In-Demand Customer success manager Jobs in Australia Work From Home

Associate Project Manager, Customer Success
Ciena —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Customer Success Manager
VivaCity —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- CRM software
- AI
Quick Apply
APAC Corporate Communications Manager
GitHub, Inc. —Remote
- $101,200 - $187,900 a year
- Full-time
- Remote
- Marketing
- DevOps
- Microsoft Office
School Success Manager (NSW)
Atomi —Remote
- Full-time
- Presentation skills
- AI
- Leadership
- Employee assistance program
Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Enterprise Customer Success Manager (Korean speaking)
Teramind —Remote
- Full-time
- Remote
- Management
- English
- AI
- Annual leave
- Work from home
Quick Apply
Project Manager - Australia
PaxeraHealth —Remote
- Full-time
- Remote
- Customer service
- Writing skills
- Assembly
- Health insurance
- Dental insurance
Quick Apply
Student Support Coordinator
Academic Partnerships —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Success Account Manager
Storable Australia - Newbook (LinkedIn) —Remote
- 8 hour shift
- Remote
- Microsoft Outlook
- Communication skills
- Parental leave
Director, APAC Marketing
GitHub, Inc. —Remote
- $178,500 - $331,500 a year
- Full-time
- Remote
- Sales
- Marketing
- Bachelor's degree
SMB Senior Account Executive
GitHub, Inc. —Remote
- $115,000 a year
- Full-time
- Remote
- Sales
- Master's degree
- Administrative experience
SCRA I
Syneos - Clinical and Corporate - Prod —Remote
- Full-time
- Remote
- Bachelor's degree
- Patient care
- Computer skills
Marketing Manager (Revolut Business)
Revolut —Remote
- Full-time
- Remote
- CRM software
- Salesforce
- Analysis skills
Account Manager, Mid-Market
Patch My PC —Remote
- $105,000 - $120,000 a year
- Full-time
- Remote
- Sales
- Salesforce
- Business development
- Tuition reimbursement
- Gym membership
Quick Apply
Manager, Level 2 Technical Support
Arch Systems —Remote
- $45,000 - $115,000 a year
- Full-time
- Remote
- English
- Databases
- SQL
- Health insurance
Quick Apply
Operations Program Manager - Amazon Devices, Devices Global Logistics
Amazon Commercial Services Pty Ltd —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
- Master's degree
Account Manager - AUS
Lumivero —Remote
- Full-time
- Remote
- Sales
- Salesforce
- Microsoft Office
- Opportunities for advancement
Product & Improvement Manager
Fluke Health Solutions —Remote
- Full-time
- Remote
- Management
- Customer service
- Analysis skills
8d
FinCrime Risk Manager (Investigations)
Revolut —Remote
- Full-time
- Remote
- Data analysis skills
- SQL
- Presentation skills
Director, Partner Ecosystems
BeyondTrust —Remote
- Remote
- CRM software
- Management
- Salesforce
Quick Apply

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customer success manager jobs near australia work from home

Associate Project Manager, Customer Success

Ciena -
Remote

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Marketing
Engineering
Microsoft Office
Education
Bachelor's degree
Microsoft Project
Business
Communication skills
Pre-sales
Marketing
Negotiation
Time management

Full Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena’s long-term growth depends on customers realizing measurable value from its products and services. This early-career role is suited for professionals with initial experience in project coordination, service delivery, or customer engagement within a technology environment. This role strengthens customer loyalty, retention, and advocacy by ensuring customer outcomes are clearly defined, delivered, and continuously improved across the full lifecycle. The position plays a central role in creating a consistent, high-quality customer experience that supports sustainable revenue growth.

How you will make an impact:

Build strong relationships with internal stakeholders and customers to foster collaboration and trust.
Participate in team meetings, brainstorming sessions, and strategy discussions.
Stay up-to-date with Ciena’s products, services, and industry trends.
Contribute to process improvement initiatives to enhance efficiency and effectiveness.

Project Management Support:
Assist in planning, tracking, and managing project timelines, deliverables, and milestones.
Coordinate with internal teams to ensure alignment on project goals and schedules.
Prepare and maintain project documentation, including status reports, meeting minutes, and risk assessments.
Help identify potential risks and propose mitigation strategies to ensure successful project delivery.
Support resource allocation and scheduling to meet project requirements.

Customer Success Support:
Act as a liaison between customers and internal teams to ensure customer satisfaction.
Assist in onboarding new customers by providing training, resources, and guidance on Ciena products and services.
Monitor customer feedback and proactively address concerns or issues to enhance the customer experience.
Collaborate with the Customer Success team to develop strategies for improving customer retention and engagement.
Support the creation of customer-facing materials, including presentations, guides, and reports.

The must haves:

Education: Bachelor’s degree in Business, Engineering, Marketing, or Communications preferred, or relevant years of work experience.
Experience: Min 3 years in the technology industry in a role related to project management, customer engagement or customer success, preferably within Services.
Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project, JIRA).
Analytical mindset with attention to detail and problem-solving abilities.
A customer-focused attitude with a desire to deliver exceptional service.
Ability to work collaboratively in a team environment and adapt to a fast-paced setting.

Nice to haves:

Background spanning both pre-sales and post-sales customer engagement activities.
Experience influencing customer decisions through persuasion, negotiation, and consensus building.
Participation in identifying upsell and cross-sell opportunities aligned to customer goals.
Experience operating across multiple regional countries within a technology services organization.
Application of data analytics best practices to drive product and service adoption.
Experience contributing to customer advocacy and reference development initiatives.

#LI-SG1

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply Now

Refine Your Search

customer success manager jobs in australia work from home

Associate Project Manager, Customer Success

Customer Success Manager

APAC Corporate Communications Manager

School Success Manager (NSW)

Customer Support Specialist (AU)

Enterprise Customer Success Manager (Korean speaking)

Project Manager - Australia

Student Support Coordinator

Customer Success Account Manager

Director, APAC Marketing

SMB Senior Account Executive

SCRA I

Marketing Manager (Revolut Business)

Account Manager, Mid-Market

Manager, Level 2 Technical Support

Operations Program Manager - Amazon Devices, Devices Global Logistics

Account Manager - AUS

Product & Improvement Manager

FinCrime Risk Manager (Investigations)

Director, Partner Ecosystems

I want to receive the latest job alert for customer success manager in australia work from home

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