In-Demand It help desk Jobs in Sydney, Nsw

Help Desk Supervisor
Aspect —Chatswood NSW
- $134,000 - $138,000 a year
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- Leadership
Quick Apply
6d
IT Desktop Support Technician
Live Nation —Sydney NSW
- Full-time
- Microsoft Office
- AI
Onsite Services Officer
Australian Red Cross Lifeblood —Alexandria NSW
- $80,000 - $90,000 a year
- Full-time
- Microsoft Office
- In-person
- AI
- Parental leave
- Employee assistance program
6d
Service Desk Analyst (Level 1–2)
Fujitsu —Sydney NSW
- Weekend availability
- Management
- Customer service
- Microsoft Office
13d
Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Alexandria NSW
- $80,000 - $105,000 a year
- Full-time
- Customer service
- Databases
- Machine learning
Quick Apply
Outbound Call Agent
Wellness Department —Hurstville NSW
- $24.99 - $30.00 an hour
- Part-time
- Management
- In-person
- Leadership
- Employee discount
- Gym membership
Quick Apply
9d
Technical Support Analyst II
Newforma —Parramatta NSW
- Weekend availability
- Remote
- CRM software
- Laboratory
- Azure
Quick Apply
14d
Service Desk Analyst
EFEX —Sydney NSW
- Full-time
- Azure
- Customer service
- Salesforce
Quick Apply
4d
Office & Project Administrator (Mandarin Speaking)
AGC Interior —Regents Park NSW
- $60,000 - $65,000 a year
- Full-time
- CRM software
- Customer service
- Office
Quick Apply
Service Centre Attendant
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Office
- Microsoft Office
- Administrative experience
- Health insurance
- Parental leave
Quick Apply
Night Receptionist | 790 on George Backpackers Sydney
790 on George Backpackers —Haymarket NSW
- $30 - $35 an hour
- Night shift
- In-person
- Employee discount
Quick Apply
12h
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- Full-time
- Administrative experience
- Communication skills
Quick Apply
Workplace Ambassador
DAB-Jones Lang LaSalle (NSW) Pty Ltd —North Sydney NSW
- Full-time
- Hospitality
- Customer service
- English
Quick Apply
Account Coordinator (Customer Service)
BlueScope —Chullora NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Employee assistance program
Quick Apply
Workplace Services Coordinator
JLL —Sydney NSW
- Google Suite
- Salesforce
- Office
- Health insurance
- Parental leave
7d
Receptionist/Administration
Tafwin Pty Ltd - Taffy Coaching —Glebe NSW
- $25 - $35 an hour
- Weekend availability
- Senior Secondary Certificate of Education
- No degree
- In-person
- Professional development assistance
Quick Apply
1d
Data Architect
InterWorks —Sydney NSW
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
Solutions Architect
SSW —Sydney NSW
- Azure
- DevOps
- Public speaking
- Annual leave
- Work from home
12d
Receptionist
Bupa —St Ives NSW
- Part-time
- Health insurance
- Gym membership
13h
Workers’ Compensation Delivery Lead
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- Leadership
- Parental leave
- Employee assistance program

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it help desk jobs near sydney, nsw

Help Desk Supervisor

Aspect -
Chatswood NSW

Quick Apply

Job Details

Full-time
$134,000 - $138,000 a year
6 days ago

Qualifications

Incident management
Customer service
IT service management
Technical support
Supervising experience
ITIL
IT support
Working with Children Check
Leadership
Communication skills
Help desk

Full Job Description

Company Description

Autism Spectrum Australia (Aspect) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven.

At Aspect we recognise a different brilliant®, where we seek to understand, engage and celebrate the strengths, interests and aspiration of people on the autism spectrum.

Job Description

Guided by our values of Teamwork, Honesty & Integrity, Respect, Inclusion, Vibrancy and Excellence (THRIVE), we're looking for an experienced Help Desk Supervisor to lead our Service Desk team and help deliver exceptional technology support across the organisation.

