- Location: Canberra ACT
- Salary Range: $131,960 - $144,908 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths
Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high-quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
Under the direction of the Regional Director the position requires to leverage off procedures, evidence based practices, knowledge and experience gained from their own Lived Experience journey to lead and support the Lived Experience Peers within the region. They will also utilise their experience as a current or ex-serving Australian Defence Force member, or veteran’s family member to inform best practice. Strong communication and interpersonal skills are paramount, and the Assistant Director must demonstrate high levels of integrity and emotional intelligence.
The Assistant Director will have oversight of the regional Lived Experience Peer team from an operational perspective to provide advice, support, auditing and reporting metrics to assess performance, service impacts and effectively implement quality improvement processes aligning with the Open Arms Model of Care, standards, procedures and frameworks. Under the Model of Care the Assistant Director will also manage complex client and stakeholder relationships including expectation management and resolve conflict of escalated or sensitive issues.
DUTIES
As an EL 1 Assistant Director – Lived Experience you will be required to
- Lead and manage a Lived Experience team within a region inclusive of operational supervision and performance management of employees to ensure their ability to meet service delivery requirements
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Articulate Open Arms Model of Care, vision, procedures, frameworks, strategic and operational goals to staff and translate into practice
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Whilst working in a multidisciplinary team review complex and sensitive issues relating to clients, escalated priorities and organisational outcomes
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Build the capacity of staff to undertake their roles efficiently and professionally to meet expected standards of service and quality. Identify and contribute to continuous business improvement and lead change in a constructive and collaborative manner
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Prepare complex and sensitive correspondence, reports, case notes and documentation, utilising relevant legislative and process requirements
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Monitor and drive the implementation of quality assurance relating to client engagement and satisfaction, auditing, and business support and practices
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Utilise understanding of the wider Lived Experience movement and concepts including Lived Experience-led research and training to promote contemporary, recovery-oriented, person-directed service delivery
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Ability, readiness and dedication to intentionally, safely and effectively utilise lived experience to mentor and support others in the delivery of services across a range of settings
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Embed Lived Experience values and concepts into policy and programs by actively contributing in the co-design of Open Arms projects, policies, procedures, and research initiatives
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Build stakeholder relationships based upon shared Lived Experience and support the Regional Director to maintain strategic alliances with other business areas of DVA, the Australian Defence Force, Ex-Service organisations, government agencies, and other service providers
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Ensure all Lived Experience work undertaken in the region is conducted in accordance with the governance requirements of Open Arms.
MANDATORY REQUIREMENTS
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
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Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
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Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum.
Mandatory Requirement
- Currently hold or ability to obtain a Working with Vulnerable People registration/Working with Children check
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Currently hold or the ability to obtain and maintain a full unrestricted and valid Australian Driver's Licence
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Personal experience of mental health recovery and periods of healing, and experience in accessing mental health services OR
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Experience of supporting someone in mental health recovery and periods of healing, and experience in accessing mental health services AND
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Experience working in Lived Experience and/or Peer support service delivery roles AND
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A current or ex-serving Australian Defence Force member, or veteran’s family member.
ELIGIBILITY
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
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All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
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The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.
NOTES
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.
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