About Cipher Solutions
Cipher Solutions is a national facility services provider delivering commercial cleaning, facility management support, rapid response cleaning, and specialised cleaning services across Australia. We proudly service clients across the aged care, healthcare, childcare, hospitality, commercial, industrial, education, retail, and government sectors.
Due to continued growth, we are seeking an experienced and driven Operations Lead to join our Sydney team and oversee service delivery across a diverse portfolio of client sites.
About the Role
As the Operations Lead, you will be responsible for managing day-to-day operations across multiple client sites, ensuring high service standards, staff performance, and client satisfaction are consistently achieved.
This is a hands-on role involving regular site visits, client meetings, staff management, quality inspections, workforce planning, and operational problem-solving. You will work closely with cleaning teams, supervisors, clients, and management to ensure all services are delivered safely, efficiently, and to the highest standard.
Key Responsibilities
- Manage cleaning and facility services operations across multiple sites throughout Sydney and surrounding regions.
- Oversee service delivery within aged care, childcare, hospitality, commercial, industrial, healthcare, education, and retail environments.
- Manage and coordinate staff rosters, workforce planning, and daily operational requirements.
- Lead, mentor, and support cleaning teams, supervisors, and site staff.
- Conduct regular site inspections, quality audits, and compliance checks.
- Meet with clients regularly to maintain strong relationships and ensure service expectations are being met.
- Investigate and resolve client concerns, complaints, and operational issues in a timely manner.
- Ensure cleaning standards, contractual KPIs, and quality requirements are consistently achieved.
- Coordinate recruitment, onboarding, training, and staff performance management.
- Monitor labour utilisation, attendance, productivity, and staffing levels.
- Prepare quality reports, site inspection reports, and corrective action plans.
- Ensure compliance with WHS requirements, company procedures, and client-specific standards.
- Assist with the mobilisation of new contracts and implementation of service improvements.
- Support emergency and reactive cleaning requests when required.
About You: Essential Requirements
- Minimum 1 year experience in an Operations, Facilities Management, Cleaning Management, or Service Delivery role.
- Experience managing teams across multiple client sites.
- Strong leadership and people management skills.
- Excellent communication and client relationship management abilities.
- Experience managing rosters, staffing allocations, and workforce scheduling.
- Ability to work independently and effectively prioritise competing demands.
- Strong problem-solving and decision-making skills.
- Current Australian Driver's Licence.
- Full Australian work rights.
Desirable
- Experience within commercial cleaning, facilities management, hospitality, aged care, childcare, or healthcare sectors.
- Knowledge of WHS legislation and quality management systems.
- Experience using Deputy, Employment Hero, Monday.com, or similar workforce management systems.
- First Aid Certificate and WHS qualifications.
What We Offer
- Full-time permanent position.
- Competitive salary package.
- Opportunity to work with a growing national business.
- Career progression into senior operational and management roles.
- Supportive team culture and ongoing professional development.
- Exposure to a diverse portfolio of clients across multiple industries
Pay: $70,000.00 – $90,000.00 per year
Ability to commute/relocate:
- Arncliffe NSW: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Operations management: 1 year (Preferred)
Licence/Certification:
- Driver Licence (Preferred)
Work Authorisation:
Willingness to travel:
Work Location: In person
