In-Demand service desk support Jobs in adelaide sa

IT Support Officer
Northline —Kent Town SA
- $75,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Service Desk Officer
Uniting Communities —Adelaide SA
- Full-time
- Communication skills
- Parental leave
APS 4 Service Desk Officer
Department of Veterans' Affairs —Greater Adelaide SA
- $85,610 - $91,309 a year
- Salesforce
7d
Retail Merchandiser - Newton - SA
CROSSMARK Australia —Newton SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
IT Operations & Support Officer
TeamViewer Pty Ltd —Adelaide SA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Work from home
Quick Apply
Retail Merchandiser - Cumberland Park - SA
CROSSMARK Australia —Cumberland Park SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
2d
Support Technician
First Focus —Adelaide SA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
6d
Receptionist
Bupa —Modbury Heights SA
- Full-time
- Health insurance
14d
Front Office Receptionist
Dental Boutique —Burnside SA
- Full-time
- Hospitality
- Clinic
Quick Apply
Medical Receptionist
Choice of Living Health Centre —Greenacres SA
- $25 - $35 an hour
- Part-time
- Senior Secondary Certificate of Education
- Clinic
- Patient care
Quick Apply
17h
Guest Service Agent
Accor Apartments & Realty —Adelaide SA
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Retail Planogram Merchandiser - Aberfoyle Park - SA
CROSSMARK Australia —Aberfoyle Park SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
2d
Customer Service Officer - Casual Pool 2025-2026
SA Health —Adelaide SA
- $30.01 - $32.28 an hour
- Customer service
- Administrative experience
- Communication skills
- Health insurance
- Employee assistance program
Club Attendant
InterContinental —Greater Adelaide SA
- $26.70 an hour
- Weekend availability
- English
- Food service
- Communication skills
- Parental leave
Operations Centre Weekend Coordinator
BGIS —Greater Adelaide SA
- $57,800 - $71,400 a year
- Weekends only
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
2d
Collections Officer
Pickles Auctions —Greater Adelaide SA
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Work from home
- Parental leave
1d
Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Applications Support Analyst
Babcock International —Adelaide SA
- ERP systems
- Administrative experience
- Communication skills
- Parental leave
1d
Business Administrator
Bupa —Woodville South SA
- Part-time
- Microsoft Office
- Administrative experience
- No degree
IT Systems Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Resort
- Parental leave
- Employee assistance program
Quick Apply
20h

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service desk support jobs near adelaide sa

IT Support Officer

Northline -
Kent Town SA

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Pay: $75,000.00 – $80,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in adelaide sa

IT Support Officer

Service Desk Officer

APS 4 Service Desk Officer

Retail Merchandiser - Newton - SA

IT Operations & Support Officer

Retail Merchandiser - Cumberland Park - SA

Support Technician

Receptionist

Front Office Receptionist

Medical Receptionist

Guest Service Agent

Retail Planogram Merchandiser - Aberfoyle Park - SA

Customer Service Officer - Casual Pool 2025-2026

Club Attendant

Operations Centre Weekend Coordinator

Collections Officer

Service Desk Manager

Applications Support Analyst

Business Administrator

IT Systems Administrator | Journey Beyond

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