In-Demand Senior customer care Jobs in Alexandria Nsw

Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
Senior Client Coordinator - Sydney Region
Prestige Inhome Care —Bondi Junction NSW
- $75,000 - $82,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance program
Quick Apply
Senior Client Care and Relationship Officer
Bondi Vet —North Bondi NSW
- $38 - $40 an hour
- Full-time
- EMR systems
- Front desk
- Computer skills
- Employee discount
- Pet insurance
Quick Apply
Senior Claims Consultant
TAL —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Time management
Quick Apply
5d
Claims Consultant - Retail Income Protection Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
Business Development Manager
Civica —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Work from home
Quick Apply
Senior Telephone Account Manager
Kinatico —Sydney NSW
- $100,000 - $120,000 a year
- Full-time
- Remote
- Salesforce
- Microsoft Office
- Business
Quick Apply
Customer Success Team Manager
Propeller —Sydney NSW
- Full-time
- Hybrid work
- Management
- Salesforce
- Construction experience
- Parental leave
Quick Apply
Executive Assistant to General Manager Australia
AIG Australia Limited —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Senior HR Business Partner, Health Executive Service
NSW Health —St Leonards NSW
- $133,348 - $146,945 a year
- Full-time
- Recruiting
- Leadership
1d
Executive General Manager, Funerals
Invocare —Rhodes NSW
- Full-time
Expressions of Interest - Personal Care Attendants
AVEO —Mosman NSW
- $36.23 - $45.29 an hour
- Overtime
- CPR Certification
- First Aid Certification
- Care plans
- Health insurance
- Employee assistance program
Quick Apply
Senior Performance Creative
Lyka —Alexandria NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
Quick Apply
Senior Case Manager
Procare Group —Sydney NSW
- Full-time
- Case management
- Communication skills
- Time management
- Work from home
- Employee assistance program
10d
Medical Receptionist
KG Talent —Eastgardens NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
HR Business Partner
Mondiale VGL —Botany NSW
- Full-time
- Hybrid work
- Warehouse
Quick Apply
Consultant Employee Relations Services
NAB —Sydney NSW
- Full-time
Senior Security Officer - Control Room Operator
NSW Health —Randwick NSW
- $71,338.54 - $72,968.60 a year
- Full-time
- Customer service
- First Aid Certification
- Team management
- Employee assistance program
- Gym membership
1d
Support Services Employee - Daceyville
Southern Cross Care (NSW & ACT) —Daceyville NSW
- Part-time
- Employee assistance program
- Referral program
Quick Apply
Client Service Liaison
Altius Group —Sydney NSW
- Part-time
- Microsoft Excel
- Clinic
- Front desk
Quick Apply

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Senior Customer Service Hero

ClassBento -
Chatswood NSW

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Qualifications

Google Suite
Multilingual
Customer service
Cooking
Zendesk
Communication skills
Help desk

Full Job Description

ClassBento Senior Customer Service Hero

Full-time | Hybrid – Chatswood

Apply now with a cover letter — we’d love to hear from you!

Do you love customer service and have a passion for art, craft and cooking experiences? Are you an experienced customer service professional who loves helping people and finding solutions?

We’re looking for an enthusiastic, articulate and people-focused Senior Customer Service Hero to join our team. This is a hands-on role for someone who genuinely loves customer service, thrives in a fast-paced environment and wants to make a meaningful impact on our customers, teachers and team.

About ClassBento

ClassBento is a community marketplace for fun workshops, activities and leisure experiences, both in-person and online. We help people switch off, learn new skills, discover new passions and improve their wellbeing.

In a world that’s more connected than ever, stress and burnout are on the rise. Our experiences give people the chance to slow down, get creative and enjoy the simple pleasure of making something with their own hands.

It’s meaningful work, and we’re proud of the impact we have on individuals, teams and small businesses.

About the Role

This is a hands-on role, ideal for an experienced customer service professional who is a team player and genuinely loves helping others.

