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Customer and Library Services Officer

Maranoa Regional Council -
Roma QLD

Apply Now

Job Details

Casual
13 days ago

Benefits

Housing allowance
Employee assistance program
Gym membership
Salary packaging
Insurance services

Full Job Description

Closing date: 7/07/2026 7:00 AM E. Australia Standard Time

Location: Roma

Department: Customer Experience & Library Services

Employment type: Casual

Work Arrangement: On-site

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

Discover the Maranoa Region: HOME - Roma Queensland

Why it is worth working at Maranoa Regional Council?

Casual Position, based in Roma
Stream A, Level 3
Maranoa locality allowance $72.00 per fortnight
Access Long service leave after seven (7) years
Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
Discounted Gym Memberships at PCYC and Snap Fitness
Discounted Health Insurance through Bupa

About the Role

To be the welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information, and support across all channels.

This position provides frontline services for Customer and Library Services.

For Customer Experience, the role provides frontline service for enquiries, transactions, and requests, while also supporting business processes such as facility bookings. By combining accuracy with care, the role helps deliver Council’s “One Region, One Team” vision, ensuring services are accessible, well-managed, and trusted.

For Library Services, the role fosters access to lifelong learning, literacy and digital inclusion while ensuring high quality customer experiences across all interactions and maintaining an inclusive and well-presented community space.

This position also provides regional relief to other libraries and customer service centres as required.

Key Responsibilities

Library Services

Provide circulation, membership, and collection services in line with State Library of Queensland and Council procedures.
Assist with library programming for diverse age groups, including early literacy, digital help, and community education.
Support patrons in accessing public computers, Wi-Fi, printing, and online resources.
Maintain accurate records and statistics to meet reporting and compliance requirements.

Customer Service

Serve as a first point of contact for general Council enquiries, including customer request logging and issue resolution.
Maintain accurate records and statistics, and ensure information is correctly recorded in Council’s records and customer request systems.
Process payments and receipting for Council services (e.g. rates, licenses, registrations).
Provide high-level service aligned with Council values, promoting positive community interactions.

Facility Operations & Room Hire

Support room hire bookings using the Bookable platform.
Coordinate customer inductions, key handover, and basic event preparation.
Assist in opening and closing of the facility in coordination with other staff.

Relief and Support Duties (where applicable)

Provide basic support to the Tourism and Community Services Officer during breaks and absences (e.g. greeting visitors or providing basic information).

For full details of this position, please ensure you download the attached Position Description, which provides the detailed responsibilities and required skills, experience and qualifications.

How to Apply:

Covering letter stating why you are interested in the position.
Current resume (CV).
Address the questions presented in the application form.

Additional Information

MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

For more information:

Website: www.maranoa.qld.gov.au
Telephone: 1300 007 662

Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace

Apply Now

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