In-Demand Research specialist Jobs in Australian Capital Territory

Implementation Specialist
Karbon —Canberra ACT
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
9d
Senior Technical Officer
Australian National University —Canberra ACT
- $98,387 - $102,887 a year
- Part-time
- Research
- Recruiting
- Organisational skills
6d
Molecular Scientist, Pathology | Full-time Temporary
Canberra Health Services —Canberra ACT
- $91,026 - $108,691 a year
- Temporary
- Employee assistance program
6d
Senior Technical Specialist - Covert & Technical Operations
Australian Federal Police (AFP) —Canberra ACT
- $123,420 - $132,185 a year
- Weekend availability
- Hybrid work
- No degree
- Annual leave
- Parental leave
3h
Assistant Director, Economics | Full-time Permanent
Independent Competition and Regulatory Commission —Canberra ACT
- $127,597 - $136,873 a year
- Full-time
- Finance
7d
ITSM Specialist
Australian National University —Canberra ACT
- $107,850 - $113,252 a year
- Contract
- Management
- Recruiting
9d
Area Coordinator - Quality & Compliance
Australian National University —Canberra ACT
- $98,387 - $102,887 a year
- Full-time
- Writing skills
- Research
- Recruiting
Marketing Specialist
Blue Dot Consulting Group Pty Ltd —Canberra ACT
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
- Work from home
- Employee discount
Quick Apply
8d
Senior Clinical Research Associate - FSP
Parexel —Canberra ACT
- Weekend availability
- Nursing
- Patient monitoring
- English
Quoting Specialist
Fujitsu —Canberra ACT
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
Senior Regulatory Analyst | Full-time Permanent
Independent Competition and Regulatory Commission —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Finance
7d
SNSWLHD - Staff Specialist - Clinical Haematologist. Apply via eCredential.
NSW Health —Queanbeyan NSW
- $197,583 - $243,822 a year
- Part-time
Expressions of Interest - Fujitsu Cyber
Fujitsu —Canberra ACT
- AI
- Communication skills
Expression of interest_Penetration Tester
Fujitsu —Canberra ACT
- Hybrid work
- Communication skills
Clinical Trials Senior Finance Officer | Full-time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $95,722 - $100,956 a year
- Temporary
- Patient monitoring
- Research
- Analysis skills
- Employee assistance program
6d
Lead Software Specialist
Australian National University —Canberra ACT
- $138,182 - $144,783 a year
- Full-time
- Recruiting
- Leadership
Manager, Library Innovation & AI
Australian National University —Canberra ACT
- $138,182 - $144,783 a year
- Full-time
- Research
- Recruiting
- AI
Travel Manager - FCBT - Remote, Australia
Flight Centre Business Travel (FCBT) —Canberra ACT
- $85,000 a year
- Full-time
- Remote
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
Obstetrics & Gynaecology Registrar
Mediix —Canberra ACT
- $122,264 - $179,086 a year
- Temporary
- Communication skills
Quick Apply
Senior Radiation Therapist
Icon Group —Canberra ACT
- $62.88 - $69.40 an hour
- Full-time
- Communication skills
- Annual leave
- Parental leave

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Implementation Specialist

Karbon -
Canberra ACT

Quick Apply

Job Details

9 days ago

Benefits

Annual leave
Parental leave

Qualifications

Microsoft Excel
B2B
SaaS
AI
Communication skills

Full Job Description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role:

As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You'll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform.

As an Implementation Specialist, you will...

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You

You have 2-4+ years of experience in B2B SaaS Implementations
You have experience with end-to-end technical implementations
You are comfortable managing multiple customer projects simultaneously with clear priorities and organization.
You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.
You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.
You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.
You have strong attention to detail and pride yourself on accuracy and follow-through.
You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.

Bonus points if you have:

Experience in the accounting or tax industry.
Previous experience with workflow, accounting, or project management software.
Background in software onboarding or enterprise implementations.
Knowledge of change management frameworks.
Experience in a startup or high-growth SaaS environment.
Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
4 weeks annual leave plus 5 extra "Karbon Days" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Quick Apply

Refine Your Search

research specialist jobs in australian capital territory

Implementation Specialist

Senior Technical Officer

Molecular Scientist, Pathology | Full-time Temporary

Senior Technical Specialist - Covert & Technical Operations

Assistant Director, Economics | Full-time Permanent

ITSM Specialist

Area Coordinator - Quality & Compliance

Marketing Specialist

Senior Clinical Research Associate - FSP

Quoting Specialist

Senior Regulatory Analyst | Full-time Permanent

SNSWLHD - Staff Specialist - Clinical Haematologist. Apply via eCredential.

Expressions of Interest - Fujitsu Cyber

Expression of interest_Penetration Tester

Clinical Trials Senior Finance Officer | Full-time Temporary with a Possibility of Permanency

Lead Software Specialist

Manager, Library Innovation & AI

Travel Manager - FCBT - Remote, Australia

Obstetrics & Gynaecology Registrar

Senior Radiation Therapist

I want to receive the latest job alert for research specialist in australian capital territory

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