their next ticket.

Key Responsibilities

Client-Facing Site Work

Conduct regular floor sweeps and proactive site visits, identifying issues before clients raise them
Build genuine relationships with client staff — you're a familiar, trusted face, not a rotating stranger
Attend client sites across Perth, Sydney, and Brisbane as required for hands-on troubleshooting and support
Own a vehicle and hold a current Australian driving licence for site travel

Service Desk & Escalation

Provide Level 2 IT support as part of the escalation team, picking up where Level 1 hands off
Respond to and resolve technical issues via phone, email, and remote tools
Handle service outages and escalated incidents with urgency and professionalism
Ensure SLA compliance and consistently high client satisfaction

Technical Delivery

Support Microsoft 365 and Azure environments, including on-premise to cloud migration work
Provide server support in Windows Server domain environments, including on-prem and cloud AD functionality
Assist with the setup, configuration, and maintenance of client systems
Work closely with technicians in other states to deliver consistent support across time zones

Documentation & Communication

Maintain clear, professional communication with clients and internal teams
Accurately document work completed and contribute to knowledge base articles
Consult with clients on short and long-term solutions, not just the fix in front of you

Technical Requirements

Core Skills

Minimum 2 years MSP or IT support experience
Minimum 2 years experience with Microsoft 365 and Azure, particularly on-premise to cloud migration work
Minimum 2 years providing server support in Windows Server domain environments, including on-prem/cloud AD
Minimum 2 years in service desk roles supporting Microsoft-based solutions
Minimum TAFE Certificate IV or undergraduate degree (IT or Business preferred)
Natural client-facing communication skills, with the ability to consult on short and long-term solutions
Strong time management and task prioritisation

Nice to Have

University degree in a related field (e.g. Computer Science, Computing, or Networking)
Microsoft certification in progress or completed (Server, 365, or similar)
Microsoft CSP/NCE licensing experience
CCNA, MCSA/MCSE, or other higher-level industry certification
Cloud backup platform experience
Team or service leadership qualities for future progression

What We Offer

Compensation & Growth

Competitive salary with clear opportunity to progress
Company-funded study, exams, and mentoring to support certification and career progression
Ongoing development through Microsoft certifications and other recognised industry credentials
A genuine break-out path onto the front lines of cybersecurity, cloud, and ICT infrastructure delivery

Work Environment

Client site visits across Perth, Sydney, and Brisbane
Work from home flexibility alongside on-site client work
Real ownership of client systems and a real say in their ICT direction

The Team

Work alongside a talented Solutions Development Team, plus passionate, motivated colleagues across all three cities
Collaborative environment where asking questions is encouraged
Clients who value quality work and long-term relationships

What This Role Isn't

Not a desk-only role — you'll be on-site with clients regularly, and that's a feature, not a fallback
Not "follow the script" — you'll need to think critically and consult on real solutions
Not a pure remote role — site visits are core to the job, not occasional
Not for someone who wants to fix a ticket and move on — this role is about the relationship as much as the resolution

Quick Apply

Refine Your Search

desk technician jobs in bondi, nsw

Level 2 - Service Technician

NSW Service Desk Coordinator

IT Services Technician

IT Desktop Support Engineer

IT Operations Technician

Field Service Technician

Data Center Technician, Global Server Operations

IT Operations Technician

Expression of Interest | Residential Property & Communities | Sydney R0193636 Accolade on Gibbons St Sydney, New South Wales Full time

Technical Team Lead

Cyber Security Systems Engineer

Service Delivery Team Leader – Sydney

HVAC Service Technician, Commercial, Vehicle Provided

Repairs and Maintenance Coordinator

Cleaner Driver

Automotive Account Manager / Business Development

Service Coordinator - Facilities Maintenance

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Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

Job Summary

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