In-Demand It desktop support Jobs in Parramatta, Nsw

Global Subject Matter Expert & Software Support Analyst
Xerox —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer science
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Senior Associate – Workplace Services
Coforge Ltd. —Sydney NSW
- $79,500 - $85,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
DAON | Technical Support Engineer
Deloitte —Sydney NSW
- On call
- Azure
- AWS
- Analysis skills
- Parental leave
11d
Digital Video Producer - Fox Sports
Foxtel Group —Artarmon NSW
- Full-time
- Writing skills
- Parental leave
- Free food
Quick Apply
2d
Senior Software Engineer - Desktop App
Heidi —Sydney NSW
- Full-time
- Remote
- AI
- Work from home
- Parental leave
3d
Service Delivery Manager
Kinetic IT —Sydney NSW
- Full-time
- Management
- Employee assistance program
Manager, Forensic Technology
BDO —Sydney NSW
- Full-time
- Scripting
- In-person
- Communication skills
- Health insurance
- On-the-job training
Building Estimator
ASC Employment Services Pty Ltd —Sydney NSW
- Full-time
- Supervising experience
- No degree
- Construction experience
- Parental leave
Quick Apply
Associate Technical Field Engineer
Unisys —Sydney NSW
- Full-time
- Customer service
- Senior Secondary Certificate of Education
- Associate degree
2d
Enterprise Sales - Desktop Build Group, BQL API Solutions
Bloomberg —Sydney NSW
- Microsoft Excel
- SQL
- APIs
- Parental leave
Senior Digital Workplace Technician - USDS
TikTok USDS JV —Sydney NSW
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
Arborist
Woollahra Municipal Council —Double Bay NSW
- $77,396.80 - $85,544.16 a year
- Overtime
- Maintenance
- Communication skills
- Outdoor work
11d
Senior Product Designer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Research
- Agile
- AI
- Annual leave
- Work from home
9d
Endpoint Engineering Team Leader
Datacom —Sydney NSW
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
- Parental leave
- Employee discount
Quick Apply
Senior Systems Engineer
Orro Pty Ltd —Sydney NSW
- On call
- Hybrid work
- Azure
- Management
- Communication skills
- Parental leave
- Employee discount
3d
Field Engineer Sydney
ITSM Corporation —Sydney NSW
- Management
Landscape Design and Project Officer
Woollahra Municipal Council —Double Bay NSW
- $111,905.04 - $123,684.08 a year
- Full-time
- Management
- CAD
- Customer service
- Parental leave
- Gym membership
8d
Principal Product Designer
Corto Pty Ltd —Sydney NSW
- Hybrid work
- AI
- Gym membership
Quick Apply
Aged Care Quality and Compliance Coordinator
Tender Loving Care Aged Care —Bankstown NSW
- Full-time
- Communication skills
Platform Specialist, Customer Solutions
PMY Group —Sydney NSW
- Customer service
- Microsoft Office
- Communication skills

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Global Subject Matter Expert & Software Support Analyst

Xerox -
Sydney NSW

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Computer science
Microsoft Excel
Management
Computer Science
Visio
Administrative experience
Bachelor's degree
ITIL
CompTIA Network+
IT
Leadership
Communication skills
CompTIA A+
Time management

Full Job Description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Position Name

Global Subject Matter Expert & Software Support Analyst

HR Title

Job Level

D0X

Organization

Software Support Group (SSG)

Overview

The Global SME & Software Support Analyst role is a technical leadership position involving the support of software, including Xerox Workplace Cloud Suite, Next Gen offerings and surrounding technologies. The incumbent will aid in the support of internal and external Clients, Partners & end users of the tools, business processes, and procedures.

The incumbent will use expertise and IT knowledge to resolve complex and/or time-consuming issues then create new knowledge articles for repeatable solutions in the Xerox Knowledgebase used by the SEC / CEC and external clients. Where applicable, also disseminate solutions and urgent technical alerts within SSG and all tiers globally within the support process. The incumbent will play a lead role in the creation, review, evaluation, and on-going maintenance of content associated with the program.

Key Responsibilities

1. Support Americas and EMEA regions to facilitate a 24-hour support model– ability to work pre-scheduled work weeks during any hours including 9pm EST to 7am EST across the 7 days of the week

2. Focal for Knowledge Management – facilitate the population & upkeep of the centralized model for KB authoring for internal and external audiences. Utilize, document and maintain Knowledge Base content for internal and external use.

3. Manage incoming & existing calls and tickets with a sense of urgency & ownership - Prioritize, Action, Resolve issues according to Client temperature and Service Level Agreements (SLA’s)

4. Be able to review log files and/or use monitoring tools to analyze & assess system performance. Determine appropriate action in problem situations.

5. Support Clients, Xerox Field Personnel and Partners

6. Participate and facilitate daily/weekly/monthly status meetings.

7. Participate in on-call support of applications, as required.

8. Work closely with the technology teams within the organization to help ensure implemented changes to the software suite meet business needs.

RELEVANT SKILLS & KNOWLEDGE PERTAINING TO POSITION:

§ Prioritization & Time Management – Ability to determine most critical areas quickly and diplomatically navigate. Manage own workload and availability to meet business needs

§ Mathematics – Knowledge of basic statistical analysis and algebra

§ Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

§ Troubleshooting — Determining causes of operating errors and deciding what to do about it.

§ Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

§ Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

§ Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

§ Operations Analysis — Analyzing needs and product requirements to create a design. Basic organizational and communication skills.

§ Virtual Support - This role is US based however also involved with clients & team members outside of the home country.

§ Experience with connectivity & scanning support along with the following application solutions is preferred:

Xerox Workplace Cloud
Xerox Workplace Suite
Third Party AAA solutions
- Equitrac
- ySoft
Xerox Device Manager
Xerox Services Manager
Xerox Report Manager
Xerox Services Portal
Xerox Fleet Management Portal

REQUIRED:

§ Ability to be cleared for government background checks

§ Ability to complete analysis and develop actionable insights on the business

§ Ability to prioritize with strong time management skills

§ Strong communication skills – listening, verbal and written

§ Self-starter with drive and urgency; a bias for action

§ Ability to function well in a team environment.

§ Ability to function well on virtual teams

§ Experience in Print Output Management

§ General protocol and networking skills

§ Experience with relational database concepts

§ Strong skills with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio

§ Strong knowledge of Microsoft operating systems (10, Server)

QUALIFICATION REQUIREMENTS

Bachelor’s degree in computer science or equivalent experience
Remote Desktop experience, LogMeIn experience
ITIL Fundamentals Certified or willing to complete
CompTIA – Certified on path to become Certified
- A+
- Network +
- Server+
- Cloud+
Related discipline or equivalent technical work experience will be considered with an equivalent of (5) years minimum experience.
Minimum (3) years of Information Technology experience
Minimum (1) year experience in Application Administration

Apply Now

Refine Your Search

it desktop support jobs in parramatta, nsw

Global Subject Matter Expert & Software Support Analyst

Senior Associate – Workplace Services

DAON | Technical Support Engineer

Digital Video Producer - Fox Sports

Senior Software Engineer - Desktop App

Service Delivery Manager

Manager, Forensic Technology

Building Estimator

Associate Technical Field Engineer

Enterprise Sales - Desktop Build Group, BQL API Solutions

Senior Digital Workplace Technician - USDS

Arborist

Senior Product Designer

Endpoint Engineering Team Leader

Senior Systems Engineer

Field Engineer Sydney

Landscape Design and Project Officer

Principal Product Designer

Aged Care Quality and Compliance Coordinator

Platform Specialist, Customer Solutions

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