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Store Manager

POP MART -
Chermside QLD

Quick Apply

Job Details

Full-time
$73,000 a year
2 days ago

Qualifications

Management
Customer service
Team management
Store management
POS
Retail sales

Full Job Description

STORE MANAGER — POP MART

Chermside | High‑Volume Retail Leadership I Immediate Start Available

Lead One of Brisbane’s Busiest Retail Stores

Lead a high‑volume flagship store in one of Brisbane’s busiest retail destinations. If you thrive in fast-paced environments, love developing teams, and want to step into a high‑impact leadership role, this is your opportunity.

POP MART is one of the world’s fastest‑growing pop‑culture and designer‑toy brands, with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to strengthen our retail network in Australia, we are seeking an experienced Store Manager to lead our Chermside store.

We are currently hiring immediately and expect to move quickly through the process.

This role is suited to proven retail leaders who thrive in fast-paced, high-volume environments, are passionate about training and developing teams, and can balance pace with a strong focus on customer experience and operational excellence.

With strong foot traffic and a well-established team, this is an opportunity to focus on performance, culture, and capability building.

WHY JOIN POP MART

Lead a high‑volume store in one of Brisbane’s busiest retail centres
Manage a team of 10–15 with strong leadership support
Well-supported store structure with established team and strong foot traffic
Work closely with Retail Operations and Head Office partners
Clear career pathways as POP MART continues to expand across ANZ
Structured rosters with two consecutive days off (standard weeks)
Join a globally recognised brand with a passionate customer base

WHAT YOU’LL DO

People Leadership & Development

Lead, coach and develop a large retail team across multiple levels
Build a positive, accountable and customer-focused store culture
Drive training, performance feedback and capability uplift
Support recruitment, onboarding and succession planning

Commercial & Operational Performance

Deliver strong sales results and exceed KPIs in a high-volume environment
Plan labour effectively and manage rosters, wages and timesheets
Analyse performance data and implement improvement actions
Maintain high standards across VM, stock flow and store presentation
Oversee inventory accuracy, loss prevention routines and compliance
Manage high-volume deliveries and fast stock movement

Customer & Brand Experience

Ensure strong customer experiences, even during peak trade
Lead product launches, promotions and in-store activations
Build engagement with POP MART’s loyal and growing fan community

ABOUT YOU

You are:

A Store Manager with 2+ years’ experience in high-volume retail
Proven in leading large teams (10+ staff) in fast-paced environments
A confident people leader who enjoys coaching and developing teams
Commercially driven with a strong track record of KPI delivery
Highly organised, resilient and calm under pressure
Customer-focused with strong operational discipline
Passionate about pop culture, lifestyle, or youth-focused retail
Able to commit to a full-time retail leadership role in a high-volume environment
Flexible to work a 7-day shopping-centre roster

POP MART PERKS

Competitive salary + super + performance incentives
Monthly product incentives (post-probation)
Performance bonuses linked to KPIs
Annual POP LAND (Beijing) pass
Strong job security within a rapidly expanding global brand
Genuine career progression as new stores open across ANZ
A vibrant, creative retail environment where energy and innovation are valued

LOCATION

Westfield Chermside — one of Brisbane’s busiest retail destinations with high foot traffic and extended trading hours

HOW TO APPLY

Please apply via Indeed and include:

Your resume (with month/year dates)

This role is best suited to candidates ready to step into a fast-paced environment and make an immediate impact.

Eligibility

Full, permanent Australian working rights are required

Job Type: Full-time

Pay: $73,000.00 per year

Application Question(s):

What is your expected annual base salary?
What is your current notice period?
What is the largest team you have directly managed in a retail store?
What is your interest in working with Pop Mart?

Experience:

Store management: 2 years (Preferred)

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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