In-Demand Senior solution engineer perth Jobs in Perth, Wa

Service Desk Engineer
New Era Technology —Perth WA
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
4d
Senior Structural Engineer
ICON Engineering Pty Ltd —Perth WA
- Full-time
- CAD
- No degree
Quick Apply
Principal Engineer
Snowflake —Perth WA
- Full-time
- Azure
- Computer Science
- Engineering
Senior Estimating Manager
John Holland —Perth WA
- Engineering
- Construction experience
- Leadership
- Parental leave
1d
Associate/Technical Director, Piping TD & Team Leader
Aurecon Group —Perth WA
- Full-time
- AI
- Leadership
13d
Product Support Representative
Cummins Inc. —Perth WA
- Full-time
- Communication skills
- Health insurance
14d
Senior Mechanical Engineer
Stantec —Perth WA
- $260,000 a year
- Part-time
- HVAC
- Communication skills
- Work from home
- Employee assistance program
1d
Senior Strategic Sales Specialist
Medtronic —Perth WA
- Full-time
- Patient monitoring
- Sales
- Salesforce
Contracts Administrator
Clough —Perth WA
- Full-time
- Remote
- Engineering
- Communication skills
- Health insurance
- Parental leave
Senior Electrical Engineer - Perth
Hatch —Perth WA
- Electrical experience
Quick Apply
Senior Engineer - SCADA
Consolidated Power Projects Australia —West Leederville WA
- Full-time
- In-person
- Work from home
- Parental leave
Quick Apply
12d
Lead Mechanical Engineer
Wallbridge Gilbert Aztec —Perth WA
- Contract
- Remote
- In-person
- Communication skills
- Work from home
- Parental leave
9d
Senior Control Systems Engineer
Paradigm Engineers —Belmont WA
- Overtime
- Schematics
- Engineering
- Electrical experience
- Relocation assistance
Senior Principal Structural Engineer (Bridges)
WSP —Perth WA
- In-person
- Leadership
- Communication skills
- Employee stock purchase plan
Hydrogeology Opportunities
Wallbridge Gilbert Aztec —Perth WA
- Full-time
- Remote
- Business development
- Construction experience
- Communication skills
- Work from home
- Parental leave
1d
Senior Snowflake Consultant
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
Project Technical Leader / Principal Consultant - Mechanical Engineer (Buildings)
Stantec —Perth WA
- Part-time
- Communication skills
- Work from home
- Employee assistance program
19h
Senior Landscape Architect
Tim Davies Landscaping —Osborne Park WA
- Full-time
- AutoCAD
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
Senior Engineer - Mechanical
DRA APAC —Perth WA
- Full-time
- No degree
Senior Data Consultant
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply

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Service Desk Engineer

New Era Technology -
Perth WA

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

ITIL Foundation
ConnectWise
TCP
ITIL Certification
Azure
Customer service
Certificate IV
Microsoft Office
Administrative experience
DHCP
Driver Licence
IT support
DNS
Security
Communication skills
CompTIA A+
Intune
Help desk
Information Technology
VPN

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Be one of our talented Service Desk Engineers!

What is the role

This is a full-time, 38-hour per week and onsite role in our Perth office.

As a Service Desk Engineer, you will be responsible for supporting clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service.

The following include but may not be limited to the responsibilities of the Service Desk Engineer:

Provide first-line technical support via phone, and a ticketing system for Level 1 IT issues.
Log, categorise, prioritise, and track incidents and service requests in the ticketing tool
Troubleshoot and resolve issues related to:
- User account management (password resets, unlocks, access requests).
- Desktop/laptop hardware & software (Windows/macOS, Office 365, printers, peripherals).
- Basic network issues (WiFi, VPN, DNS, DHCP).
- Common business applications (SaaS tools, email, collaboration software).
Escalate complex or unresolved issues to Senior Engineers with detailed notes.
Ensure all tickets are resolved or escalated within agreed SLAs.
Maintain clear, professional communication with end-users and set resolution expectations.
Follow knowledge base articles and assist to maintain documentation as needed.
Assist with client onboarding/offboarding (user setup, remote equipment provisioning).
Perform basic Active Directory & Microsoft 365 admin tasks.
Use remote support tools to assist users.
Adhere to IT security policies and report potential risks (phishing, malware).
Contribute to process improvements and knowledge sharing within the team.

Who we are looking for

The ideal candidate is passionate about technology, enjoys helping people, and is looking to build a career in IT support. You will have excellent communication skills, a customer-focused mindset, and a willingness to learn and grow within a collaborative team environment.

A successful candidate for the role needs to have:

0-2 years' experience in a Service Desk, Helpdesk, Technical Support, or Customer Service role.
Strong customer service and communication skills with a professional phone manner.
Basic troubleshooting skills across Windows desktops, Microsoft 365, printers, and common business applications.
Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Ability to follow processes, manage priorities, and maintain accurate ticket records.
Strong problem-solving skills and a willingness to learn.
Ability to work collaboratively within a team environment.
Current Australian driver's license.
Certificate IV in Information Technology (or currently studying) is desirable.
Recent IT graduates or candidates working towards industry certifications will be considered.
Microsoft Fundamentals, CompTIA A+, or ITIL Foundation certifications are highly regarded but not essential.
Previous experience in an MSP environment is advantageous.
Exposure to ConnectWise, Autotask, or other ticketing systems is beneficial.
Familiarity with Microsoft 365 administration.
Exposure to Azure, Intune, or Entra ID.
Experience using remote support tools.
Understanding of backup, endpoint security, and monitoring concepts.

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

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Refine Your Search

senior solution engineer perth jobs in perth, wa

Service Desk Engineer

Senior Structural Engineer

Principal Engineer

Senior Estimating Manager

Associate/Technical Director, Piping TD & Team Leader

Product Support Representative

Senior Mechanical Engineer

Senior Strategic Sales Specialist

Contracts Administrator

Senior Electrical Engineer - Perth

Senior Engineer - SCADA

Lead Mechanical Engineer

Senior Control Systems Engineer

Senior Principal Structural Engineer (Bridges)

Hydrogeology Opportunities

Senior Snowflake Consultant

Project Technical Leader / Principal Consultant - Mechanical Engineer (Buildings)

Senior Landscape Architect

Senior Engineer - Mechanical

Senior Data Consultant

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