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Patient Services Officer (Medical Receptionist)

GenesisCare -
Frenchs Forest NSW

Apply Now

Job Details

Full-time

Benefits

Gym membership

Qualifications

Customer service
Patient service
Patient care
Organisational skills
Communication skills

Full Job Description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

Join a team making a meaningful difference every day.

GenesisCare is seeking an enthusiastic, compassionate, and efficient Patient Services Officer (Medical Receptionist) to join our friendly clinic team in Frenchs Forest on a permanent full‑time basis.

As the first point of contact for our patients, you will play a vital role in supporting individuals throughout their cancer care journey. This is a fast‑paced, varied role where your professionalism, empathy, and ability to adapt to changing priorities will help create a positive experience for every patient who walks through our doors.

If you are committed to delivering exceptional customer service and want to contribute to a purpose‑driven organisation, we would love to hear from you.

More specifically, you will:

Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
Adapt to and manage an environment where there is ongoing change and competing priorities.
Book and confirm patients for appointments and consultations.
Billing and receipting at time of appointment.
Accurately process relevant paperwork including data entry.
Ensure the smooth running of the clinic.
Continuously liaise with the team to ensure efficient processes.
Manage patient records and filing of patient notes.

We're interested in hearing from people who have:

Demonstrated ability to provide excellent patient care and customer service.
Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
Proven experience to work successfully both independently and in a team environment.
Exceptional phone manner and ability to handle a high volume of patient inquiries.
High attention to detail and excellent organisational skills.

Benefits of joining our team:

Qantas membership discount, gym membership discount, Bupa discount.
Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.
Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
The opportunity to work for one of the most influential healthcare providers
All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.

Apply Now

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