In-Demand Senior it customer support analyst, desktop support Jobs in Australian Capital Territory

CDSCC ICT Systems Administrator
CSIRO —Canberra ACT
- $93,814 - $113,819 a year
- Full-time
- Administrative experience
- No degree
Senior IT Customer Support Analyst, Desktop Support
KBR —Canberra ACT
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
- Parental leave
Desktop Support Engineer
Brennan IT —Canberra ACT
- Full-time
- Microsoft Office
- Analysis skills
- IT
12d
Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
16h
Systems Administrator
Department of Finance —Canberra ACT
- $92,127 - $103,372 a year
- Full-time
- Administrative experience
- Scripting
5d
Managed Service Desk Engineer
ASI Solutions —Belconnen ACT
- Full-time
- Hybrid work
- Azure
- Communication skills
- Parental leave
Quick Apply
Help Desk Engineer
Leidos —Canberra ACT
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Senior SOC Analyst
Leidos —Canberra ACT
- 12 hour shift
- Communication skills
- Annual leave
Cloud Endpoint Solution Engineer
Microsoft —Canberra ACT
- Full-time
- Azure
- Computer Science
- Master's degree
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
EUC Deployment & Field Support Engineer
Showtime Consulting —Canberra ACT
- Hospitality
- Management
- Software troubleshooting
5d
POS Hardware Support Technician
Axiom Technologies —Canberra ACT
- On call
- Customer service
- Analysis skills
- POS
Administration Assistant
The Salvation Army —Tuggeranong ACT
- Part-time
- Administrative experience
- Business Administration
- Business
- Annual leave
- Parental leave
4d
Technical Services Officer
Department of Climate Change, Energy, the Environment and Water —Queanbeyan NSW
- $112,375 - $124,158 a year
- Full-time
- Hybrid work
- Management
- Office
- Analysis skills
- Annual leave
12d
Associate Consultant
Smart Communications —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Gym membership
Endpoint Engineering Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Management
Quick Apply
6d
Operations & Transformation - Senior Consultant
Deloitte —Canberra ACT
- Data analysis skills
- Research
- Communication skills
- Parental leave
End User Compute Engineer
KBR —Canberra ACT
- Full-time
- Analysis skills
- Health insurance
- Parental leave
Consultant - Operations & Transformation
Deloitte —Canberra ACT
- Data analysis skills
- Research
- Communication skills
- Parental leave

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CDSCC ICT Systems Administrator

CSIRO -
Canberra ACT

Apply Now

Job Details

Full-time
$93,814 - $113,819 a year

Qualifications

Desktop support
Administrative experience
Cybersecurity
Help desk

Full Job Description

Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.

Role highlights

Contribute to NASA’s Deep Space Network by supporting critical ICT systems
Join a skilled team supporting science and space missions at the Canberra Deep Space Communication Complex
Join CSIRO – Australia’s National Science Agency!

About CSIRO

As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.

Visit CSIRO.au and CDSCC for more information.

The opportunity

The Canberra Deep Space Communication Complex (CDSCC) supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between the NASA and Commonwealth Scientific Industrial Research Organisation (CSIRO).

Join the team that helps keep Australia connected to deep space.

As an ICT Systems Administrator at the Canberra Deep Space Communication Complex (CDSCC), you'll play a hands-on role supporting the critical ICT environment that underpins NASA's Deep Space Network operations. Working as part of a skilled ICT team, you'll provide desktop and end-user support, manage hardware and software deployments, troubleshoot technical issues, and contribute to the reliable operation of complex IT systems supporting space exploration activities.

This is an exciting opportunity to build your experience across a diverse ICT landscape encompassing desktop management, enterprise systems, networking, collaboration technologies, cyber security, and critical communications services. You'll collaborate with experienced systems administrators and technical specialists while supporting a unique operational environment unlike any other in Australia.

In return, you'll enjoy a very supportive team culture, ongoing development opportunities, attractive benefits including a 9-day fortnight, generous superannuation, and the chance to contribute to work that supports international space missions.

Your high-level duties will include:

Provide Level 1 ICT support and manage helpdesk requests.
Deploy, configure and maintain desktop and laptop environments.
Troubleshoot and resolve hardware, software and user issues, escalating when required.
Support the administration and maintenance of ICT infrastructure and network-connected devices.
Perform desktop imaging, software deployment, patching and system updates.
Maintain ICT asset registers, system configurations and technical documentation.
Collaborate with stakeholders to deliver secure, reliable and customer-focused ICT services in accordance with CSIRO policies and values.

Role particulars

Location: Tidbinbilla, ACT – Canberra Deep Space Communication Complex (CDSCC)

Salary: AU$93,814 to AU$113,819 pa, plus Tracking Station Allowance of $139.16 per week, plus 15.4% superannuation (also eligible for fleet transport to & from site within a defined Canberra region)

Tenure & work schedule: Indefinite, Full-time on a 9-day fortnightly schedule

Reference: 103586

As the successful candidate, you will bring:

Essential criteria

A tertiary qualification in Information Technology or equivalent relevant experience in desktop/laptop administration and support.
Demonstrated experience with and knowledge of Microsoft desktop/laptop maintenance in a domain environment.
Demonstrated help desk or fault diagnosis experience within an enterprise environment.
Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools to with desktop and/or mobile devices.
Ability to work effectively as part of a diverse multi-skilled team.
Demonstrated ability to write technical documentation.

Desirable

Knowledge, Skills or experience with cybersecurity disciplines.

For full details about this role, and other criteria, please review the Position Description.

Not sure if you meet all the criteria?

While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.

Setting you up for success

We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact Laura Mason via [email protected] and let us know how we can support you.

Life at CSIRO and flexible work arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

Inclusion and belonging

Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.

CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.

Eligibility

Australian Citizens who are able to meet the US Export Administration Regulation requirements (eligibility to be determined). Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Child safety

CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

How to apply

Please apply online and submit a CV and cover letter (maximum 2 pages) that demonstrate your motivation and ability to meet the selection criteria of this role.

Applications close

22 August 2026, 11:00pm AEST

We strongly encourage you to apply as early as possible as we will be reviewing applications as they are received.

Apply Now

Refine Your Search

senior it customer support analyst, desktop support jobs in australian capital territory

CDSCC ICT Systems Administrator

Senior IT Customer Support Analyst, Desktop Support

Desktop Support Engineer

Global Tier 1 Service Desk Technician

Desktop Engineer - Canberra

Systems Administrator

Managed Service Desk Engineer

Help Desk Engineer

Senior SOC Analyst

Cloud Endpoint Solution Engineer

Service Desk Analyst (Technical Support Administrator)

EUC Deployment & Field Support Engineer

POS Hardware Support Technician

Administration Assistant

Technical Services Officer

Associate Consultant

Endpoint Engineering Specialist

Operations & Transformation - Senior Consultant

End User Compute Engineer

Consultant - Operations & Transformation

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