In-Demand Technical support Jobs in Clayton, Vic

Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Computer Network Support
Medical iT —Melbourne VIC
ICT Product Specialist
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Organisational skills
8d
Network Administrator
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
11d
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
11d
Service Desk Engineer
Autosports Group Limited —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
11d
Technical Support (BMS & Controls) | Melbourne
Katz Recruitment —Dandenong VIC
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
5d
Service Desk Engineer, Level 2 - CT Group
Lyra Technology Group —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Organisational skills
- Communication skills
Quick Apply
6d
Technical NMR Support Officer
University of Melbourne —Parkville VIC
- $111,275 - $120,453 a year
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
14d
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills

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Manager, Technical Support – ANZ

SOTI Inc. -
Mulgrave VIC

Apply Now

Job Details

Full-time

Qualifications

Management
Enterprise software
Microsoft SQL Server
Technical support
Databases
Analysis skills
Diploma
Leadership
Communication skills
Information Technology

Full Job Description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job Title: Manager, Technical Support

Location

Who we are

At SOTI, we are committed to delivering best-in-class mobile and IoT (Internet of Things) device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.

What We Are Looking For

We are seeking an early-career professional with a strong foundation in technology and a passion for delivering exceptional customer support. As a Technical Support Manager, you bring energy, curiosity, and a proactive approach to identifying and resolving complex technical issues.

You demonstrate a solid understanding of computer networking principles, coupled with strong analytical and problem-solving skills, and the ability to perform effectively in a fast-paced environment. You are motivated to continuously learn, adapt, and grow, while maintaining a high standard of customer experience.

This role offers significant opportunities for professional development and the chance to build a long-term career with SOTI.

What’s in it for you?

The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

Lead and manage a team of Team Leads and Technical Support Engineers across L1 to L3 support
Conduct regular one-on-one meetings to drive performance, engagement, and career development
Ensure adherence to SLAs, response times, and overall service quality standards
Monitor support queues, escalations, and resolution effectiveness to maintain operational excellence
Prepare and present monthly performance reports, including key metrics, insights, and improvement plans
Coach and develop team members to enhance technical capability, productivity, and career progression
Ensure teams are equipped with the right tools, resources, and knowledge for efficient operations
Collaborate with cross-functional teams such as Product, Engineering, and Customer Success to improve processes and customer outcomes
Drive continuous improvement by identifying gaps, optimizing workflows, and updating documentation
Support workforce planning, capacity management, and shift alignment to meet business demands
Act as an escalation point for critical issues and ensure timely resolution
Demonstrate flexibility to accommodate early or late calls and meetings based on business and regional requirements

Experience You Will Bring

Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
8+ years of experience in technical support, including at least 3+ years in a leadership or management role
Strong understanding of technical support operations, including SLA management and escalation handling
Excellent verbal and written communication skills in English
Proven problem-solving ability with a structured and analytical approach
Strong leadership qualities with the ability to coach, mentor, and motivate teams
Ability to thrive in a fast-paced, dynamic environment with a focus on results and continuous improvement
Knowledge of mobile computing platforms, including Windows, iOS, Android, and legacy systems such as Blackberry
Understanding of networking fundamentals, databases, and enterprise software environments
Experience with Mobile Device Management (MDM) solutions is an advantage
Working knowledge of Microsoft SQL or similar database technologies is preferred

Working Arrangement: This is a hybrid role, with employees expected to work from the office on Mondays, Wednesdays, and Fridays, and remotely on Tuesdays and Thursdays. Please note that SOTI reserves the right to amend or modify the hybrid working model in line with business requirements.

#LI-DK1

#Hybrid

If you want to bring your ideas to life, apply at SOTI today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Apply Now

Refine Your Search

technical support jobs in clayton, vic

Manager, Technical Support – ANZ

Computer Network Support

ICT Product Specialist

Network Administrator

Service Desk Analyst

Service Desk Engineer

Systems Administrator

IT Infrastructure Support Analyst

Technical Support (BMS & Controls) | Melbourne

Service Desk Engineer, Level 2 - CT Group

Technical NMR Support Officer

Desktop Support Officer

Senior Systems Administrator

ICT System and Field Technician

TIM Engineer / Desktop Support Engineer

Desktop Support Officer

IT Support Engineer (Field)

Senior Technical Customer Support Engineer - Australia

IT L3 Support

IT Operations Specialist

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

If you want to bring your ideas to life, apply at SOTI today.

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