In-Demand customer service analyst Jobs in australia

Systems Analyst
SPM Facilities Management —Erskineville NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Work from home
- Professional development assistance
Quick Apply
7d
System Analyst
Jobskey —South Australia
- Full-time
Quick Apply
Test Analyst - 9 month max tenure contract
Leidos —Victoria
- Full-time
- Azure
- DevOps
- APIs
- Annual leave
Systems Analyst
Cornetts Supermarkets —North Lakes QLD
- $77,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- SQL
Quick Apply
9d
Service Desk Analyst
Centorrino Technologies —Perth WA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick Apply
8d
Deal Desk Analyst
HubSpot —Remote
- Contract
- Remote
8d
Junior Fleet Business Analyst
Europcar —Victoria
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance program
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Technical Service Desk Analyst - Unisys Australia
Unisys Australia —Sydney NSW
- From $5,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick Apply
Desktop Support Analyst
Crawford & Company Australia Pty Ltd —Victoria
- Full-time
- Azure
- Customer service
- Communication skills
Quick Apply
Product Owner - Catalog: Telco Enterprise Order Management Software
CSG —Remote
- $125,287.60 - $200,455.97 a year
- Full-time
- Remote
- Salesforce
- Communication skills
- Work from home
2d
IT Security Administrator - TS/SCI with Polygraph
General Dynamics Information Technology —Alice Springs NT
- $106,250 - $143,750 a year
- Education
- Bachelor's degree
- Annual leave
Revenue Operations Analyst
Phocas Software —Sydney NSW
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
Quick Apply
Help Desk Engineer
Leidos —Junortoun VIC
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Operational Risk Analyst - Support Services Global Support Centre
Cotton On —Geelong VIC
- $70,000 - $80,000 a year
- Full-time
- Analysis skills
- Analytics
10d
Machine Learning, AI and Data Analyst
Room-Res.com —The Rocks NSW
- $90,000 - $100,000 a year
- Full-time
- Machine learning
- In-person
- AI
- Parental leave
- Employee discount
Quick Apply
IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
Billing Analyst
Leidos —Victoria
- Full-time
- Hybrid work
- Finance
- Business
- Accounting
- Annual leave
- Work from home
IT Support Analyst
Western Sydney University —Goulburn NSW
- $85,778 - $97,006 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance program
7d
Credit Analyst
MONEYME —Sydney NSW
- From $8,000 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d

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customer service analyst jobs near australia

Systems Analyst

SPM Facilities Management
Erskineville NSW

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year
7 days ago

Benefits

Visa sponsorship
Work from home
Professional development assistance

Qualifications

Microsoft Excel
Data analysis skills
Analysis skills
Business requirements
Communication skills

Full Job Description

SPMFM Pty Ltd is an established provider of facility management services across Strata properties throughout Sydney. Backed by more than two decades of experience, we are known for delivering outstanding customer service, effectively managing complex sites, and maintaining a strong focus on sustainable practices. Join our organisation and play a key role in continuing to deliver high-quality outcomes for our clients.

Qualifications & Experience

Relevant tertiary qualifications in a related discipline.
Proven experience in roles such as Systems Analyst, ICT Business Analyst, ERP Support, or similar positions focused on business systems.
Hands-on experience with Building Management and Information Systems (including automation, maintenance, and asset tracking platforms) and Physical Security systems (such as access control and CCTV).
Demonstrated ability to assess and analyse organisational processes, workflows, and ICT systems within operational or commercial settings.
Familiarity with BMIS platforms and tools such as MYBOS, or equivalent enterprise solutions.
Solid understanding of workflows related to building management and operational processes.
Experience eliciting business requirements, analysing workflows, preparing functional documentation, and supporting system delivery, testing, and optimisation efforts.
Advanced proficiency in Microsoft Excel, including data analysis, dashboard creation, report development, and complex spreadsheet modelling.
Strong analytical thinking, problem-solving ability, and effective communication and stakeholder management skills.
Ability to manage competing priorities across multiple initiatives while driving continuous improvement outcomes.
Capability to train and support staff in the use of new or updated systems, ensuring consistent and accurate adoption of processes.
Skills in diagnosing and resolving issues within systems and workflows to maintain smooth and effective operations.

Key Responsibilities

Collaborate with internal teams, external vendors, and clients to capture and document business needs, while reviewing current systems and operational practices to identify inefficiencies and improvement areas.
Propose and assist in delivering enhancements to systems, workflows, reporting capabilities, and operational procedures to increase efficiency and improve data insights.
Produce detailed functional specifications, process maps, workflow documentation, and reporting requirements for system upgrades and improvement initiatives.
Support the rollout, configuration, testing, and implementation of BMIS platforms, reporting solutions, and workflow automation projects.
Participate in testing activities, including user acceptance testing (UAT), and assist with troubleshooting and resolving issues to ensure system reliability and performance.
Undertake data analysis, process modelling, and development of operational reports and dashboards.
Liaise with stakeholders and software providers during system enhancements, upgrades, and transformation initiatives.
Create user documentation, training resources, and standard operating procedures, and deliver training sessions to support system adoption.
Act as an internal subject matter expert for operational systems, providing guidance, resolving queries, and supporting continuous improvement across business processes.

Pay: $85,000.00 – $95,000.00 per year

Benefits:

Professional development assistance
Visa sponsorship
Work from home

Work Location: Hybrid remote in Erskineville NSW 2043

Quick Apply

Refine Your Search

customer service analyst jobs in australia

Systems Analyst

System Analyst

Test Analyst - 9 month max tenure contract

Systems Analyst

Service Desk Analyst

Deal Desk Analyst

Junior Fleet Business Analyst

Service Desk Analyst (Asahi Beverages)

Technical Service Desk Analyst - Unisys Australia

Desktop Support Analyst

Product Owner - Catalog: Telco Enterprise Order Management Software

IT Security Administrator - TS/SCI with Polygraph

Revenue Operations Analyst

Help Desk Engineer

Operational Risk Analyst - Support Services Global Support Centre

Machine Learning, AI and Data Analyst

IT Service Desk Analyst

Billing Analyst

IT Support Analyst

Credit Analyst

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