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Housing Specialist - NSW

Permalink Support Services -
Sydney NSW

Quick Apply

Job Details

Casual
$36.84 an hour

Benefits

Work from home
Employee assistance program

Qualifications

Management
Customer service
Microsoft Office
Databases
Administrative experience
Driver Licence
Organisational skills
Computer skills
Diploma
Working with Children Check
Communication skills

Full Job Description

THE ORGANISATION
Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living, and Job Active Programs to people with a disability.

Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast, Permalink is rapidly growing and expanding its care services, with more than 500 Support Workers and Participants to date.

The Role
Housing Specialist is one of the most important executives at Permalink Support Services. Their primary responsibilities include participant intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between participants, support coordinators/stakeholders, and our administration teams under the SCHADS award.

Benefits & Culture

Working in an environment with defined management structures and processes, where Participant Housing Management is highly valued
Employee allowances
Monthly employee events, functions, and activities
Long Service Leave
Employee Assistance Program
Opportunity to have a broad remit and be influential across the organisation
Variety of learning and professional development opportunities
Opportunity to transition into a part-time role after 6 months of continuous performance

POSITION RESPONSIBILITIES:

Responsible for initiating participant intake, setting up housing plans and weekly budgets, and providing each participant with a weekly 4 hours service engagement to seek appropriate housing
Attend to high-profile participants and severe complex cases in search of private rental, community housing, or short-term accommodation
Organize weekly private property searches with participants and book inspection appointments
Complete lease/tenancy application processes for approximately 9 NDIS participants.
Responsible for creating and managing participant Realestate.com.au, 1form, and demo email accounts for ongoing engagement
Connect with participants weekly via phone and send confirmation messages for inspection bookings, lease approvals, and other necessary communications
Assist participants with DHHS Housing application forms for community and public housing
Work in a multi-disciplinary team including Participant Services Specialists, participants, support coordinators, and external stakeholders to sustain tenancies
Assist participants in applying for DHHS Bond Loans, Launch Housing rent in advance, and Centrelink Rental Assistance once a lease has been signed
Demonstrate experience or capacity to support individuals who have experienced homelessness
Attend participant care team meetings and respond to support coordinator emails
Engage effectively with participants with complex and challenging needs to create budgets and secure appropriate housing in a timely manner
Maintain highly developed written and verbal communication and relationship management skills
Demonstrate strong organisational skills and the ability to manage competing priorities
Work effectively in a fast-paced environment and under pressure
Be a team player while also having the capacity to work autonomously
Demonstrate knowledge and experience with Microsoft Office and the ability to learn new systems/databases such as housing management platforms
Provide strong leadership and direction for staff within the department, ensuring high levels of service delivery, professional development, and positive workplace culture
Ensure quality in service delivery to participants
Conduct participant home visits when required
Travel to other offices for training purposes when needed

SELECTION CRITERIA

Customer service skills and problem-solving capability, particularly in participant relations and organisational capability within the disability sector
Strong influencing skills and experience producing high-quality written communication, with the ability to build relationships with support coordinators, support workers, and administration staff
Strong interpersonal skills and the ability to communicate effectively in a variety of situations
Ability to work effectively in a multi-skilled environment subject to pressure and change
Computer skills including Microsoft Office and the ability to adapt to new in-house systems
Flexibility to work reasonable additional hours to meet role requirements
Current driver’s licence
Current Police Check
Current Working with Children Check
COVID-19 Vaccination Certificate

Onsite compliances to be completed during induction include:

NDIS Worker Screening Check
COVID-19 Infection Control Training
NDIS Module Certificate

OUR VISION
Our vision is to be a valued partner in creating positive change, enabling all people with a disability to be respected equally and reach their full potential to live a prosperous life.

OUR VALUES
Our values center on the people we support, where individualised services are designed around their interests, needs, and care. We base our services on the National Standards for Disability Services:

Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
Service Access. The service manages access, commencement, and leaving a service in a transparent, fair, equal and responsive way.
Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.

To Apply: "Only CITIZENS"
Please forward your resume via the indicated email or by selecting ‘Apply for this job’. You may also contact Shefali on 1300 727 625 and press option 2.

Please note there is no formal closing date for this role. If you are interested, we encourage you to apply as soon as possible.

Casual Role on Tuesday, Thursday, and Friday
Working hours: 9:00 AM–5:00 PM =7.5 hours per day, 22.5 hours per week
Job Types: Part-time, Casual
Salary: $36.84 per hour + allowances + 12% super

"Only CITIZENS"

Job Types: Part-time, Casual

Work Authorisation:

Australia (Required)

Work Type: Hybrid / Work from Home

Job Type: Casual

Pay: $36.84 per hour

Work Authorisation:

Australia (Required)

Work Location: On the road

Quick Apply

Refine Your Search

field bci specialist, sydney, australia jobs

Housing Specialist - NSW

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