The Careers are Better at Hungry Jack's!
Hungry Jack’s – National Support Centre
We’re looking for an organised and proactive Repairs & Maintenance Coordinator to join our team and support the coordination of repair and maintenance activities across our national restaurant network.
Reporting to the Repair and Maintenance System Manager , you’ll play an important role in ensuring maintenance requests are assessed, allocated and resolved efficiently, while keeping restaurants, contractors and internal stakeholders informed along the way.
Your responsibilities will include:
- Managing repair and maintenance service requests through our RAMP system
- Assessing and prioritising jobs and allocating work to contractors, technicians and Facilities Managers
- Coordinating contractors, call-backs and after-hours maintenance requirements
- Providing restaurants with timely updates and following jobs through to resolution
- Managing and escalating maintenance issues where required
- Maintaining accurate contractor information, documentation and Service Level Agreements
- Setting up and maintaining Preventative Maintenance schedules
- Maintaining accurate asset and maintenance information within RAMP
- Ordering spare parts and coordinating requirements for specific maintenance jobs
- Supporting reporting, system administration and continuous improvement of RAMP
- Providing general administrative and stakeholder support across the Repair & Maintenance function
You’ll be someone who is organised, responsive and comfortable managing multiple priorities in a busy environment. You’ll have strong communication skills and enjoy working with a range of stakeholders to solve problems and get things done.
Ideally, you’ll bring:
- Strong organisation, administration and attention to detail
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach
- Confidence working with systems, data and reporting
- The ability to prioritise requests and work to deadlines
- Previous call centre, help desk, service coordination or facilities experience is desirable, but not essential
- Knowledge of building services, facilities management or restaurant operations will be highly regarded
If you enjoy problem-solving, coordinating multiple moving parts and seeing issues through from start to finish, we’d love to hear from you.