About the Team

The Technology team enables Aspect through innovative, robust, scalable and efficient service delivery. Partnering closely with the business, the team works to minimise the impact of technology incidents while continuously improving systems, processes and support that enhance service delivery and outcomes.

About the Role

Reporting to the Technology leadership team, the Help Desk Supervisor is responsible for leading the delivery and continuous improvement of Aspect's IT support services.

This role combines hands-on technical expertise with people leadership, ensuring incidents and service requests are managed effectively while fostering a culture of learning, customer empathy and service excellence. You will play a key role in strengthening service delivery processes, building team capability and driving best-practice IT service management across the organisation.

This is a full time, permanent role. The annual salary ranges from $134k to $138k, inclusive of superannuation, and is dependent on qualifications and experience.

To find out more, click here to view the Position Profile.

Qualifications

About you:

You are an experienced IT Help Desk Supervisor who enjoys solving problems, leading people and delivering exceptional customer service. You are structured, proactive and committed to continuous improvement, with a genuine desire to make technology accessible and effective for end users.

Essential Requirements

Extensive experience in IT support and service delivery environments.
Proven experience leading, mentoring or supervising technical support teams.
Strong knowledge of Microsoft 365 and Windows 11 platforms.
Experience working within ITIL/ITSM frameworks and driving service improvements.
Experience working with ServiceDesk Plus
Strong troubleshooting, diagnostic and incident management skills.
Excellent written and verbal communication skills.
Exceptional stakeholder engagement and customer service skills.
Strong documentation and process management capabilities.
Current NSW Working with Children Check.
National Police Check.

Attributes and Capabilities

Customer-focused with a strong sense of empathy.
Commercially aware and able to assess the impact of incidents on business operations.
Structured, organised and process-driven, with the ability to bring clarity to complex situations.
Collaborative and relationship-oriented.
Proactive, adaptable and solutions-focused.
Able to absorb and retain technical information quickly.
Committed to continuous improvement and service excellence.
Commitment to accessibility, inclusion and neurodiversity-affirming practice.

Additional Information

Why join Aspect?

At Aspect, technology plays a critical role in improving outcomes for Autistic people and the communities we support. You'll join a purpose-driven organisation where your work directly contributes to meaningful impact across schools, services and communities nationwide.

We offer:

Hybrid working arrangements.
A purpose-led, values-driven culture.
A supportive and collaborative leadership environment.
The opportunity to shape and improve enterprise-wide technology services.
Ongoing professional development and career growth opportunities.
Meaningful work that helps create positive outcomes for Autistic people and their families.

To apply: To apply, click the “I’m Interested” button and submit your application; a cover letter is optional.

Aspect reserves the right to interview and appoint at any stage during the recruitment process..

Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong. We encourage candidates from all backgrounds including, but not limited to, Aboriginal and Torres Strait Islander Peoples, neurodivergent people, people with a disability, the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds, to apply. We have a range of universal strategies to meet the needs of different people in our hiring processes, and are happy to individualise these.

Learn more about us: www.autismspectrum.org.au

Quick Apply

Refine Your Search

it help desk jobs in sydney, nsw

Help Desk Supervisor

IT Desktop Support Technician

Onsite Services Officer

Service Desk Analyst (Level 1–2)

Service Desk Engineer

Outbound Call Agent

Technical Support Analyst II

Service Desk Analyst

Office & Project Administrator (Mandarin Speaking)

Service Centre Attendant

Night Receptionist | 790 on George Backpackers Sydney

Level 3 Service Desk Engineer

Workplace Ambassador

Account Coordinator (Customer Service)

Workplace Services Coordinator

Receptionist/Administration

Data Architect

Solutions Architect

Receptionist

Workers’ Compensation Delivery Lead

I want to receive the latest job alert for it help desk in sydney, nsw

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