In-Demand Coordinator / administrator Jobs

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Quick Apply
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Administrator - Therapy Coordinator

Early Start Australia -
Strathpine QLD

Quick Apply

Job Details

Full-time
8 hours ago

Benefits

Annual leave

Qualifications

CPR Certification
Working with Vulnerable People Registration
First Aid Certification
Organisational skills
Working with Children Check
Leadership
Communication skills

Full Job Description

Job Description

When you join Early Start Australia, you’ll be part of an allied heath team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. With flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

What you’ll do at our Strathpine clinic:

Client Administration & Care Coordination

Coordinate client appointments and therapy support activities in collaboration with therapists, administration, and leadership teams to optimise therapist travel time, therapy hours, and administrative efficiency
Respond promptly to changes in therapist availability and ensure schedules are accurately updated within the Practice Management System (PMS)
Facilitate continuity of care by rescheduling sessions, converting appointments to telehealth, or coordinating therapy support activities in place of cancellations
Conduct client welcome and onboarding calls, gathering relevant health, psychosocial, and risk-related information to support safe and effective service delivery
Ensure NDIS plans are obtained and stored appropriately, or clearly documented where families choose not to provide plans

Operational Oversight & Systems Management

Monitor and action administration task queues and shared inboxes, completing tasks directly or delegating appropriately to administration and therapy team members
Oversee appointment completion, accurate invoicing, and service delivery summaries in alignment with NDIS, Medicare, and private funding requirements
Generate, amend, and manage therapy plans and formal documentation in accordance with organisational processes and funding model requirements
Prepare and distribute PMS reports to therapists and leadership, providing accurate insights into caseloads, productivity, and client data

Compliance, Reporting & Quality Assurance

Adhere to nationally consistent administrative and clinical support processes communicated via training, the Knowledge Hub, and leadership communications
Maintain strict privacy and confidentiality in line with organisational policies and legislative obligations
Ensure incidents, complaints, risks, and hazards are identified, documented, and escalated appropriately

Workplace Health, Safety & Organisational Responsibilities

Comply with and promote work health and safety, child safe environments, cultural competence, and emergency procedures
Actively participate in risk identification, assessment, and prevention activities
Take reasonable care for personal safety and the safety of others, follow safe work practices, attend WHS consultations, and report hazards or incidents promptly

What you’ll bring:

Highly developed organisational skills with the ability to prioritise tasks and work at a fast pace to meet deadlines, with flexibility to reprioritise as needs change
An empathetic capacity with the ability to listen patiently, respond appropriately, make risk assessments, escalate matters as needed and maintain confidentiality
Ability to collaborate and communicate effectively with our leadership team, therapists and clients
Excellent in-person, telephone, email and PMS-based communication skills

Qualifications / Compliance:

NDIS Workers Screening Check
Current Drivers’ Licence and vehicle
Current Working with Children Check or Working with Vulnerable People Registration (state specific)
National Police Check
Accredited First Aid & CPR Certificate

What you’ll get:

Flexibility and Wellbeing

Flexible hours and compressed work options
Up to 12 weeks annual leave.
Up to 16 weeks paid primary carer leave
Wellbeing support program for you and your family

Reward and support

Competitive salary
Registration and professional membership contribution
Work in an environment that focuses on multidisciplinary collaboration, improving outcomes together
National and global career pathways through the APM Group

Who we are:

We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.

Quick Apply

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