In-Demand It support Jobs in Collingwood, Vic

Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
2h
ICT Project and Systems Lead
Victorian Government —Melbourne VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
12d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
8d
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- AI
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
5d
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
8d
Operations Support - Learning & Technical
Nationwide Group —Noble Park VIC
1d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
12d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
4h
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
2h

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ICT Project Manager
GQI Consulting Pty Ltd —Melbourne VIC
Develop and maintain detailed program plans, milestone schedules, risk registers, dependency maps and resource plans aligned to business objectives.
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ICT Project and Systems Lead
Victorian Government —Melbourne VIC
As ICT project and systems lead, you will lead ICT services across the office. Strong project delivery skills, including planning, risk management and system…
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Oracle Service Desk Officer

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
2 hours ago

Qualifications

Jira
Management
Customer service
ERP systems
ITIL
Security
ServiceNow
Communication skills

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12304

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

About the Role

The Oracle Service Desk Officer provides critical support for Oracle systems, focusing on user access management, ticket triaging, and helpdesk services. The role will maintain security integrity through precise lifecycle management in ServiceNow or Jira while supporting the Service Delivery Manager in optimizing system processes and documentation.

Key Accountabilities

Assess, prioritise and manage incoming Oracle system incidents and requests, resolving issues at first contact where possible.

Maintain accurate, timely and professional ticket updates and audit trails, ensuring stakeholders are kept informed.

Manage user onboarding/offboarding, role provisioning and password resets in line with security, access management and segregation-of-duties requirements.

Provide administrative and coordination support to the Service Delivery Manager, including tracking actions and coordinating system maintenance activities.

Identify documentation gaps and develop and review Knowledge Base Articles to improve self-service and Tier 1 support effectiveness.

About You

To be successful in this role, you will need to possess the following attributes:

Excellent written and verbal communication skills, with the ability to provide clear and professional information to stakeholders.

Strong logical reasoning skills with the ability to isolate, analyse and resolve issues effectively.

Demonstrated commitment to delivering high-quality, responsive customer service.

Experience using ServiceNow, Jira or similar platforms to manage incidents and service requests in line with ITIL standards.

Experience with Oracle ERP user access management, including roles, permissions and security profiles, and knowledge of finance systems and processes is highly desirable.

This role is Ongoing and is only open to applicants with relevant rights to work in Australia.

For more information, please see the .

How to apply

Apply before the advertised closing date 11:59pm on 9 September 2026. All applications should include:

a resume; and

a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

Applications close Wednesday 9 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

it support jobs in collingwood, vic

Oracle Service Desk Officer

ICT Project and Systems Lead

Senior Technical Customer Support Engineer - Australia

Senior Systems Administrator

Classroom Teacher (ICT Specialist)

Principal Technical Support Engineer

Customer Service Desk Lead (Technical)

Supervisor, Technical Customer Support, Residential Energy

Senior System Development Engineer, Core Networking (Relocation support available)

Food Tech Support

Technical Services Support

Installer Support, Technical Specialist

Operations Support - Learning & Technical

Principal Technical Account Manager (ISV), ANZ Enterprise Support

ICT and SCADA Engineer

IT Service Desk Team Leader

End User Technical Support Consultant

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