In-Demand Customer service team lead Jobs in Bendigo Vic

Hotel Manager
National Hotel Complex (Bendigo) —Bendigo VIC
- $85,000 - $95,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
11d
Retail Manager
Beechworth Bakery —Bendigo VIC
- $80,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick Apply
3d
Retail Associate | Sunglass Hut | C | VIC | Myer Bendigo
Sunglass Hut —Bendigo VIC
- Call employer
- Sales
- Customer service
- Communication skills
- Health insurance
- Annual leave
Branch Manager Bendigo
PFD Food Services —Bendigo VIC
- Full-time
- Budgeting
- Leadership
- Communication skills
- Health insurance
- Gym membership
Retail Concession Supervisor - Bendigo
Commonry —Bendigo VIC
- Part-time
- Supervising experience
- Leadership
- Communication skills
- Employee assistance program
- Employee discount
Retail Concession Supervisor - Bendigo
Unison —Bendigo VIC
- Weekend availability
- Sales
- Supervising experience
- Leadership
- Employee assistance program
- Referral program
Expression of Interest, Trainee Court Registrar (Loddon Mallee region), Magistrates' Court of Victoria
Court Services Victoria —Bendigo VIC
- Full-time
- Customer service
- Public speaking
- Organisational skills
11d
Help Desk Engineer
Leidos —Junortoun VIC
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Retail Store Manager - Bendigo
Oscar Wylee —Bendigo VIC
- $55,000 - $64,000 a year
- Full-time
- Google Suite
- Leadership
Quick Apply
9d
Project Manager – Decommissioning (RWEP)
Coliban Water —Bendigo VIC
- $93,548 - $112,895 a year
- Full-time
- No degree
- Budgeting
- Communication skills
Quick Apply
11d
Service Technician(Bendigo,Victoria)
Vontier —Bendigo VIC
- $65,000 - $85,000 a year
- Full-time
- In-person
- Communication skills
- Outdoor work
- Health insurance
- Work from home
Quick Apply
Area Sales Manager - Victoria & Southern NSW
Ornata —Bendigo VIC
- $100,000 - $130,000 a year
- Full-time
Quick Apply
13d
Senior Project Manager
Coliban Water —Bendigo VIC
- $115,162 - $139,851 a year
- Contract
- PMP
- Business
Quick Apply
Land & Property Management Coordinator (RWEP)
Coliban Water —Bendigo VIC
- $93,548 - $112,895 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Quick Apply
11d
Pathology Collector
Healius Corp. —Bendigo VIC
- Part-time
- Blood sampling
- Communication skills
- Paid training
- Health insurance
Senior Project Manager – Environmental Assessment (RWEP)
Coliban Water —Bendigo VIC
- $115,162 - $139,851 a year
- Full-time
- Organisational skills
Quick Apply
11d
Senior Financial Analyst
Coliban Water —Bendigo VIC
- $115,162 - $143,967 a year
- Full-time
- Microsoft Excel
- Budgeting
Quick Apply
4d
In-store Mortgage Broker - Bendigo
Aussie —Bendigo VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Finance
Quick Apply
Sales - Customer Operations Manager
Hazeldenes —Lockwood VIC
- Full-time
Quick Apply
Account Manager Insurance
Nutrien Ag Solutions Limited —Bendigo VIC
- Full-time
- Communication skills
- Negotiation
- Parental leave
11d

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Hotel Manager

National Hotel Complex (Bendigo)
Bendigo VIC

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year
11 days ago

Qualifications

Hospitality
Management
Customer service
Administrative experience
Supervising experience
Food safety
Leadership
Communication skills
Hotel experience

Full Job Description

About Us

National Hotel Complex Bendigo is a well-established hospitality and accommodation venue located in Bendigo, Victoria. We offer a range of accommodation options, including motel rooms and self-contained apartments, along with on-site bar, bistro and function facilities.

We are currently seeking an experienced and motivated Hotel Manager to oversee the day-to-day operations of our hotel and motel accommodation business.

The successful candidate will be responsible for ensuring the smooth and efficient operation of the property while maintaining high standards of guest service, staff performance and overall business operations.

