In-Demand Service desk agent Jobs in Australia

Service Desk Agent
Datacom —Brisbane QLD
- Full-time
- Parental leave
Quick Apply
11d
Senior Service Desk Agent (ANZ)
Teletrac Navman —Sydney NSW
8d
Guest Service Agent
Discovery Resorts —Alice Springs NT
- Weekend availability
- Remote
- Hospitality
- Microsoft Office
- Front desk
- Free food
Quick Apply
Customer Service Officer
Gold-coast Parasail —Main Beach QLD
- From $25 an hour
- Part-time
- In-person
- Communication skills
- Employee discount
Quick Apply
13d
Customer Service Agent - Cruise Terminal Darwin
Intercruises Shoreside & Port Services —Darwin NT
- $32.31 an hour
- Temporary
- Customer service
- In-person
- Communication skills
Quick Apply
Welcome Desk Agent
Marriott International, Inc —Brisbane QLD
- Full-time
- Employee assistance program
Front Desk Agent - Casual
Marriott International, Inc —Melbourne VIC
- Part-time
- Hotel experience
- Referral program
6d
Guest Service Agent
Accor Apartments & Realty —Caloundra QLD
- $26.70 - $40.05 an hour
- Weekend availability
- Hospitality
- Customer service
- Front desk
Service Desk Coordinator
Queensland Government —Brisbane QLD
- Temporary
- No degree
- Leadership
- Communication skills
3d
Guest Service Agent
AccorHotel —Mascot NSW
- Customer service
- Communication skills
Quick Apply
Technical Service Desk
Unisys —Canberra ACT
- Customer service
Guest Service Agent
Bonville Golf Resort —Bonville NSW
- $28 - $30 an hour
- Part-time
- Hospitality
- Microsoft Office
- Administrative experience
Quick Apply
1d
Guest Service Agent/Night Audit
Accor Apartments & Realty —Port Douglas QLD
- Part-time
- Hospitality
- Customer service
- Front desk
Front Desk Agent - Night
Marriott International, Inc —Perth WA
- Full-time
- Customer service
10d
Guest Service Agent (GSA)
APX Hotels Apartments —Rosehill NSW
Guest Service Agent
Stamford Hotels & Resorts —Mascot NSW
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
14d
Leasing Consultant / Junior Property Manager
PRD Real Estate Liverpool —Liverpool NSW
- $55,000 - $75,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick Apply
12h
Guest Service Agent - Esplanade Hotel Fremantle
EVT Group —Fremantle WA
- Customer service
- Communication skills
- Hotel experience
- Parental leave
8d
Overnight Guest Service Officer
Four Seasons —Sydney NSW
- Part-time
- Office experience
Grosvenor Hotel Adelaide - Guest Service Agent
AccorHotel —Greater Adelaide SA
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
Quick Apply

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Service Desk Agent

Datacom -
Brisbane QLD

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Employee rewards program
Parental leave

Full Job Description

Our Why

Datacom works with organisations and communities across New Zealand and Australia to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

Our Service Desk is a 24/7 operation. Queensland’s operational hours are Monday to Friday 6 am to 7 pm. To be successful for a full-time role, you will need to have full availability to work across these hours on a rotating roster.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential

What you’ll do

Our Service Desk Agent’s are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. As a Service Desk Analyst, you will respond to phone and email queries, alerts from customers, provide high quality and efficient experiences, guiding customer through first level technical support. You’ll identify, troubleshoot and resolve incidents and service requests, whilst working with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in-depth queries.

We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do:

Respond to phone calls and emails in relation to level 1 technical support
Work to given Service Level Agreements and KPI’s
Problem solve and troubleshoot
Multitask!

What you’ll bring

Someone who wants to kick-start their careers in technology, be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

Customer-centric superstar who is a great communicator - we pride ourselves on delivering our best work to our customers
Self-starters, motivated to learn and develop
Critical thinkers with strong troubleshooting skills and decision making
Team players who have excellent interpersonal skills - you’ll be working with people just as much as computers
Awesome problem-solvers who have fresh ideas
Thrive in a fast-paced, autonomous work environment and under pressure
Positive attitude and growth mindset

Benefits

Continues opportunities for long term growth in IT in Australasia’s largest professional IT Services company!
Best in class rewards and recognition program including awards and corporate retail discounts on tap
Paid Parental Leave

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

Refine Your Search

service desk agent jobs in australia

Service Desk Agent

Senior Service Desk Agent (ANZ)

Guest Service Agent

Customer Service Officer

Customer Service Agent - Cruise Terminal Darwin

Welcome Desk Agent

Front Desk Agent - Casual

Guest Service Agent

Service Desk Coordinator

Guest Service Agent

Technical Service Desk

Guest Service Agent

Guest Service Agent/Night Audit

Front Desk Agent - Night

Guest Service Agent (GSA)

Guest Service Agent

Leasing Consultant / Junior Property Manager

Guest Service Agent - Esplanade Hotel Fremantle

Overnight Guest Service Officer

Grosvenor Hotel Adelaide - Guest Service Agent

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