In-Demand Senior program coordinator Jobs in Parramatta, Nsw

Incident Cordinator
Infosys —Sydney NSW
- $90,243 - $98,861 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
7h
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
TAS Teacher
Danebank —Hurstville NSW
- Part-time
- Management
- CAD
- Administrative experience
12d
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Speech therapist (Contracting)
Evolution Health Clinic —Canley Heights NSW
- Up to $180,000 a year
- Choose your own hours
- Writing skills
- Clinic
- Bachelor's degree
- Travel reimbursement
Quick Apply
9d
Clinical Coordinator - General Surgery
Ramsay Health Care —St Leonards NSW
- Full-time
- Management
- ICU experience
- Communication skills
- Referral program
Quick Apply
6d
Community Physiotherapist | Sydney Hills District
Mediix —Castle Hill NSW
- Full-time
- Communication skills
- Travel reimbursement
Quick Apply
6d
Exercise Physiologist
Rehab Options Injury Management —Sutherland Shire NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Opportunities for advancement
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Gymnastics Coach
Sydney Olympic Park Aquatic Centre —Sydney NSW
- Call employer
- Management
- Customer service
Enterprise Account Executive
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Health insurance
- Annual leave
Care Partner Clinical | Registered Nurse
AVEO —East Lindfield NSW
- $120,000 a year
- Full-time
- Microsoft Office
- Care plans
- Communication skills
- Fuel card
- Health insurance
Quick Apply
15h
Physiotherapist - Hearts at Home
St Vincent's Health Australia —Inner West NSW
- Part-time
- Management
- Supervising experience
- Patient care
- Employee assistance program
- Gym membership
8d
Sexual Assault Counsellor (Aboriginal Female Identified)
Nepean Blue Mountains Local Health District —Sydney NSW
- $79,419 - $134,775 a year
- Full-time
- Doctoral degree
- Master's degree
- Education
- Employee assistance program
Senior Support Worker - Avenue Botany
Fighting Chance Australia —Botany NSW
- Full-time
- First Aid Certification
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick Apply

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Incident Cordinator

Infosys -
Sydney NSW

Apply Now

Job Details

$90,243 - $98,861 a year
7 hours ago

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Incident management
Databases
Continuous integration
Organisational skills
ServiceNow
Problem management
Middleware
Communication skills
Analytics

Full Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description: Looking for Incident and problem coordinator.
Location: Sydney, Australia
Salary: AUD 90,243– 98,861 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

Ensure all incidents are accurately logged in ServiceNow and all date required for historical reporting is captured. Analyze data to identify systemic issues and trends.
Own investigations into Major Incidents, creating Post Incident Reviews “PIR” and presenting them at a senior level. Prioritize Problems collaboratively with stakeholders. Help manage and assess SLAs and create/report on KPIs. Accountable for the correct Prioritization of incident impact.
Lead on root cause analysis directing tasks to teams and holding them accountable to deadlines. Work with teams to ensure remediation items are prioritized and completed.
Be the SPOC (Single Point of Contact) for Problem Management
Assist Major Incident manager(s) throughout live incidents, including issuing communications and tracking start to end recovery actions.
Updating the backlog of problems and known errors in a timely manner, ensuring they are prioritised and are an accurate reflection of the problems.
Ensure related Incidents, Changes and Configuration Items are all correctly associated to Problems.
Identify potential problems and/or increasing trend of repetitive Incidents. Interrogate data for trends and produce management reports and analysis of the data for Problems and Incidents. Identify Incidents for review
Assisting with root cause analysis, identifying improvement opportunities and assisting in coordinating Technical Support groups.
Document post incident recovery steps produce clearly written Post Incident reporting within agreed SLAs, assisting with Problem Management initiated review sessions where possible.
Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents. Manage Knowledge articles related to workarounds & known errors
Coordinating/facilitating the communication process as well as the escalation process during all Disaster Recovery, Business Continuity, P1, P2 incidents
Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to the MIM lead, Service Assurance teams and/or relevant support teams
Confident communication skills with the ability to effectively tailor correspondence regarding technical issues to various audiences. Strong organizational skills and ability to excel at multithreaded processing
Be a self-starter who is assertive but diplomatic, with the ability to prioritise workload and ability to influence Senior Managers. Strong collaboration skills and a vested interest in developing a strong, diverse and impactful network.
A keen interest in helping promote lessons learned from incidents across the broader Engineering community.
Innovation and drive - someone who is happy to challenge the status quo and collaborate on processes within the team. Curiosity - someone who is comfortable knowing what they don't know and has the drive to self-study to learn more.

Essential:

4 years or more experience of incident and problem management.
Understanding of the fundamentals of industry standard technologies and infrastructure such as: networking, cloud infrastructure, Agile processes, middleware, databases, and virtual infrastructure
Experience or Certification in ITIL v3 or V4 frameworks
Understanding of OLAs, SLAs, KPIs
Knowledge of CMDB and CI principles
Strong experience in using ServiceNow including performance analytics.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

senior program coordinator jobs in parramatta, nsw

Incident Cordinator

Frequent Flyer Points Advisors & Consultants

TAS Teacher

Sales Team Leader

Reward Travel Team Manager

Speech therapist (Contracting)

Clinical Coordinator - General Surgery

Community Physiotherapist | Sydney Hills District

Exercise Physiologist

Travel Product Coordinator at First Class Travel

Gymnastics Coach

Enterprise Account Executive

Care Partner Clinical | Registered Nurse

Physiotherapist - Hearts at Home

Sexual Assault Counsellor (Aboriginal Female Identified)

Senior Support Worker - Avenue Botany

Other jobs to consider

I want to receive the latest job alert for senior program coordinator in parramatta, nsw

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