In-Demand Helpdesk support Jobs in Australia

IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
Junior IT Support Officer
Flower Power —Erskine Park NSW
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
21h
AI Systems & Operations Graduate
AGC interior —Regents Park NSW
- $60,000 - $65,000 a year
- Urgently hiring
- Computer Science
- Construction site
- APIs
Quick Apply
15h
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
3h
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
1d
Customer Care Officer
ALFRESCO EMPORIUM —Brookvale NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Communication skills
- Employee discount
Quick Apply
20h
Remote Mechanical Diagnostic Technician
Smart AVR —Nerang QLD
- Full-time
- Remote
- Office
- Analysis skills
- Computer skills
14d
Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
2d
SAP Consultants - Australia
Capgemini Sogeti —Sydney NSW
Project Analyst
Victorian Government —Bendigo VIC
- $44.03 an hour
- Full-time
7d
Senior Contracts & Governance Paralegal
Logicalis —Victoria
- $125,000 - $145,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Parental leave
- Employee assistance program
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
SAP Consultants - Australia
Capgemini —Sydney NSW
Senior Case Manager
Planning —Sydney Western Suburbs NSW
- $155,764 - $181,393 a year
- Full-time
- Engineering
- Organisational skills
- Time management
6d
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Customer Valet - Print Services
Konica Minolta Business Solutions Australia —Adelaide SA
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Quick Apply
13d
Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- AWS
- No degree
2d
Precinct Facility Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Management
Quick Apply
5d
Principal Testing Officer, NAPLAN Unit
Queensland Government —Brisbane QLD
12d
Field Service Engineer, Newcastle
GLORY —Remote
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Organisational skills
Quick Apply
13d

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IT Service Desk Analyst

Stratco -
Gepps Cross SA

Apply Now

Job Details

Benefits

Employee assistance program

Qualifications

ITIL Certification
Management
LAN
Microsoft Exchange
DHCP
Release management
WAN
DNS
Problem management
Communication skills
Time management
Help desk

Full Job Description

Supportive team that values initiative and collaboration
A culture that recognises great work
Ongoing career opportunities

When technology works, nobody notices. When it doesn't, you're the person everyone wants on speed dial.

We're looking for an IT Service Desk Analyst who thrives on solving problems, delivering exceptional customer experiences, and keeping people productive when technology gets in the way. You'll be the trusted first point of contact for our users, turning frustrations into solutions and ensuring every interaction leaves a positive impression.

This isn't just about resetting passwords and logging tickets. It's about being the face of IT, building trust, and making a genuine impact across Stratco.

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

Your broader responsibilities will include:

Manage and resolve helpdesk requests in a timely and effective manner
Troubleshooting network, hardware, software, printer, mobile devices, etc. issues
Maintain asset records and relevant documentation
Provide high level support to various industry and custom applications
Understanding of change, problem and release management principles
Develop checklists for typical problems, recommend procedure & controls for prevention
Provide end user support to all Stratco sites nationally and internationally, some travel may be required
Collaborate with team members, other business areas and projects as required
Strict adherence to our critical safety rules & contributing to a safe working environment

The individual

We're on the lookout for a "can do", customer focused individual that can demonstrate:

Experience in an IT Service Desk, Helpdesk, Desktop Support, or similar technical support role.
Applicable qualifications in an IT related discipline
A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels
Highly developed time management, problem-solving and communication skills
Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange
Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals
Knowledge of Windows desktop, Windows server environments including current and previous generations
ITIL certification desirable

Life at Stratco includes
Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion

Our EVP
At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.
We’re committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether you’re advancing, reskilling, caregiving, or redefining you next chapter, at Stratco, we build roles that grow with you.

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.

To see more information about Stratco & our careers please visit – stratco.com.au/careers

Apply Now

Refine Your Search

helpdesk support jobs in australia

IT Service Desk Analyst

Junior IT Support Officer

AI Systems & Operations Graduate

IT Support Specialist

Level 1 - IT Support Engineer

Customer Care Officer

Remote Mechanical Diagnostic Technician

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

SAP Consultants - Australia

Project Analyst

Senior Contracts & Governance Paralegal

Regional Operations Director

SAP Consultants - Australia

Senior Case Manager

Facilities Manager

Customer Valet - Print Services

Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Precinct Facility Manager

Principal Testing Officer, NAPLAN Unit

Field Service Engineer, Newcastle

I want to receive the latest job alert for helpdesk support in australia

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