In-Demand Helpdesk support Jobs in Australia

Post Sales Support Officer (Warranty, Claims, Customer Service)
Trevor's (1977) Pty Ltd —Osborne Park WA
- $65,000 - $75,000 a year
- Urgently hiring
- CRM software
- Sales
- Microsoft Office
Quick Apply
1d
Junior IT Support Officer
Flower Power —Erskine Park NSW
- Full-time
- Azure
- Microsoft Office
- University
- Travel reimbursement
Quick Apply
5h
Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
1d
Helpdesk Services Engineer II
BigCommerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
15h
Support Analyst
Department of Education —Melbourne City Centre VIC
- Full-time
- Azure
- Management
- SQL
1d
Helpdesk Services Engineer II
Commerce —Sydney NSW
- Full-time
- Hybrid work
- Google Suite
- Management
- Customer service
15h
Customer Service Advisor
City FM Australia —Mulgrave VIC
- Part-time
- Customer service
- Communication skills
- Paid training
Quick Apply
22h
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
1d
Service Desk Engineer
New Era Technology —Perth WA
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
4d
Customer Care Officer
ALFRESCO EMPORIUM —Brookvale NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Communication skills
- Employee discount
Quick Apply
4h
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Customer Experience & Community Coordinator
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick Apply
Event Safety Coordinator
VenuesWest —Perth WA
- $8.00 - $112,711.30 a year
- Full-time
- First Aid Certification
- Construction experience
- Leadership
5d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- SharePoint
- Leadership
2d
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
9d
Remote Mechanical Diagnostic Technician
Smart AVR —Nerang QLD
- Full-time
- Remote
- Office
- Analysis skills
- Computer skills
14d
Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
4d
National Alliance Program Manager
Logicalis —New South Wales
- Full-time
- Sales
- Communication skills
- Parental leave
- Employee assistance program
Security Officer - QLD TAFE Southbank
Downer Group —South Brisbane QLD
- Full-time
- Writing skills
- University
- Education
- Employee assistance program
11d

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Post Sales Support Officer (Warranty, Claims, Customer Service)

Trevor's (1977) Pty Ltd
Osborne Park WA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
1 day ago

Qualifications

CRM software
Sales support
Sales
Call center experience
Microsoft Office
Zendesk
Computer skills
Help desk

Full Job Description

Off the tools, not out of the trade

If you have spent years laying floors, running flooring jobs, or supervising building sites, you already know more about this role than any call centre operator ever will.

We are looking for someone with a genuine trade or building background to take on our post sales support and warranty function for our customers at Osborne Park. Your job is to look at a photo of a cupped board or a lifting seam and know what you are looking at, what caused it, and what needs to happen next.

This is not a phone job. It is a technical role that happens to be done from a desk.

Who we are

Trevors Carpets has been supplying and installing flooring for Western Australians since 1977. We are proudly WA owned and family run, with stores across the Perth metro area and regional WA, two local warehouses, and our own installation teams. Three generations of the same family have built this business on doing the job properly and standing behind it.

What the job actually involves

You are the person our customers deal with after the floor goes down. When something is not right, it lands with you and you own it through to resolution. This role forms part of our Customer Service Team.

Assess warranty claims. Work out what has actually gone wrong from photos, site history and the customer's account of it, and whether it is a product fault, an installation issue, a site condition or a maintenance problem
Schedule warranty inspections between customers and our installations team
Book our Installation Managers for on site assessments where a set of eyes on the floor is the only way to call it
Coordinate installers and technicians for repairs, touch ups and replacements
Make sure the right materials, underlay and trims are allocated and ready before works are booked in
Manage repair and remediation requests from first report through to final sign off
Triage incoming cases through our case management system and keep customers informed
Handle complaints properly. Sometimes that means explaining why a claim is not covered, and holding the line politely
Answer flooring product enquiries

You will work day to day with our Installation Managers, installers and store teams. Their feedback and yours goes both ways.

What you need to have

Essential:

A trade or building industry background. Flooring is ideal, whether laying, estimating, supervising or running jobs. We will also seriously consider carpenters, builders, building supervisors, site supervisors, tilers and anyone who has spent real time on residential or commercial sites
The ability to hold a professional conversation with a frustrated homeowner, a builder and an installer in the same hour
Confident written English. You will be documenting claims that we may need to rely on later
Solid computer skills. Microsoft Office, Windows, and the ability to pick up a new system quickly

Highly regarded (but not Essential):

Time served in the flooring industry in any capacity, including administration, sales, estimating or installation
Working knowledge of flooring types (carpet, timber, hybrid, laminate, luxury vinyl plank, vinyl) and how they are installed (Ideal, but no a show stopper)
Previous experience in a warranty, quality, defects or post sales role
Experience with a case management, helpdesk or CRM system such as Zendesk
Experience dealing with builders, property managers or strata

Please note: this role requires flooring or building industry knowledge. If your experience is call centre, retail or general office based only, this will not be the right fit and we will not be able to progress your application.

What is in it for you

Your body gets a break. No more kneeling, lifting or early starts in the rain
Monday to Friday, 8:00am to 4:30pm. No weekends, no nights, no on call
Your trade knowledge is the reason we want you. You will use it every day, not park it
A stable WA family business, not a franchise or an east coast head office
Immediate start for the right person

How to apply

Hit Apply Now with your resume. A cover letter is optional, but tell us in a few lines what your trade background is and why you are looking to move off the tools.

Applicants must have the right to work in Australia. We are reviewing applications as they come in and will move quickly for the right person.

Trevors Carpets is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a safe, respectful and inclusive workplace.

Personal information collected as part of your application will be handled in accordance with the Privacy Act 1988 (Cth) and used only for recruitment purposes.

Pay: $65,000.00 – $75,000.00 per year

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in australia

Post Sales Support Officer (Warranty, Claims, Customer Service)

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Manager, Procurement, Clerk Grade 9/10 - Parliament of NSW - Sydney

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Security Officer - QLD TAFE Southbank

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