In-Demand Team leader Jobs in Bentleigh East Vic

Customer Service Team Leader
Auto & General Holdings —Malvern VIC
- Customer service
- Office
- In-person
- Parental leave
- Employee discount
Quick Apply
Team Leader ( Cruiseabout)- Brighton, VIC
Cruiseabout —Brighton VIC
- Full-time
- Sales
- Customer service
- Organisational skills
- Health insurance
- Parental leave
URGENTY HIRING! Traffic Controllers and Team Leaders
Epsicon Traffic Management —Melbourne VIC
- $37.99 - $68.38 an hour
- Overtime
- Management
- In-person
Quick Apply
7d
Home Care Recruitment Team leader
Salveo Care —Ringwood VIC
- $75,000 - $88,000 a year
- Full-time
- Recruiting
- In-person
- Care plans
Quick Apply
7d
Team Leader, Agency Performance and System Support
Department of Families, Fairness and Housing —City of Bayside VIC
- Full-time
- Recruiting
14d
Retail Team Leader - Repco Clayton - Full Time
NAPA Auto Parts —Springvale VIC
- Full-time
- Merchandising
- Planograms
- Leadership
- Parental leave
Sales Team Leader
IKEA —Springvale VIC
- Weekend availability
- Sales
- Annual leave
- Parental leave
10d
Security Team Leader
Challenger Security —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Employee assistance program
Administration Team Leader
Monash Health —Bentleigh East VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance program
1d
Team Leader ( Cruiseabout) - Camberwell, VIC
Cruiseabout —Camberwell VIC
- Full-time
- Sales
- Customer service
- Health insurance
- Parental leave
Team Leader - Intake & Assessment
safe steps —Melbourne VIC
- $63 - $65 an hour
- Full-time
- Bachelor's degree
- Social Work
- Leadership
11d
Lifestyle Therapy Team Leader
Churches of Christ —Essendon VIC
- Up to $18,549 a year
- Full-time
- CPR Certification
- Management
- First Aid Certification
- Annual leave
- Employee assistance program
14d
Retail Team Leader - Repco Clayton - Full Time
Repco —Springvale VIC
- Full-time
- Merchandising
- Planograms
- Leadership
- Parental leave
Quick Apply
Team Leader - Intake & Assessment
Safe Steps Family Violence Response Centre —North Melbourne VIC
- Full-time
- Bachelor's degree
- Social Work
- Leadership
Quick Apply
11d
Team Leader - VIC
3001 DXC Technology Australia Pty Limited —Melbourne VIC
- Full-time
- Case management
- In-person
- Communication skills
- Parental leave
- Employee assistance program
9d
Flights & Travel Team Leader
Luxury Escapes —Southbank VIC
- Full-time
- Management
- Sales
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
Team Leader - Production
Prima PMI —Noble Park North VIC
- From $32.50 an hour
- Full-time
- In-person
- Manufacturing
- Leadership
Quick Apply
2d
Team Leader Recreation
Bayside City Council —Sandringham VIC
- $114,501 - $128,270 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Parental leave
Clinical Team Lead
Prestige Inhome Care —Moorabbin VIC
- From $88,000 a year
- Part-time
- Microsoft Access
- Microsoft Office
- Organisational skills
- Employee assistance program
Quick Apply
Lending Team Leader
RACV —Noble Park VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Leadership

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Customer Service Team Leader

Auto & General Holdings -
Malvern VIC

Quick Apply

Job Details

Benefits

Employee rewards program
Parental leave
Employee discount
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Customer service
Technical support
Leadership
Communication skills

Full Job Description

The role:

The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Customer Service Officers, ensuring delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role strategically champions customer advocacy, especially for vulnerable customers, by instilling a strong risk-aware culture and empowering the team to operate with fairness, compassion, and flexibility.

Key Responsibilities:

Team Leadership & Development:
- Lead, inspire, and manage a team of Customer Service Officers, ensuring alignment with the company values of ownership and integrity, care and passion, and vision and creativity in all interactions and operations
- Drive team performance and professional growth through effective coaching, providing positive and constructive feedback, guidance, and support to enhance individual and collective capabilities
- Conduct regular performances reviews, identifying training needs, and foster a culture of continuous learning and development within the team
Claim Portfolio Management:
- Monitor and support the management of a portfolio of claims, including conducting thorough claim reviews and providing necessary authorisations in line with company policies and guidelines.
Technical & Compliance Expertise
- Provide expert technical support to the team on product knowledge, claims processes, system usage, and compliance requirements
- Ensure strict adherence to all regulatory and internal compliance standards across all team activities
Risk Management & Culture
- Understand and champion the company's risk framework (i.e. risk appetite, risk culture, risk governance), actively cultivating the team's awareness and ownership of risk.
- Promote the understanding that good risk practice is everyone's responsibility, including taking ownership of risk identification documentation, monitoring and mitigation with the team's operations.
Performance Monitoring & Improvement
- Regularly monitor team performance against key metrics and service level agreements, implement proactive measures and corrective actions as required to drive continuous improvement

What we're looking for:

Proven leadership experience within a claims or customer service environment
A genuine passion for coaching, mentoring, and developing individuals to reach their full potential
Excellent understanding of claims processes, product knowledge and compliance requirements
A strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers
Ability to foster a positive, collaborative, and risk-aware team culture
Demonstrate experience in performance management and driving continuous improvement initiatives
Exceptional communication and interpersonal skills

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

Location – This is an “in office” role, based at our Malvern office (East of Melbourne City). A premier office environment close to public transport and Melbourne CBD
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Access to A&G's employee reward and recognition platform, powered by Rewards Gateway
Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our recruitment team or hiring leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

team leader jobs in bentleigh east vic

Customer Service Team Leader

Team Leader ( Cruiseabout)- Brighton, VIC

URGENTY HIRING! Traffic Controllers and Team Leaders

Home Care Recruitment Team leader

Team Leader, Agency Performance and System Support

Retail Team Leader - Repco Clayton - Full Time

Sales Team Leader

Security Team Leader

Administration Team Leader

Team Leader ( Cruiseabout) - Camberwell, VIC

Team Leader - Intake & Assessment

Lifestyle Therapy Team Leader

Retail Team Leader - Repco Clayton - Full Time

Team Leader - Intake & Assessment

Team Leader - VIC

Flights & Travel Team Leader

Team Leader - Production

Team Leader Recreation

Clinical Team Lead

Lending Team Leader

I want to receive the latest job alert for team leader in bentleigh east vic

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