In-Demand Guidance communications manager Jobs in Prahran, Vic

Guidance Communications Manager
Defence Bank —Melbourne VIC
- $145,000 - $156,000 a year
- Full-time
- Marketing
- AI
- Leadership
Quick Apply
Project Manager – Team Lead
Ethnolink Pty Ltd —Cremorne VIC
- $83,000 - $88,000 a year
- Full-time
- Management
- Budgeting
- In-person
Quick Apply
10d
Senior Total Rewards Specialist
Aututech Pty. Ltd. —South Melbourne VIC
- $110,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Human resources
- Travel reimbursement
- Work from home
Quick Apply
9d
ANZ Graduate Leadership Program
Thermo Fisher Scientific —Scoresby VIC
- Full-time
- Engineering
- Bachelor's degree
- Business
- Parental leave
- Employee assistance program
Education Manager
ADVANCE FORMWORK (WA) PTY LTD —Melbourne VIC
- $125,000 - $140,000 a year
- Full-time
- Analysis skills
- Supervising experience
- In-person
Quick Apply
Sr / Engagement Manager
Workday —Melbourne VIC
- Full-time
- PMP
- Bachelor's degree
- No degree
3d
Ticketing and Presenter Services Manager
Midsumma Festival —Melbourne VIC
- From $76,000 a year
- Weekend availability
- In-person
Quick Apply
Policy Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Research
- Administrative experience
- Analysis skills
9d
Senior Talent Acquisition Partner
Talent —Melbourne VIC
- Contract
- CRM software
- Customer service
- Education
Lived Experience Worker
Eastern Health —Richmond VIC
- Part-time
- Microsoft Excel
- No degree
- Organisational skills
- Health insurance
- Employee assistance program
Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Team management
- Leadership
13d
Supply Chain and Customer Service Lead
Boortmalt Australia —Southbank VIC
- $87,505 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Project Manager
IHI —Melbourne VIC
- $120,000 - $129,851 a year
- Full-time
- Remote
- No degree
- Typing
- Leadership
7d
Duty Manager
Sungrass Property Group —Footscray VIC
- $80,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- Front desk
Quick Apply
2d
Bring It On! Young Women in Trades and Technology (YWITT) Project Coordinator
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Senior Secondary Certificate of Education
- Organisational skills
- Construction experience
14d
Learning Experience Designer
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Customer service
- Free parking
- Employee assistance program
CISP Case Manager - Sunshine
Court Services Victoria —Melbourne VIC
- Full-time
- Presentation skills
- Communication skills
HR Partner - Remote
Employment Hero —Melbourne VIC
- Full-time
- Remote
- AI
- Parental leave
Quick Apply
8d
Travel Agency Manager
Happy Travels —Melbourne VIC
- $79,500 - $99,500 a year
- Full-time
- Recruiting
- In-person
- Leadership
- Employee discount
- Opportunities for advancement
Quick Apply
Case Manager
Blue Star Homecare —Melbourne VIC
- Full-time
- Remote
- Microsoft Office
- Case management
- Budgeting

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Guidance Communications Manager

Defence Bank -
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$145,000 - $156,000 a year

Benefits

Birthday leave

Qualifications

Marketing
Content development
SEO
Content management
AI
Leadership
Marketing

Full Job Description

Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member‑owned bank with a proud history of serving the Australian Defence community for over 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Recognised as an Australian HR Awards 2026 Excellence Awardee for Employer of Choice and Best Workplace Flexibility Program, Defence Bank combines a strong people-first culture with a commitment to innovation. From flexible ways of working to the adoption of AI-powered tools such as Microsoft Copilot, we empower our people with the technology, support and autonomy they need to do their best work and continue delivering exceptional experiences for our members. It's not just our employees who think Defence Bank is one of Australia's best places to work.

Description:
The opportunity.

We're looking for a Guidance Communications Manager to own how Defence Bank communicates, guides and supports members through important financial decisions and experiences.

This is a unique opportunity to shape the strategy, content and experiences that support members throughout their Defence life journey. You'll lead the development of connected member journeys across website content, lifecycle communications and digital experiences, ensuring members receive clear, consistent and useful guidance wherever they interact with us.

Working at the intersection of strategy, customer experience and communications, you'll transform complex information into practical guidance that builds confidence, trust and long-term member relationships. Your work will help position Defence Bank as a trusted source of guidance for the Defence community.

This is a role for someone who enjoys shaping strategy but is equally comfortable rolling up their sleeves and contributing to content, journeys and experiences directly. In a lean, collaborative marketing team, you'll combine strategic thinking with hands-on delivery to create meaningful outcomes for members.

Your key responsibilities will include, but are not limited to:

Own and evolve Defence Bank's member guidance and content strategy.
Lead the Defence Bank website as a key guidance and experience platform.
Design integrated member journeys across digital and lifecycle channels.
Drive a guidance-led content strategy that prioritises education, clarity and member value.
Establish content governance and editorial standards that ensure quality, consistency and compliance.
Partner with Product, Digital, Risk, Compliance, Legal and frontline teams to create aligned member experiences.
Enhance content discoverability through SEO and emerging AI-led search experiences.
Use performance insights to continually improve engagement, understanding and member outcomes.
Provide leadership and direction to the Lifecycle Communications Consultant while remaining actively involved in content development and delivery.

Skills and Experiences:
About You

You're a strategic communicator, content leader and experience thinker who knows how to turn complexity into clarity. You understand that great communication isn't just about explaining things, it's about helping people feel informed, confident and able to take action. Equally comfortable shaping strategy and rolling up your sleeves to deliver, you bring strong judgement, curiosity and a passion for creating meaningful member outcomes. You thrive in collaborative environments, enjoy influencing stakeholders and are excited by the opportunity to build something genuinely distinctive.

You will have:
Significant experience in content strategy, communications or experience-led marketing.
Proven experience managing complex content ecosystems, websites or journey-led communication programs.
A demonstrated ability to translate strategy and complex information into simple, member-focused guidance.
Experience designing integrated customer journeys across digital and marketing channels.
Strong stakeholder management and influencing skills.
Experience operating in regulated or compliance-driven environments.
Knowledge of SEO, content performance optimisation, UX writing, journey mapping or service design.
Tertiary qualifications in Marketing, Communications, Digital, UX or a related discipline.

We count on you. And you can count on us.

We have a great range of employee benefits including:
Savings and discounts across our range of products and services
Innovative Work-Life Fit program including additional paid leave
A generous annual corporate wardrobe allowance
Birthday leave
Access to our internal reward and recognition platform, including vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seeks to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

Quick Apply

Refine Your Search

guidance communications manager jobs in prahran, vic

Guidance Communications Manager

Project Manager – Team Lead

Senior Total Rewards Specialist

ANZ Graduate Leadership Program

Education Manager

Sr / Engagement Manager

Ticketing and Presenter Services Manager

Policy Officer

Senior Talent Acquisition Partner

Lived Experience Worker

Manager

Supply Chain and Customer Service Lead

Project Manager

Duty Manager

Bring It On! Young Women in Trades and Technology (YWITT) Project Coordinator

Learning Experience Designer

CISP Case Manager - Sunshine

HR Partner - Remote

Travel Agency Manager

Case Manager

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