In-Demand Customer / technical support specialist Jobs in Birkdale, Qld

Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
Test Lead
Auto & General Holdings —Toowong QLD
- Management
- No degree
- Software development
- Work from home
- Parental leave
Quick Apply
Principal Project Officer - Aboriginal and Torres Strait Islander Education (Identified)
Queensland Government —Brisbane QLD
- Teaching
4d
Senior Phone & Laptop Repair Specialist / Store Supervisor
Cheap Geek Computer Repairs —Brisbane QLD
- From $50,000 a year
- Full-time
- Sales
- Supervising experience
- Computer skills
- Profit sharing
Quick Apply
5d
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
9d
Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
Digital Mission Lead
Vocus —Brisbane QLD
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
11d
Technical Specialist
EML —Brisbane QLD
- Full-time
- Customer service
- Leadership
- Communication skills
- Work from home
- Parental leave
ICT Service Desk Specialist
Goodstart Early Learning —Murarrie QLD
- Full-time
- Organisational skills
- Communication skills
- Gym membership
Support Services Technician
Aptella —Archerfield QLD
- CRM software
- Management
- Customer service
- Health insurance
- Gym membership
11d
Safety Specialist
Ampol —Lytton QLD
- Full-time
- Management
- No degree
- Manufacturing
- Parental leave
- Fuel discount
10d
Senior Process Safety & Risk Engineer
Ampol —Lytton QLD
- Full-time
- Management
- Engineering
- Leadership
- Parental leave
- Fuel discount
AI Engineer
Auto & General Holdings —Toowong QLD
- AWS
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Project Manager (Delivery)
Queensland Government —Brisbane QLD
- Overtime
- Maintenance
- Leadership
- Parental leave
- Employee assistance program
9d
Principal Payroll Advisor (Payroll Technical)
Queensland Government —Brisbane QLD
- Organisational skills
- Leadership
Android Developer
M3DICINE —Eight Mile Plains QLD
- Full-time
- Vital signs
- Computer Science
- Bachelor's degree
Quick Apply
EUC Technical Specialist
Endeavour Group —Bulimba QLD
- Full-time
- Management
- Analysis skills
- Communication skills
Quick Apply
Distribution Connectivity Specialist- South Bank, QLD
Global Supply —South Bank QLD
- Full-time
- Management
- Salesforce
- APIs
- Health insurance
- Parental leave
8d

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Desktop Support Officer

Axiom Technologies -
Brisbane QLD

Apply Now

Job Details

Full-time | Contract | Fixed term

Qualifications

Desktop support
Microsoft Outlook
Management
SCCM
Customer service
Microsoft Office
Analysis skills
ITIL
Computer skills
Communication skills
CompTIA A+
Intune
Mobile devices

Full Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

2+ years of Experience in Level 2/3 desktop support.
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick-build machines
Keep up with Windows App and Update release information
Provide Web application support for Edge or Chrome
Provide Cloud application support (collaborate with app owners where required)
Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
Support MS Teams issues including video, audio, performance
Familiar with AppV applications, MS Store Apps and packaged applications
Troubleshoot / find root cause for general performance issues
Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
Office license management or troubleshooting
Keep up with release information for MS Office and security updates
Support Office issues for native laptop or cloud applications
Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
Knowledge of Active directory and Group policies. PowerShell scripting knowledge is a must.
Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
Should be able to fix and troubleshoot all the application issues deployed on end-user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
Good Client management and communication skills.
Should be able to troubleshoot if any application is not working due to network-related issues.
Good knowledge of browser support and management of Chrome and Edge via GPO.
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
Good Understanding of ITIL concepts & ticketing tools.
Accurately document all work performed through the ticketing system, including details.

Personal Attributes:

Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well-organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices

Basic knowledge of:

Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

At least two of the following:

PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

Refine Your Search

customer / technical support specialist jobs in birkdale, qld

Desktop Support Officer

Customer / Technical Support Specialist

Test Lead

Principal Project Officer - Aboriginal and Torres Strait Islander Education (Identified)

Senior Phone & Laptop Repair Specialist / Store Supervisor

IT Support Officer - Contract

Desktop Support Analyst (6-Month Fixed-Term Contract)

Digital Mission Lead

GAZ - APS 5 - IT Service Support Officer - Information Technology

Technical Specialist

ICT Service Desk Specialist

Support Services Technician

Safety Specialist

Senior Process Safety & Risk Engineer

AI Engineer

Project Manager (Delivery)

Principal Payroll Advisor (Payroll Technical)

Android Developer

EUC Technical Specialist

Distribution Connectivity Specialist- South Bank, QLD

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