In-Demand Product support Jobs in Australia

Product Support Specialist - NSW
Payload Industries Pty Ltd —Muswellbrook NSW
- $140,000 - $160,000 a year
- Full-time
- ERP systems
- Maintenance
- Microsoft Office
Supplier Support Officer - Minto, NSW
Redox —Minto NSW
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free food
Quick Apply
Casual Legal Writer working from home
Wordwallah —Remote
- $55 an hour
- Remote
- Writing skills
Quick Apply
6d
Product & Improvement Manager
Fluke Health Solutions —Remote
- Full-time
- Remote
- Management
- Customer service
- Analysis skills
Product Support Specialist - WA
Payload Industries Pty Ltd —Forrestfield WA
- $140,000 - $160,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Communication skills
Product Owner
Zanda Health —Remote
- Full-time
- Remote
- Agile
- AI
- Annual leave
- Work from home
Grocery Merchandiser
BIG Brand Influence Group —Echuca VIC
- $34.34 an hour
- Organisational skills
- Communication skills
Quick Apply
Merchandiser
BIG Brand Influence Group —Cairns QLD
- $34.34 an hour
- Monday to Friday
- Organisational skills
- Communication skills
Quick Apply
11d
Product support team
Digital Stack —Melbourne VIC
- Full-time
- Management
- Customer service
Delivery Lead (Product) - Cotton On Global Support Centre
Cotton On —Geelong VIC
- Full-time
- Microsoft Excel
- Marketing
Quick Apply
Product Manager
Ideagen —Melbourne VIC
- Writing skills
- Product management
- Agile
Intelligence Support Officer
Victorian Government —Ballarat VIC
- $62,104 - $79,753 a year
- Part-time
- Microsoft Office
- Computer skills
- Communication skills
8d
People Data & Insights Analyst - Support Services Global Support Centre
Cotton On —Geelong VIC
- Full-time
Quick Apply
Assistant Product Manager
GlobeWest —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Marketing
- Employee assistance program
- Employee discount
Product Support Manager
Tes Global —Melbourne VIC
- Full-time
- CRM software
- Analysis skills
- Leadership
Quick Apply
Korean AI Product Tester
Productive Playhouse —Remote
- $300 a month
- Remote
- Writing skills
- English
- AI
Quick Apply
Production Team Member
Edible Blooms —Port Melbourne VIC
- From $55,000 a year
- In-person
- Employee discount
Quick Apply
Team Member
EG Australia —Canberra ACT
- $36.85 an hour
- Weekend availability
- Customer service
- POS
- Parental leave
- Fuel discount
11d
Pricing Analyst
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Recruiting
- Work from home
IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free food
Quick Apply

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Product Support Specialist - NSW

Payload Industries Pty Ltd
Muswellbrook NSW

Apply Now

Job Details

Full-time
$140,000 - $160,000 a year

Qualifications

ERP systems
Maintenance
Technical support
Microsoft Office
Manufacturing
Communication skills

Full Job Description

Be based in Muswellbrook, at the heart of NSW's thriving mining industry.
Grow your career across the full equipment lifecycle
Gain hands-on experience with industry-leading mining equipment and technologies

Are you an early-career engineer looking to build practical, hands-on experience in the mining industry?

Schlam is seeking a Product Support Specialist to join our Product Lifecycle Services (PLS) team. Based in Muswellbrook and supporting key mining operations across New South Wales, this role is ideal for a Mechanical, Mechatronic, or Structural Engineer who is eager to combine technical problem solving, field-based engineering, and customer engagement while gaining exposure to heavy mobile equipment and asset lifecycle management.

As part of Schlam's Product Lifecycle Services team, you'll develop valuable operational and customer-facing experience while building a pathway into broader career opportunities across the business, including our Engineering and Product Development teams.

About Schlam Payload

At Schlam Payload, we measure success by what happens in the field, day after day, under the toughest conditions on earth. We help our customers move more, last longer, and operate smarter with high-performance equipment, backed by the parts and support that keep it at its peak.
We stand behind our products for life. That’s where you come in.

About the Role

The Product Support Specialist provides technical support across the asset lifecycle, helping customers maximise equipment performance, reliability, and value. Working closely with site teams, maintenance personnel, and internal engineering teams, you'll contribute to continuous improvement initiatives while developing strong technical and field-based capabilities.

Key Responsibilities:

Onboarding & Commissioning: Support equipment installation, commissioning, testing, and customer handover activities.
Performance Excellence: Monitor equipment performance, troubleshoot issues, and identify opportunities to improve reliability and uptime.
Non-Conformance Management: Investigate defects, failures, and quality concerns, supporting root cause analysis and corrective actions.
Product Improvement: Gather field feedback and collaborate with Engineering and Product Development teams to enhance product performance.
Parts & Aftermarket Support: Provide technical recommendations for replacement parts and aftermarket solutions.
Repair & Refurbishment: Support maintenance, repair, and refurbishment activities throughout the equipment lifecycle.
Asset Disposal & Recycling: Assist with end-of-life asset management and sustainable disposal processes.
Customer Engagement: Build strong relationships with customers and act as a trusted technical advisor across the NSW portfolio.

About You

We're looking for someone who is technically curious, customer-focused, and keen to develop a long-term career within the mining and heavy equipment industry.

You will have:

Degree qualification in Mechanical, Mechatronic, or Structural Engineering.
Graduate to 5 years' experience in engineering, maintenance, field service, technical support, or a related discipline.
Strong interest in field-based engineering and customer-facing technical roles.
Excellent problem-solving, troubleshooting, and communication skills.
A proactive approach to learning and continuous improvement.
Ability to build strong relationships with customers and internal stakeholders.
Desirable
Exposure to mining, heavy mobile equipment, manufacturing, or industrial environments.
Experience with equipment diagnostics, reliability, maintenance, or asset management.
Familiarity with Microsoft Office and ERP systems.

Why Join Schlam?

Gain hands-on experience with industry-leading mining equipment and technologies.
Develop practical operational, technical, and customer-facing skills.
Work alongside experienced engineering, operational, and product specialists.
Access clear career development opportunities across Product Lifecycle Services, Engineering, and Product Development.
Join a collaborative team committed to innovation, safety, and customer success.

Apply Now

If you're looking to accelerate your engineering career through real-world field experience, technical problem solving, and customer engagement within the NSW mining industry, we'd love to hear from you.

Apply Now

Refine Your Search

product support jobs in australia

Product Support Specialist - NSW

Supplier Support Officer - Minto, NSW

Casual Legal Writer working from home

Product & Improvement Manager

Product Support Specialist - WA

Product Owner

Grocery Merchandiser

Merchandiser

Product support team

Delivery Lead (Product) - Cotton On Global Support Centre

Product Manager

Intelligence Support Officer

People Data & Insights Analyst - Support Services Global Support Centre

Assistant Product Manager

Product Support Manager

Korean AI Product Tester

Production Team Member

Team Member

Pricing Analyst

IT Helpdesk Support Officer | Minto, South - West Sydney

I want to receive the latest job alert for product support in australia

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