In-Demand It technician Jobs in Blacktown, Nsw

Service Coordinator / Customer Support
Plustel —Seven Hills NSW
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Professional development assistance
Quick Apply
8d
IT Deployment & Asset Recovery Technician
IT Factory —Wetherill Park NSW
- $30 - $35 an hour
- Temporary
- Customer service
- Microsoft Office
- Data entry
Quick Apply
Repair Technician
PTC Phone Tech & Comm —Norwest NSW
- Full-time
- Microsoft Excel
- Employee discount
Quick Apply
7d
IT Technician Traineeship
Techist —Girraween NSW
- From $800 a week
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick Apply
3d
Mobile Phone Technician
Tecworks International —Seven Hills NSW
- Customer service
- Communication skills
Graduate Lab Technician
Idealcorp —Smithfield NSW
- Full-time
- Laboratory
- Profit sharing
Technical Team Lead
Techist —Girraween NSW
- Up to $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
4d
Estimator / Procurement Lead - Mechanical Plumbing
Spectrum Plumbing (NSW) Pty Ltd —Pemulwuy NSW
- $75,000 - $90,000 a year
- Full-time
- Microsoft Office
- Plumbing
- HVAC
Quick Apply
2d
Electro-Mechanical Maintenance Technician
WITRON Group —Mount Vernon NSW
- Weekend availability
- Schematics
- Communication skills
Site Support Technician
KION Group AG —Kemps Creek NSW
- Overtime
- Maintenance
- Communication skills
- Parental leave
- Gym membership
3d
Logistics Coordinator (Capital Equipment)
Baxter —Old Toongabbie NSW
- ERP systems
- Data analysis skills
- Microsoft Office
2d
Forklift Service Engineer - Relocate to Australia
KION Group AG —Huntingwood NSW
- English
Survey Technician | Engineering & Design
Colliers —Rhodes NSW
- Full-time
- CAD
- Communication skills
- Outdoor work
Quick Apply
Equipment Trainer
KOR Equipment Solutions —Mount Druitt NSW
- Full-time
- In-person
- Free parking
Quick Apply
4d
Data Analyst – Trades, Ops & Growth Focus
Ruttley Services —Chatswood NSW
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Cleaning
- Construction experience
Quick Apply
Field Service Technician/Service Specialist
Adaptalift Group —Seven Hills NSW
- From $40 an hour
- Overtime
- Mechanic experience
- Customer service
- Forklift
- Fuel discount
Quick Apply
Service Technician
Nilfisk Australia Pty Ltd —Arndell Park NSW
- Full-time
- Microsoft Office
- No degree
- Communication skills
Quick Apply
Sterilisation Technician
Ramsay Health Care —Westmead NSW
- Hospital experience
- Referral program
Service Technician
Precision Automotive —Cranebrook NSW
- Full-time
- Customer service
- Forklift
- Employee discount
Quick Apply
BMS Service Technician
Schneider Electric —Macquarie Park NSW
- Overtime
- Communication skills
- Fuel card
- Parental leave

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Service Coordinator / Customer Support

Plustel
Seven Hills NSW

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Professional development assistance

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Organisational skills
Telecommunication
Security
Communication skills

Full Job Description

About us:

Plustel is a growing Sydney-based company delivering Security, Data, Electrical, Communications, Video Conferencing, Audio Visual and I.T. services across Australia and New Zealand.

We specialise in coordinating installations, service jobs and national rollout projects for a broad range of clients. As our operations continue to grow, we are looking for a reliable and organised full-time Service Coordinator / Customer Support team member to join our office team.

This is a long-term opportunity for someone who enjoys working in a fast-paced service environment, communicating with customers and technicians, and helping keep jobs organised from booking through to completion.

Role Overview:
As a Service Coordinator / Customer Support, you will be responsible for assisting with customer communication, technician scheduling, job updates and general account support.

You will work closely with clients, technicians, suppliers and the wider Plustel team to ensure jobs are booked, followed up and completed smoothly. This role would suit someone who is organised, confident with email communication, professional on the phone and comfortable managing multiple customer requests at the same time.

Key Responsibilities:

Answering phone calls and responding to customer emails in a professional and timely manner
Liaising with clients, technicians and partners to coordinate service bookings
Building and maintaining strong client relationships through consistent communication and follow-up
Creating, updating and managing jobs using our job management system
Scheduling technician appointments and keeping customers updated on booking progress
Collating job notes, photos and updates from technicians and presenting them clearly to clients and partners
Contacting suppliers via phone and email to confirm pricing, availability and order hardware
Preparing spreadsheets, reports and basic data entry
Arranging couriers and tracking deliveries
Assisting with drafting quotes and invoices
Completing site inductions and compiling safety paperwork, including SWMS
Providing general administration and account support to the team

Preferred Skills and Experience:

Previous experience in customer service, scheduling, service coordination, administration or account support
Strong written communication skills, especially with customer emails
Professional phone manner and confident speaking with clients
Excellent organisational skills and strong attention to detail
Ability to manage multiple jobs, bookings and customer requests at the same time
Confident using Microsoft Outlook and Excel
Experience using ServiceM8, Monday.com or similar job management systems highly regarded
Ability to work well in a team and communicate clearly with technicians and clients
Bonus: Familiarity with telecommunications, security, electrical, I.T. or audio visual services
Training will be provided for our systems, processes, safety paperwork and industry-specific requirements

Benefits:

Full-time role with a growing national services business
Supportive team environment
Opportunity to develop skills in customer support, scheduling, operations and account coordination
Professional development assistance

Work Authorisation:

Australia work authorisation required.

Benefits:

Professional development assistance

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

it technician jobs in blacktown, nsw

Service Coordinator / Customer Support

IT Deployment & Asset Recovery Technician

Repair Technician

IT Technician Traineeship

Mobile Phone Technician

Graduate Lab Technician

Technical Team Lead

Estimator / Procurement Lead - Mechanical Plumbing

Electro-Mechanical Maintenance Technician

Site Support Technician

Logistics Coordinator (Capital Equipment)

Forklift Service Engineer - Relocate to Australia

Survey Technician | Engineering & Design

Equipment Trainer

Data Analyst – Trades, Ops & Growth Focus

Field Service Technician/Service Specialist

Service Technician

Sterilisation Technician

Service Technician

BMS Service Technician

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