About the role
MUFG Retirement Solutions is seeking a Head of Technology, Administration Platforms to lead the strategy, delivery, and operation of our core internal technology platforms that underpin day‑to‑day business operations. This is a senior leadership role accountable for ensuring our administration platforms are resilient, secure, scalable, and fit for the future.
You will define and execute the strategic roadmap for operating platforms, lead large‑scale modernisation initiatives, and ensure platforms meet regulatory, cyber security, and operational resilience requirements. Working closely with senior leaders across Operations, Cyber Security, Risk, Finance, and Transformation, you will play a critical role in lifting digital maturity and enabling sustainable business performance.
In this leadership role you’ll be responsible and accountable for
Strategy & Platform Ownership
- Own and execute the strategic roadmap for core administration platforms, aligned to enterprise strategy and operational resilience objectives.
- Lead platform modernisation initiatives including cloud transformation, platform consolidation, and lifecycle management.
- Provide thought leadership on emerging technologies, automation, modern engineering practices, and platform operating models.
Technology Delivery & Operations
- Lead enterprise‑scale technology delivery, ensuring initiatives are delivered on time, to quality, and with clear business value.
- Oversee multi‑year platform programs, upgrades, and integrations, ensuring adherence to architecture standards and governance frameworks.
- Embed modern delivery practices including Agile, DevOps, CI/CD, and automation.
- Own the end‑to‑end performance, stability, resilience, and security of core platforms.
- Ensure platforms meet service levels, regulatory obligations, cyber security standards, and business continuity requirements.
- Oversee operational monitoring, incident management, capacity planning, patching, and change management.
- Establish and enforce technology standards, SLAs, controls, and performance metrics across the platform ecosystem.
- Embed technology risk management, including operational resilience, cyber risk, third‑party risk, and technical debt.
People Leadership
- Lead and develop high‑performing teams across platform operations, delivery, and service management.
- Build capability in modern engineering practices, automation, and platform management.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Support career development, mentoring, and ongoing upskilling aligned to MUFG’s values and performance culture.
Stakeholder & Vendor Management
- Act as a trusted advisor to Chief Operations and Technology officer (COTO) and other senior executives on platform performance, technology risk, and strategic investment decisions.
- Partner with business leaders to understand operational needs and ensure platforms support efficient, scalable, and resilient processes.
Manage relationships with strategic vendors, partners, and service providers.
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What you'll bring
10+ years’ senior leadership experience across technology delivery, platform ownership, or enterprise systems.
Proven experience leading enterprise‑scale technology platforms across both delivery and operations.
Strong background in cloud technologies, automation, DevOps, API management, and modern engineering practices.
Demonstrated experience operating in regulated or complex environments, with strong alignment to cyber security and technology risk management.
- Strategic thinker with the ability to translate complex technology concepts into clear business value.
- Exceptional leadership skills with experience developing high-performing technical teams.
Ability to translate complex technology concepts into clear business outcomes.
Exceptional stakeholder engagement and communication skills, including influencing at executive level.
Experience supporting operational resilience and regulatory obligations in financial services.
Degree in Information Technology, Engineering, Computer Science, or a related discipline and relevant certifications (e.g. ITIL, Agile, Cloud, DevOps).
Some of our Employment Benefits
- Flexible and Hybrid Working – enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
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Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
