In-Demand Emergency management & response Jobs in Sydney, Nsw

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- Bilingual
- Spanish
- Computer Science
Incident Management Engineer, AWS Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- AWS
- Analysis skills
- Leadership
Operations Lead
Cipher Rapid Response —Arncliffe NSW
- $70,000 - $90,000 a year
- Full-time
- Management
- First Aid Certification
- In-person
Quick Apply
Control Room Operator - Incident Management Centre (IMC)
Constant Security —Parramatta NSW
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Power Generation Plant Operator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Writing skills
- Engineering
- First Aid Certification
- Work from home
Quick Apply
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Security Officer - Rapid Response
Certis Group —Parramatta NSW
- Full-time
- CPR Certification
- Customer service
- Microsoft Office
- Opportunities for advancement
10d
Director of Fundraising and Community Relations (FCR) (Sydney)
Islamic Relief Australia —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Integrated Operations Center (IOC) Anlayst
Equinix —Sydney NSW
- Full-time
- Management
- Customer service
- AI
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Field Officer (Grade 3-4)
Department of Climate Change, Energy, the Environment and Water —Sydney NSW
- $73,737 - $78,530 a year
- Weekend availability
- First Aid Certification
- Construction
- Outdoor work
- Annual leave
5d
Sydney National Training Administrator
Wormald —Homebush West NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Luxury Cruise Team Manager
Firstclass.com.au —Parramatta NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Site Security Manager
Wilson Group —Sydney NSW
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
Junior Estimator
Theos industries PTY LTD —Sydney NSW
- $25.95 - $45.00 an hour
- Hybrid work
- Microsoft Excel
- Management
- Construction
- Work from home
Quick Apply
13d
Security Officer
Certis Group —Macquarie Park NSW
- CPR Certification
- Customer service
- First Aid Certification
- Employee assistance program
- Employee discount
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
NSW Pre-Hospital and Retrieval Registrars
CareFlight —Sydney NSW
- $130,000 - $166,000 a year
- Full-time
- No experience needed
- Working with children
- No degree
6d

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emergency management & response jobs near sydney, nsw

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Amazon Web Services Australia Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Bilingual
Spanish
ITIL Certification
Computer Science
Incident management
Multilingual
AWS Certification
AWS
Analysis skills
Presentation skills
Bachelor's degree
Network engineering
Leadership
Communication skills
Information Technology

Full Job Description

DESCRIPTION

Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.

The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.

Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

Key job responsibilities

Every day will bring new and exciting challenges that include elements of:
Drive the resolution of large scale customer impacting incidents as part of a team rotation
Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
Contribute to Problem Records for customers
Conduct continuous real-time proactive monitoring of customer metrics
Prioritize, manage, and own emerging and developing customer issues from start to finish
Monitor and manage communications during high impact events via relevant channels
Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
Lead projects and teams to drive operational improvements
Create and review documentation; design/influence new standard operating procedures
Identify and troubleshoot recurring platform issues and own projects to drive improvements
Mentor peers in your areas of technical and operational strength
Perform other duties as required by the organization

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

Business level Spanish and English, verbal and written
3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)

PREFERRED QUALIFICATIONS

Industry specific accredited certification(s) such as the AWS Associate level certifications
Knowledge of ITIL/Lean Processes
Ability to work in ambiguous environments
Demonstrated critical thinking and logical problem solving skills
Experience driving collaborative projects from conception to delivery
Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

emergency management & response jobs in sydney, nsw

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Incident Management Engineer, AWS Incident Detection and Response

Operations Lead

Control Room Operator - Incident Management Centre (IMC)

Frequent Flyer Points Advisors & Consultants

Power Generation Plant Operator

Luxury Cruise Specialists

Security Officer - Rapid Response

Director of Fundraising and Community Relations (FCR) (Sydney)

Internship or Work Experience

Integrated Operations Center (IOC) Anlayst

Travel Product Coordinator at First Class Travel

Field Officer (Grade 3-4)

Sydney National Training Administrator

Luxury Cruise Team Manager

Site Security Manager

Junior Estimator

Security Officer

After Hours International Airfare Consultants

NSW Pre-Hospital and Retrieval Registrars

I want to receive the latest job alert for emergency management & response in sydney, nsw

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