1. Hotel & Accommodation Operations

Manage and coordinate the day-to-day operations of the hotel and motel accommodation facilities.
Oversee front office, reservations, housekeeping and other accommodation-related operations to ensure efficient service delivery.
Monitor room availability, occupancy, bookings and room status and ensure smooth check-in and check-out procedures.
Ensure guest rooms, common areas, facilities and equipment are maintained to appropriate presentation, safety and operational standards.
Develop and implement operational procedures to improve efficiency, productivity and guest satisfaction.

2. Guest Service & Customer Experience

Maintain high standards of customer service throughout the property.
Respond to guest enquiries, requests, feedback and complaints and resolve issues in a professional and timely manner.
Monitor guest satisfaction and identify opportunities to improve service standards and the overall guest experience.
Build and maintain positive relationships with regular guests, groups and corporate clients.

3. Staff Management & Leadership

Supervise hotel staff and coordinate daily staffing requirements according to operational needs.
Prepare and monitor staff rosters and allocate duties to maintain appropriate staffing levels.
Monitor employee performance, conduct and service standards and provide appropriate direction, training and support.
Coordinate the recruitment, onboarding and training of new employees as required.
Promote teamwork, professionalism and consistent service standards across the hotel.

4. Revenue & Financial Performance

Monitor room occupancy, accommodation revenue, bookings and operational performance.
Monitor room pricing and revenue strategies and identify opportunities to improve occupancy and profitability.
Prepare and monitor operational budgets and forecasts in consultation with senior management.
Monitor labour costs and operating expenses and implement appropriate cost-control measures.
Manage purchasing requirements and liaise with suppliers to ensure adequate supplies and effective cost control.

5. Property, Compliance & Risk Management

Conduct regular inspections of guest rooms, public areas and operational facilities to maintain required property standards.
Coordinate repairs, maintenance and contractor services and ensure maintenance issues are addressed promptly.
Ensure compliance with workplace health and safety, liquor licensing, food safety, hygiene, accommodation and other relevant regulatory requirements.
Maintain appropriate safety and compliance procedures and ensure required licences, inspections and records are kept up to date.

6. Functions, Coordination & Reporting

Coordinate with food and beverage, kitchen and function teams to support group bookings, functions and major events.
Ensure accommodation requirements associated with functions and group bookings are effectively coordinated.
Maintain appropriate operational, accommodation, staffing and compliance records and prepare reports for senior management.
Participate in management meetings and contribute to business planning, property improvements and operational initiatives.

Skills and Experience

To be successful in this role, you will ideally possess:

Previous experience in hotel, motel, accommodation management or a similar hospitality management position.
Strong knowledge of hotel and accommodation operations, including reservations, front office, housekeeping, guest services and daily property operations.
Demonstrated experience in leading, supervising and coordinating staff, including rostering, performance management and maintaining service standards.
Strong organisational, problem-solving and decision-making skills, with the ability to respond effectively to operational challenges.
Sound financial and administrative skills, including an understanding of budgets, labour costs, operating expenses, revenue performance and cost control.
Excellent communication, interpersonal and customer service skills, with a strong focus on creating a positive guest experience.
Ability to lead by example, motivate team members and maintain high standards of professionalism and service.
Strong attention to detail and the ability to manage multiple priorities in a busy and fast-paced hospitality environment.
Sound understanding of workplace health and safety, food safety, liquor licensing and other relevant compliance requirements.
Ability to work collaboratively with housekeeping, maintenance, food and beverage, kitchen, functions and administration teams to ensure smooth day-to-day operations.
A proactive and hands-on approach, with the flexibility to assist across different areas of the business when required.
Availability to work a flexible roster, including evenings, weekends and public holidays, according to operational requirements.

Pay: $85,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service team lead jobs in bendigo vic

Hotel Manager

Retail Manager

Retail Associate | Sunglass Hut | C | VIC | Myer Bendigo

Branch Manager Bendigo

Retail Concession Supervisor - Bendigo

Retail Concession Supervisor - Bendigo

Expression of Interest, Trainee Court Registrar (Loddon Mallee region), Magistrates' Court of Victoria

Help Desk Engineer

Retail Store Manager - Bendigo

Project Manager – Decommissioning (RWEP)

Service Technician(Bendigo,Victoria)

Area Sales Manager - Victoria & Southern NSW

Senior Project Manager

Land & Property Management Coordinator (RWEP)

Pathology Collector

Senior Project Manager – Environmental Assessment (RWEP)

Senior Financial Analyst

In-store Mortgage Broker - Bendigo

Sales - Customer Operations Manager

Account Manager Insurance

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