Key Responsibilities
- Provide friendly and professional customer service.
- Assist customers with repair enquiries, pricing, and bookings.
- Check in devices and create accurate repair tickets.
- Record repair details and allocate parts to the correct jobs.
- Update customers on repair progress via phone, email, or SMS.
- Process payments and maintain accurate records.
- Assist with stock management and parts ordering.
- Maintain a clean and organised reception area.
- Support technicians and ensure smooth daily store operations.
- Follow company procedures and policies.
Skills & Qualifications:
- Excellent communication and customer service skills.
- Basic technical knowledge of smartphones/tablets is preferred.
- Strong organizational and multitasking abilities.
- Ability to work under pressure in a fast-paced environment.
- Professional, friendly, and approachable demeanor.
About Us:
GR Phones is a leading Australian mobile phone, tablet, and laptop repair company, trusted by thousands of customers for fast, reliable, and affordable repair services established since 2013. With multiple locations across Adelaide, we continue to grow our presence by providing exceptional service, high-quality parts, and expert technical support.
Why Join GR Phones:
- Work with one of Adelaide’s most trusted tech repair brands
- Competitive salary and career growth opportunities
- Supportive and collaborative work environment
- Staff discounts on products and services
- Long-term, stable career opportunity
If you’re ready to be part of a growing business and make a real impact, apply now to join the GR Phones team!
Job Types: Full-time, Part-time
Pay: Up to $50,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Language:
Licence/Certification:
- driving License (Required)
Work Authorisation:
Work Location: In person
