In-Demand Animal wellness Jobs in Burwood East, Vic

Customer Care Officers - Casual
RSPCA Victoria —Burwood East VIC
- Weekend availability
- Customer service
- Employee discount
- Pet insurance
3d
Philanthropy Manager - Permanent Full Time
RSPCA Victoria —Burwood East VIC
- Full-time
- CRM software
- Salesforce
- Databases
- Annual leave
- Parental leave
Customer Care Specialist
Lyka —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Typing
- Communication skills
- Parental leave
Quick Apply
2d
Team Leader Animal Management and Local Laws
Merri-bek City Council —Coburg VIC
- $114,000 - $128,000 a year
- Overtime
- Hybrid work
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
10d
Professional Services Veterinarian
IDEXX —Mount Waverley VIC
- Full-time
- Communication skills
- Health insurance
- Parental leave
Partnerships Manager (New Business Development)
Lyka —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Parental leave
Quick Apply
3h
Experienced Vet Nurse
VetPartners —Essendon VIC
- Part-time
- Nursing
- Patient monitoring
- Customer service
- Parental leave
- Employee assistance program
Quick Apply
Op Shop Store Manager - Permanent Full Time
RSPCA Victoria —Ferntree Gully VIC
- Full-time
- Customer service
- Administrative experience
- Recruiting
- Annual leave
- Parental leave
Area Sales Manager - Independent Grocery
DON —Melbourne VIC
- $70,000 a year
- Full-time
- POS
- Negotiation
Quick Apply
Analytics Engineer
Lyka —Melbourne VIC
- Hybrid work
- SQL
- AI
- Analytics
- Parental leave
Quick Apply
12d
Multi-Site Business Manager
VetPartners —Hawthorn East VIC
- Full-time
- Leadership
- Health insurance
- Parental leave
Quick Apply
10d
Veterinarian- TAS
VetPartners —Malvern East VIC
- From $80,000 a year
- Full-time
- Doctoral degree
- Bachelor's degree
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Veterinarian - VIC
VetPartners —Malvern East VIC
- From $80,000 a year
- Full-time
- Doctoral degree
- Bachelor's degree
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Finance Business Partner
DON —Docklands VIC
- $115,000 a year
- Full-time
- Microsoft Excel
- ERP systems
Quick Apply
Maintenance Electrician (Day shift)
Lyka —Dandenong VIC
- Full-time
- ERP systems
- Maintenance
- Communication skills
- Parental leave
Quick Apply

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Customer Care Officers - Casual

RSPCA Victoria -
Burwood East VIC

Apply Now

Job Details

Casual
3 days ago

Benefits

Training program
Employee discount
Pet insurance

Qualifications

Customer service
Driver Licence
Certificate II

Full Job Description

Start Date: Mid to late October 2026

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role

We are seeking motivated and resilient individuals to join our Customer Care team on a casual basis, working across either our Burwood East and Pearcedale sites.

As a Customer Care Officer, you will be the first point of contact for the community and play a vital role in both customer service and animal welfare outcomes. This role involves supporting members of the public with adoptions, surrenders, and reclaiming animals, while also providing education and guidance to help improve animal welfare across the community.

This role will suit someone with experience engaging respectfully with people from all walks of life, including vulnerable community members, and who can manage sensitive or emotionally charged situations with professionalism and care.

Key responsibilities

Provide professional and compassionate customer service for animal adoptions, surrenders, reclaims, and general enquiries.
Contribute to the smooth intake and adoption process for animals, ensuring compliance with RSPCA Victoria procedures and local government requirements.
Educate and support community members to encourage responsible pet ownership and positive animal welfare outcomes.
Handle animals safely and confidently, recognising behaviour and health concerns and escalating where required.
Accurately complete all required administration and records in a timely manner.

What we’re looking for

Ability to work weekends and public holidays, and cover shifts at short notice when required.
Ability to thrive in a fast-paced, emotionally challenging environment while maintaining professionalism, empathy and resilience.
Strong teamwork skills and the ability to collaborate in a supportive and respectful way.
Confidence in engaging with people from diverse backgrounds, including vulnerable members of the community.

Desirable (but not essential)

Flexibility to work across both our Burwood East and Pearcedale sites.
Driver’s license.
Certificate II in Animal Studies or a related qualification.
Previous experience in customer service, community services, or animal welfare, particularly in roles that involved supporting vulnerable people or managing challenging customer interactions.
Knowledge of animal handling, behaviour, health, and welfare.

What we can offer you

Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.
Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.
Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.

Recruitment Requirements

3 week induction: -
- Dates: 15 October – 5 November 2026
- Commitment: New team members will participate in a 3-week full-time training program, generally conducted Monday to Friday during business hours.
- Training Schedule: Dates and times will be scheduled in advance, however from time to time, some training sessions may need to be rescheduled to accommodate operational needs. Where this occurs, we will provide as much notice as possible.
Willingness to undergo a National Police Check.
Current tetanus vaccination (or willingness to obtain one).

How to Apply

To learn more about our organisation and this job opportunity, please visit our Employment Opportunities page at https://rspcavic.org/careers/employment-opportunities and download the Position Description for more details.

If you have any questions, please contact our Recruitment Team via [email protected] for a confidential discussion.

** Please note that we are actively reviewing applications and to apply as soon as possible**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.

Apply Now

Refine Your Search

animal wellness jobs in burwood east, vic

Customer Care Officers - Casual

Philanthropy Manager - Permanent Full Time

Customer Care Specialist

Team Leader Animal Management and Local Laws

Professional Services Veterinarian

Partnerships Manager (New Business Development)

Experienced Vet Nurse

Op Shop Store Manager - Permanent Full Time

Area Sales Manager - Independent Grocery

Analytics Engineer

Multi-Site Business Manager

Veterinarian- TAS

Veterinarian - VIC

Finance Business Partner

Maintenance Electrician (Day shift)

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