In-Demand Intake officer Jobs in Logan City, Qld

Intake Officer
Kanda —Beenleigh QLD
- Full-time
- In-person
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Intake Administration Officer
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- $35.65 an hour
- Full-time
- Remote
- CRM software
- Business Administration
- Business
- Health insurance
- Work from home
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Intake Officer

Kanda -
Beenleigh QLD

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Job Details

Full-time

Benefits

Employee rewards program

Full Job Description

Monthly RDOs giving you an extra 12 days of leave per year
24/7 wellbeing support through the Sonder app + employee recognition programs
Flexible permanent full-time role based in our Beenleigh or Ipswich office

For most of our participants, you'll be the moment their NDIS journey stops feeling overwhelming. That's not a small thing - and it doesn't happen by accident. It takes someone who can hold a complicated process lightly, move quickly without cutting corners, and make a person feel heard in the same breath as getting them sorted.

If that sounds like you, keep reading.

What you'll be doing

Turning first conversations into same-day enrolments making a process that could feel bureaucratic feel easy instead
Talking to participants, families, carers and support coordinators every day, often when things are confusing for them and clarity is exactly what they need
Holding the detail (eligibility, consent, plan data, CRM records) with the kind of accuracy that means nothing falls through the cracks downstream
Explaining plan management options in plain language so people can make a real decision, not just agree to something they don't fully understand
Noticing where the process could be smoother and actually saying so

You're the right person if...

You've worked in a customer-facing role where pace and accuracy had to coexist and you managed both without dropping either
People have told you you're calm in situations where other people aren't
You can explain something complex to someone who's stressed without making them feel silly
You take real pride in the behind-the-scenes detail that most people never notice but everyone benefits from
You don't know everything about the NDIS yet but you're the kind of person who will

Why All Plan Management
We exist to make the NDIS feel simple for the people who need it most and we've built a genuine reputation for delivering exactly that through genuine relationships, personalised support and a people-first approach.
What makes us different is straightforward: no call centres, no queues, no being passed around. When a participant or coordinator calls, a real person picks up — someone who knows them and their plan. That standard starts with you, in this role, on day one.

Monthly RDO - an extra 12 days of leave per year
Wellness initiatives plus 24/7 access to the Sonder wellbeing app
Access to an employee rewards hub providing savings and cashback across everyday purchases
Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers and dedicated support
Genuine long-term career opportunities as Kanda continues to grow

Want to chat about this role?
Reach out to Maddi– Talent Acquisition Specialist
Email: [email protected] Phone: (07) 4111 1889

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination, Kanda Foundation & National Home Nurse - because great people build great organisations.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

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