STORE MANAGER — POP MART
Chermside | High‑Volume Retail Leadership I Immediate Start Available
Lead One of Brisbane’s Busiest Retail Stores
Lead a high‑volume flagship store in one of Brisbane’s busiest retail destinations. If you thrive in fast-paced environments, love developing teams, and want to step into a high‑impact leadership role, this is your opportunity.
POP MART is one of the world’s fastest‑growing pop‑culture and designer‑toy brands, with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to strengthen our retail network in Australia, we are seeking an experienced Store Manager to lead our Chermside store.
We are currently hiring immediately and expect to move quickly through the process.
This role is suited to proven retail leaders who thrive in fast-paced, high-volume environments, are passionate about training and developing teams, and can balance pace with a strong focus on customer experience and operational excellence.
With strong foot traffic and a well-established team, this is an opportunity to focus on performance, culture, and capability building.
WHY JOIN POP MART
- Lead a high‑volume store in one of Brisbane’s busiest retail centres
- Manage a team of 10–15 with strong leadership support
- Well-supported store structure with established team and strong foot traffic
- Work closely with Retail Operations and Head Office partners
- Clear career pathways as POP MART continues to expand across ANZ
- Structured rosters with two consecutive days off (standard weeks)
- Join a globally recognised brand with a passionate customer base
WHAT YOU’LL DO
People Leadership & Development
- Lead, coach and develop a large retail team across multiple levels
- Build a positive, accountable and customer-focused store culture
- Drive training, performance feedback and capability uplift
- Support recruitment, onboarding and succession planning
Commercial & Operational Performance
- Deliver strong sales results and exceed KPIs in a high-volume environment
- Plan labour effectively and manage rosters, wages and timesheets
- Analyse performance data and implement improvement actions
- Maintain high standards across VM, stock flow and store presentation
- Oversee inventory accuracy, loss prevention routines and compliance
- Manage high-volume deliveries and fast stock movement
Customer & Brand Experience
- Ensure strong customer experiences, even during peak trade
- Lead product launches, promotions and in-store activations
- Build engagement with POP MART’s loyal and growing fan community
ABOUT YOU
You are:
- A Store Manager with 2+ years’ experience in high-volume retail
- Proven in leading large teams (10+ staff) in fast-paced environments
- A confident people leader who enjoys coaching and developing teams
- Commercially driven with a strong track record of KPI delivery
- Highly organised, resilient and calm under pressure
- Customer-focused with strong operational discipline
- Passionate about pop culture, lifestyle, or youth-focused retail
- Able to commit to a full-time retail leadership role in a high-volume environment
- Flexible to work a 7-day shopping-centre roster
POP MART PERKS
- Competitive salary + super + performance incentives
- Monthly product incentives (post-probation)
- Performance bonuses linked to KPIs
- Annual POP LAND (Beijing) pass
- Strong job security within a rapidly expanding global brand
- Genuine career progression as new stores open across ANZ
- A vibrant, creative retail environment where energy and innovation are valued
LOCATION
Westfield Chermside — one of Brisbane’s busiest retail destinations with high foot traffic and extended trading hours
HOW TO APPLY
Please apply via Indeed and include:
- Your resume (with month/year dates)
This role is best suited to candidates ready to step into a fast-paced environment and make an immediate impact.
Eligibility
- Full, permanent Australian working rights are required
Job Type: Full-time
Pay: $73,000.00 per year
Application Question(s):
- What is your expected annual base salary?
- What is your current notice period?
- What is the largest team you have directly managed in a retail store?
- What is your interest in working with Pop Mart?
Experience:
- Store management: 2 years (Preferred)
Language:
Work Authorisation:
Work Location: In person