As a Senior Customer Service Hero, you’ll be one of the go-to people within the Customer Service team. We expect our Customer Service team to consistently deliver exceptional service, support and coach one another, stay motivated and uphold high service standards across all customer touchpoints.

As well as your day to day tasks, you’ll handle more complex customer enquiries and escalations, support your teammates, share your knowledge and help ensure we consistently deliver an exceptional customer experience.

You’ll work directly with customers via phone and Zendesk, while also helping the wider team stay on track. You’ll be proactive, flexible and always looking for opportunities to improve the customer experience and the way the team works.

This is a full-time role, Monday to Friday, with some flexibility for the right person. The position is hybrid, with a requirement to work from our Chatswood office 2–3 days per week.

Responsibilities

Help maintain our strong customer reputation and 5-star rating across Google and other platforms.
Provide exceptional day-to-day customer service across inbound channels, primarily email and phone.
Act as an intermediary between customers and teachers to resolve queries and manage issues or conflicts with professionalism and empathy.
Act as a senior point of escalation for complex customer or service-related issues.
Identify opportunities to improve team productivity, processes and the overall customer experience.
Monitor team reporting and performance against relevant OKRs and targets.
Work closely with Growth Partners to find fair, win-win outcomes when customer complaints arise.

Skills & Experience

Excellent communication skills, both written and verbal.
Minimum 4 years' experience in customer service or a similar role.
Enthusiastic, outgoing and confident, with exceptional people skills.
Adaptable, resilient and comfortable in a fast-paced environment.
Highly organised with strong attention to detail - you don’t drop the ball.
A collaborative team player who enjoys supporting and helping others grow.
Experience working in an office environment, both in-person and remotely.
Confident managing conflict and able to calmly handle challenging situations without letting them get you down.
A genuine passion for delivering exceptional customer experiences.
Experience using helpdesk software such as Zendesk and Aircall, as well as GSuite/Google Workspace.

Cultural Fit

Conscientious – You take ownership, pride yourself on doing great work and supporting your team.

Open – You value feedback, love learning and are committed to continuous improvement.

Caring – You build empathetic, professional relationships with colleagues and customers alike.

Nice to Have

Experience working in a tech startup.
Knowledge of online marketplaces.
Experience mentoring or coaching other customer service team members.
A genuine love for experiences, arts and crafts.

The Fun Stuff

Join a talented team making a genuine social impact.
Competitive base plus super
$500 training budget.
$1,000 worth of ClassBento experiences each year.
Flexible office and remote work environment.
Supportive, positive workplace — rated 5 stars on Glassdoor and Indeed.
Opportunities to contribute to projects within the Customer Service team and collaborate across other departments as the business grows.

Ready to Make an Impact?

If you’re an experienced customer service professional who loves helping people, thrives on solving problems and wants to be part of a team that genuinely cares about its customers and teachers, we’d love to hear from you.

Job Type: Full-time

Eligibility: Applicants must have full Australian working rights

Pay: $75,000.00 – $80,000.00 per year

Application Question(s):

To be considered for this role, you must attach a cover letter with your application. Please do not apply without one.

Work Location: Hybrid remote in Chatswood NSW 2067

Quick Apply

Refine Your Search

senior customer care jobs in alexandria nsw

Senior Customer Service Hero

Senior Client Coordinator - Sydney Region

Senior Client Care and Relationship Officer

Senior Claims Consultant

Claims Consultant - Retail Income Protection Claims

Business Development Manager

Senior Telephone Account Manager

Customer Success Team Manager

Executive Assistant to General Manager Australia

Senior HR Business Partner, Health Executive Service

Executive General Manager, Funerals

Expressions of Interest - Personal Care Attendants

Senior Performance Creative

Senior Case Manager

Medical Receptionist

HR Business Partner

Consultant Employee Relations Services

Senior Security Officer - Control Room Operator

Support Services Employee - Daceyville

Client Service Liaison

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