In-Demand Technical support Jobs in Sunshine, Vic

IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
13h
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
11h
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
1d
Senior Systems Administrator
NTT —Melbourne VIC
- Contract
- Administrative experience
Quick Apply
12d
Oracle Service Desk Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Management
- Customer service
- ERP systems
11h
ICT Engineer
BAE Systems —Melbourne VIC
- Weekend availability
- Hybrid work
- Management
- Engineering
- Administrative experience
6d
Library Support/ IT Support
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
6d
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
8d
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
Systems Administrator
BAE Systems —Melbourne VIC
- Azure
- Computer Science
- Analysis skills
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
1d
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
IT Onsite Support Specialist
WSP —Melbourne VIC
- Microsoft Outlook
- SharePoint
- IT
2d
ICT Project and Systems Lead
Department of Justice and Community Safety —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
12d
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
1d
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
1d

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IT Service Desk Team Leader

MedHealth -
Melbourne VIC

Quick Apply

Job Details

Full-time
13 hours ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Salary packaging
Insurance services

Qualifications

Technical support
Analysis skills
IT support
Organisational skills
Leadership
Communication skills

Full Job Description

Company Description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

At MedHealth, technology plays a critical role in supporting our people and business operations. We're looking for an experienced and customer-focused Service Desk Team Lead to lead our IT Service Desk team and help deliver an exceptional support experience across the organisation.

You'll be responsible for leading a high-performing team, driving service excellence, coaching and developing staff, and ensuring our users receive timely, effective support. This is a fantastic opportunity for a hands-on leader who is passionate about technology, people leadership, and continuous improvement.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and love helping teams reach their full potential, we'd love to hear from you.

What You'll Be Doing

Lead and oversee the daily operations of the IT Service Desk.
Drive exceptional customer service and ensure all calls, incidents, and requests are managed within agreed service levels.
Act as the escalation point for complex technical issues and high-priority incidents.
Coach, mentor, and develop Service Desk team members to maximise performance and career growth.
Deliver engaging training sessions and knowledge-sharing initiatives.
Manage team scheduling and rostering to ensure optimal coverage and service delivery.
Continuously review, improve, and document Service Desk processes and procedures.
Maintain and enhance the Knowledge Base to support efficient issue resolution.
Analyse service trends and identify opportunities to improve user satisfaction and operational performance.
Ensure accurate incident, troubleshooting, and support documentation within the ITSM platform.
Partner with internal technology teams to deliver effective solutions and outcomes.
Support technology projects and business improvement initiatives.
Lead by example with a hands-on approach to customer support when required.
Foster a positive, collaborative, and customer-centric team culture.

Qualifications

We're Looking For Someone Who Has:

Minimum 3 years' experience in a Service Desk, Technical Support, or IT Support environment.
At least 1 year of leadership or team mentoring experience, including managing escalations and high-priority incidents.
Strong experience supporting Microsoft 365 and modern workplace technologies.
Experience creating and maintaining technical documentation, knowledge articles, and process improvements.
Proven experience delivering training, coaching, and support to team members.
A passion for developing people and building high-performing teams.
Strong customer service mindset with a genuine desire to create outstanding user experiences.
Excellent problem-solving, troubleshooting, and conflict resolution skills.
Exceptional organisational skills with the ability to prioritise competing demands in a fast-paced environment.
Strong analytical skills with the ability to identify trends, insights, and improvement opportunities.
Experience working in dynamic, evolving, and high-growth environments.
Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
Understanding of service performance metrics, reporting, and SLA management.

Additional Information

So why be part of the MedHealth Group?

We offer hybrid working arrangements
Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and salary sacrificing
Paid parental leave
Purchased Leave (up to 4 weeks)
Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

** We will not be able to support international applicants for this role or accept agency applications.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Quick Apply

Refine Your Search

technical support jobs in sunshine, vic

IT Service Desk Team Leader

End User Technical Support Consultant

Senior Technical Customer Support Engineer - Australia

Service Desk Analyst

Help Desk Technician

System Administrator - 12 mth FTC

ICT Product Manager: Digital Evidence Management Systems

Senior Systems Administrator

Oracle Service Desk Officer

ICT Engineer

Library Support/ IT Support

Senior IT Support Engineer

Service Desk Analyst

Systems Administrator

ICT Product Specialist - Digital Evidence Management

Food Tech Support

IT Onsite Support Specialist

ICT Project and Systems Lead

IT Support Level 2

ICT Product Manager: Digital Evidence Management Systems

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