Introduction:
About us
At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well-known and trusted brands.
Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.
This is more than a job, it’s a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.
Description:
About the role
Reporting to the Head of Quality
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this role supports product compliance and quality oversight across regional partners (manufacturing, distributors, and licence holders). It acts as a link between corporate quality teams and local markets, providing targeted, risk‑based support on key areas such as batch release, document reviews, complaints, returns, temperature issues, and ensuring timely closure and ongoing inspection readiness.
Key responsibilities will include:
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- Support and maintain a compliant Quality Management System across China and APAC, aligned with global and local regulatory standards.
- Assist with product registration, lifecycle management, and technical documentation, liaising with regulatory teams and partners.
- Provide risk-based quality support across key areas (batch release, documentation, complaints, returns, temperature excursions, and labelling), driving backlog reduction and compliance.
- Coordinate oversight of manufacturing partners and distributors, including audits, qualification, and CAPA activities.
- Maintain quality agreements, records, and documentation to ensure audit readiness across the region.
- Support local compliance requirements (GDP, testing, labelling) and evolving regulatory changes.
- Track and report quality metrics, supporting continuous improvement and reducing recurring compliance issues.
- Act as a regional quality contact, collaborating with markets, partners, and global teams to resolve product quality issues and drive process improvements.\
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- Manage Change Controls and ensure regulatory compliance
- Coordinate product testing and contractor work orders
- Oversee QA documentation, product approvals, and SKU release records
- Support complaints management, technical queries, and CofA requests
- Maintain compliance records (incl. halal) and support audits
- Drive continuous improvement of QA processes, SOPs, and documentation
This is a full time in office role based in Warriewood on Sydney's Northern Beaches.
Skills and Experiences:
About you
Bachelor’s degree in pharmacy, Chemistry, Food Science, Biological/Life Sciences, or a related scientific discipline.
Sound working knowledge of GMP, GDP and Quality Management System principles.
Familiarity with the China regulatory framework, including NMPA requirements and Cross-Border E-Commerce (CBEC) compliance (product filings, transfer/compliance certificates, release records).
Demonstrated quality assurance experience in the pharmaceutical, complementary medicines, food/dairy or consumer health sector (typically 3+ years).
Strong documentation, record-keeping and report-writing skills, with high attention to detail.
Effective written and verbal communication and stakeholder coordination across cross-functional and cross-border teams.
Proficiency with quality systems and standard business applications (QMS/document control systems, MS Office).
Fluent in Mandarin preferred
Culture
People enjoy working at PharmaCare because they can improve people’s lives through health and wellness, feel proud to represent our trusted Australian-owned brands, and grow their careers in a down-to-earth, collaborative team that celebrates wins together.
Extras we know you will love
On-site 3 level gym with dedicated personal trainers and daily classes
Full time barista with free coffee and free smoothies
Generous monthly product allowance to support your health and wellbeing
Paid parental leave, subsidised private health
Salary continuance and TPD insurances fully paid
Flexible start and finish times
Onsite parking
Employee assistance/wellbeing initiatives
Ongoing training and development programs
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How to apply
Click APPLY to submit your application.
Culture
People enjoy working at PharmaCare because they can improve people’s lives through health and wellness, feel proud to represent our trusted Australian-owned brands, and grow their careers in a down-to-earth, collaborative team that celebrates wins together.
Extras we know you will love
On-site 3 level gym with dedicated personal trainers and daily classes
Full time barista with free coffee and free smoothies
Generous monthly product allowance to support your health and wellbeing
Paid parental leave, subsidised private health
Salary continuance and TPD insurances fully paid
Flexible start and finish times
Onsite parking
Employee assistance/wellbeing initiatives
Ongoing training and development programs
Leave loading
How to apply
Click APPLY to submit your application.
