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MC Core Cloud Specialist VAS

Ericsson -
Sydney NSW

Apply Now

Job Details

Qualifications

Incident management
Administrative experience
REST
APIs
HTTPS

Full Job Description

Join our Team

About this opportunity
Ericsson is seeking a highly skilled MS Core Cloud Specialist – VAS to join our team in Sydney, NSW. This role focuses on multi-vendor VAS platforms including messaging, charging, roaming, API gateway, voicemail, eSIM, and IoT services, supporting mission-critical value-added services for Australian customers.

What you will do

Provide L2 operational support for VAS platforms, ensuring high availability and service continuity
Perform advanced troubleshooting and fault isolation for application, platform, and network-related incidents
Restore services within agreed SLA/OLA targets by identifying and resolving technical issues
Analyze application, system, and network logs to determine root cause and implement corrective actions
Execute planned maintenance, software upgrades, patching, and configuration changes as per approved Change Requests
Prepare, review, and execute Method of Procedure (MOP) documents, including rollback and validation activities
Perform preventive health checks, capacity monitoring, and performance optimization of VAS platforms
Support Incident, Problem, Change, and Major Incident Management processes in line with best practices
Perform Root Cause Analysis (RCA) for recurring or critical incidents and recommend permanent fixes
Coordinate with L1 Operations, L3 Engineering, OEM vendors, and customer teams for issue resolution
Support platform administration including application services, interfaces, databases, certificates, and system configurations
Troubleshoot telecom protocols and interfaces such as SIP, SMPP, SS7, Diameter, HTTP/HTTPS, and REST APIs
Validate service functionality after maintenance activities and ensure successful post-implementation verification
Monitor platform performance, identify potential risks, and proactively mitigate service-impacting issues
Support Disaster Recovery (DR), Business Continuity (BCP), backup, and restoration activities
Develop and maintain technical documentation, SOPs, knowledge articles, and operational runbooks
Drive automation and process improvement initiatives to enhance operational efficiency and reduce manual effort
Participate in technical bridge calls, customer meetings, and OEM discussions during critical incidents and planned activities
Ensure compliance with security policies, operational standards, and audit requirements
Provide technical guidance and knowledge transfer to L1 teams while mentoring junior engineers
Support multi-vendor VAS platforms including Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, and NVP technologies
Ensure accurate incident documentation, timely stakeholder communication, and adherence to Ericsson Managed Services operational processes

You will bring

Education and experience

Experience: 15+ years in telecom Value Added Services (VAS) or related network services, supporting large-scale carrier-grade environments

Mandatory technical skills

Strong hands-on experience with telecom VAS platforms: SMSC, MMSC, OCS, IN, IVR, API Gateway, Voicemail, Roaming, eSIM, IoT
Solid OS administration skills in Linux / Unix environments
Experience supporting multi-vendor VAS platforms including Ericsson, Nokia, Mavenir, Mobileum, Ribbon, Agnity, Apigee, Movius, and NVP

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Australia (AU) || Sydney

Req ID: 788220

Apply Now

Refine Your Search

technical engineer cloud nsw jobs in parramatta, nsw

MC Core Cloud Specialist VAS

Data Center Technical Operations Engineer, AWS Data Center Engineering Operations

Practice Customer Engineer, Application Modernization

Electrical Design Lead

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