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Learning Implementation Administrator

Transport For NSW -
Petersham NSW

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Job Details

Permanent | Full-time
$108,374 - $119,210 a year
8 days ago

Qualifications

SAP
ServiceNow
Communication skills

Full Job Description

Learning Implementation Administrator

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Petersham, NSW, AU, 2049

Job reference number: 107465

Employment type: Permanent Full-Time

Salary range: $108374.0-$119210.0

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be responsible for supporting the planning, coordination and successful implementation of learning programs across Transport. This is a high‑touch, coordination‑heavy role supporting both accredited and non‑accredited learning programs, including leadership courses and Transport‑wide learning initiatives.

Working collaboratively with senior colleagues, you’ll help identify and implement improvements to learning services, ensuring high‑quality learner experiences that meet compliance, operational and financial requirements.

Key responsibilities include:

Plan and implement learning programs by sourcing and booking training rooms, venues and other program resources, including management of room availability and confirmations
Coordinate internal and external training delivery, working closely with external providers and agencies across multiple programs
Manage a high volume of tickets and learner enquiries, providing accurate, timely and customer‑focused responses
Support learners with enrolments, registrations, and program queries, ensuring awareness of responsibilities under relevant state and federal guidelines
Maintain and monitor the learning master schedule, including updates, stakeholder sign‑offs and regular status reporting
Manage course logistics and courseware, including tracking and coordinating delivery of training materials
Perform data inputting and records management, ensuring learning data remains accurate and up to date across systems
Use multiple systems (including SAP SuccessFactors, ServiceNow and TimeEdit) to process learning transactions and maintain training records
Support training invoicing, procurement, and contract processes, ensuring accuracy and compliance with financial and organisational requirements
Assist with contract management, procurement coordination and supplier interactions related to training delivery
Participate in regular quality and compliance assessments and contribute to a collaborative, improvement‑focused team environment

For more information on this position and business unit, view the role description and information pack

About you

To be successful in this role, you will bring a strong coordination mindset with the ability to manage competing priorities across people, systems and processes.

You will also demonstrate:

Experience working in a customer‑centric environment such as a contact centre, shared service or corporate service team
Proven experience coordinating learning, training or service delivery with multiple stakeholders and external providers
Background or exposure to finance, procurement, contracts and invoicing processes (highly desirable)
Experience using SAP systems, particularly SAP SuccessFactors, is strongly regarded
Confidence working across multiple enterprise systems, including ServiceNow and scheduling tools such as TimeEdit
The ability to understand and explain complex learning programs and resolve learner queries effectively
Applied understanding of adult learning principles
Excellent communication, coordination and problem‑solving skills, with strong attention to detail
Sound knowledge and understanding of the Outcome Standards for NVR RTOs 2025

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Tuesday Friday 19 June 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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