Job Title: Senior Associate – Workplace Services
Role – System Analyst
Location - Sydney
Duties Responsibilities:
- Proven experience in analysing and documenting business requirements and processes and translating these into fit for purpose IT systems, policies and procedures.
- 1-2 years of providing advanced IT Support and Change Management in a medium to large organization.
- Software deployment experience within a large enterprise.
- Experience in the installation of various IT infrastructure such as routers, switches, wireless access points, UPS, ATS, PDU.
- Experience working with Infrastructure project delivery teams.
- Proven ability to support current version Windows OS.
- Proven ability to support other - Microsoft applications(Project, Visio, etc.)
- Proven ability to support mainstream vendor client applications, Adobe, Teams, Oracle, etc.
- Be able to support/troubleshoot multiple browsers Edge, Firefox, Safari, Chrome, etc.
- Understanding of SCCM Framework for software deployments.
- Airline and/or travel industry experience Requirement Essential Desirable Skills.
- Proven ability to support Microsoft Windows SOE Environments including Windows 10.
- Proven ability to support Apple Mac OS and to support the Microsoft Office and 365 suite.
- Proven ability to administer Active Directory Exchange Servers.
- Ability to support and troubleshoot Mobile Device Operating Systems (Android, iPadOS iOS, Windows)
- Ability to work with differing stakeholders and demonstrated practical skills associated with management and operational support of IT infrastructure and associated technical architecture.
- A proven ability to build strong relationships that result in trust and rofessional, Confident Positive Attitude.
- Ability to install and administer computer hardware, software and networks in an Enterprise environment.
- Stress and time management and IT hardware installation and configuration.
- Ethernet and fibre cable patching, testing, and troubleshooting. Knowledge of communication rack systems.
Qualification and Essential Skills and experience required for job:
- Graduation with over 04 years of relevant work experience required for this role.
- IT Industry Certifications or equivalent experience.
- Knowledge of IT infrastructure including On Prem and Cloud Technologies.
- Understanding of ITIL processes (Change Management, Incident Management, etc)
- Microsoft certification(s), Tertiary qualifications in IT, ITIL
- Previous experience working as part of a desktop and network support team.
- Previous experience with current Windows Operating Environments.
- Excellent written and verbal skills with the ability to communicate complex thoughts and ideas clearly Highly
- developed interpersonal skills.
- Excellent facilitation skills encompassing user management levels. Strong problem solving and analytical skills, and the ability to think on your feet with little oversight.
