In-Demand Technical support Jobs in Docklands, Vic

Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
1d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
9d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
14d
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
1d
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
2h

More jobs to discover

Find similar jobs that you might be interested in.

ICT Business Analyst
SkillQuest —Ravenhall VIC
A relevant bachelor’s degree or higher qualification in Information Technology, Information Systems, Business Information Systems or a related discipline, or…
$90,000 - $100,000 a year
Quick Apply
8d
Claims Technical Specialist
TAL —Melbourne VIC
Relevant qualifications or insurance certification (desirable). You’ll play a key role in building technical capability across the team, driving consistent…
Quick Apply

I want to receive the latest job alert for technical support in docklands, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near docklands, vic

Scada Engineer jobs in Melbourne VIC

Senior Project Engineer jobs in Melbourne VIC

Fast Food No Experience Costumer Service jobs in Caulfield Vic

Disability Support Worker, Visa Sponsorship jobs in Melbourne Vic

Entry Level Behaviour Support Practitioner jobs in Ellenbrook Wa

Service Desk Support jobs in St Leonards Nsw

Administration, Customer Support Officer, Council jobs in Frankston Vic

Service Desk Support jobs in West Leederville Wa

Menzies Aviation Passenger Service Agent, Airport jobs in Perth Wa

Service Desk Team Leader jobs in Brisbane Qld

Customer Service Entry Level No Experience jobs in Melbourne Vic

Woolworths Team Member jobs in Canberra Act

Customer Service Night Shift jobs in Melbourne Vic

Scada Engineer jobs in Dog Swamp Wa

Scada Engineer jobs in Macquarie Park Nsw

Night Support Work jobs in Western Sydney University, Campbelltown Campus Nsw

Highest Pay Disability Support Worker jobs in Sydney Nsw

Support Worker Assistance jobs in Casula Nsw

Community Support Worker jobs in Melbourne Vic

Disability Support Worker jobs in Campbelltown Nsw

Oracle Service Desk Officer

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
1 day ago

Qualifications

Jira
Management
Customer service
ERP systems
ITIL
Security
ServiceNow
Communication skills

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12304

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

About the Role

The Oracle Service Desk Officer provides critical support for Oracle systems, focusing on user access management, ticket triaging, and helpdesk services. The role will maintain security integrity through precise lifecycle management in ServiceNow or Jira while supporting the Service Delivery Manager in optimizing system processes and documentation.

Key Accountabilities

Assess, prioritise and manage incoming Oracle system incidents and requests, resolving issues at first contact where possible.

Maintain accurate, timely and professional ticket updates and audit trails, ensuring stakeholders are kept informed.

Manage user onboarding/offboarding, role provisioning and password resets in line with security, access management and segregation-of-duties requirements.

Provide administrative and coordination support to the Service Delivery Manager, including tracking actions and coordinating system maintenance activities.

Identify documentation gaps and develop and review Knowledge Base Articles to improve self-service and Tier 1 support effectiveness.

About You

To be successful in this role, you will need to possess the following attributes:

Excellent written and verbal communication skills, with the ability to provide clear and professional information to stakeholders.

Strong logical reasoning skills with the ability to isolate, analyse and resolve issues effectively.

Demonstrated commitment to delivering high-quality, responsive customer service.

Experience using ServiceNow, Jira or similar platforms to manage incidents and service requests in line with ITIL standards.

Experience with Oracle ERP user access management, including roles, permissions and security profiles, and knowledge of finance systems and processes is highly desirable.

This role is Ongoing and is only open to applicants with relevant rights to work in Australia.

For more information, please see the .

How to apply

Apply before the advertised closing date 11:59pm on 9 September 2026. All applications should include:

a resume; and

a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Wednesday 9 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Oracle Service Desk Officer

Supervisor, Technical Customer Support, Residential Energy

Customer Service Desk Lead (Technical)

Installer Support, Technical Specialist

ICT and SCADA Engineer

Senior System Development Engineer, Core Networking (Relocation support available)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

End User Technical Support Consultant

Senior ICT Server Infrastructure Project Engineer (Australia)

More jobs to discover

I want to receive the latest job alert for technical support in docklands, vic

Related Searches

Explore jobs in more locations

Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected