In-Demand Customer success manager Jobs in Australia Work From Home

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Project Manager - Australia
PaxeraHealth —Remote
- Full-time
- Remote
- Customer service
- Writing skills
- Assembly
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Relativity —Remote
- Full-time
- Remote
- Salesforce
- No degree
- AI
1d
Sr. Customer Success Manager
Cyara —Remote
- Up to $206,000 a year
- Remote
- Analysis skills
- Bachelor's degree
- AI
Quick Apply
Customer Success Manager - Australia
GitLab —Remote
- Full-time
- Remote
- SDLC
- Employee stock purchase plan
- Annual leave
Senior Customer Success Manager, Scaled
Shopify —Remote
- Remote
- CRM software
- Microsoft Excel
- English
12d
Product & Improvement Manager
Fluke Health Solutions —Remote
- Full-time
- Remote
- Management
- Customer service
- Analysis skills
Client Success Manager - Digital Marketing
ClickMatix Pty Ltd —Remote
- Full-time
- Hybrid work
- CRM software
- Management
- AI
Quick Apply
9d
SALES REPRESENTATIVE
mavo group pty ltd —Remote
- From $40 an hour
- Contract
- Remote
- Microsoft Excel
- Sales
- Customer service
Quick Apply
2d
AI Solution Strategist
Nice —Remote
- Remote
- Computer Science
- Master's degree
- Education
Marketing Coordinator at Rosso Coffee Group
Lean Marketing —Remote
- $70,000 a year
- Full-time
- Remote
- CRM software
- AI
- Marketing
Quick Apply
7d
Product Owner
Zanda Health —Remote
- Full-time
- Remote
- Agile
- AI
- Annual leave
- Work from home
General Manager, GTM (APAC)
Cyara —Remote
- Remote
- Management
- Sales
- AI
Quick Apply
Regional Partner Manager - MSP
LastPass —Remote
- Remote
- Salesforce
- Communication skills
- Health insurance
- Annual leave
Business Development Manager
Granicus Australia / New Zealand —Remote
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Sr. Manager, Customer Success
G-P —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Dental insurance
Quick Apply
4d
Operations Program Manager - Amazon Devices, Devices Global Logistics
Amazon Commercial Services Pty Ltd —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
- Master's degree
Partnerships Manager
TodayTix Group —Remote
- Full-time
- Remote
- AI
- Communication skills
- Negotiation
Integration Manager
Volaris Group Inc. —Remote
- Full-time
- Remote
- Leadership
- Communication skills
Project Manager (Public Warning)
Everbridge —Remote
- Full-time
- Remote
- Computer Science
- PMP
- Salesforce
Quick Apply

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customer success manager jobs near australia work from home

Customer Support Specialist (AU)

SafetyIQ -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

customer success manager jobs in australia work from home

Customer Support Specialist (AU)

Project Manager - Australia

Customer Success Manager

Sr. Customer Success Manager

Customer Success Manager - Australia

Senior Customer Success Manager, Scaled

Product & Improvement Manager

Client Success Manager - Digital Marketing

SALES REPRESENTATIVE

AI Solution Strategist

Marketing Coordinator at Rosso Coffee Group

Product Owner

General Manager, GTM (APAC)

Regional Partner Manager - MSP

Business Development Manager

Sr. Manager, Customer Success

Operations Program Manager - Amazon Devices, Devices Global Logistics

Partnerships Manager

Integration Manager

Project Manager (Public Warning)

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