In-Demand Customer support coordinator Jobs in Hillarys, Wa

CHSP or SAH Case Manager/ Coordinator (Experienced)
ECHO Community Services —Morley WA
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick Apply
14d
Foster Care Engagement Officer
MacKillop Family Services —West Perth WA
- $46.70 - $50.25 an hour
- Weekend availability
- Customer service
- Communication skills
- Marketing
Logistics & Inventory Coordinator
Enaex —Perth WA
- Temporary
- Microsoft Excel
- ERP systems
- Organisational skills
- Employee assistance program
Senior Sales Executive - Perth
SBS —Perth WA
- $85,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Gym membership
6d
People & Culture Coordinator
The Kids Research Institute Australia —Nedlands WA
- Full-time
- Research
- Administrative experience
- Bachelor's degree
- Health insurance
- Employee discount
Sales Coordinator
WesTrac —Perth WA
- Sales
- Analysis skills
- Communication skills
10d
Procurement and Logistics Lead
Downer Group —Perth WA
- Microsoft Excel
- ERP systems
- No degree
11d
Customer Care Team Member
Lifeworks Occupational Therapy —Mount Lawley WA
- $30 - $35 an hour
- Part-time
- CRM software
- Administrative experience
- Front desk
Quick Apply
5d
Standard Work Coordinator
WesTrac —Guildford WA
- Monday to Friday
- Communication skills
- Employee stock purchase plan
- Parental leave
4d
Facilities Coordinator (Hard Services)
CBRE —Perth WA
- Full-time
- Management
- Customer service
- Microsoft Office
Customer Success Partner, BrightPath
3P Learning —Perth WA
- Full-time
- Remote
- Writing skills
- Leadership
- Teaching
- Annual leave
Quick Apply
12d
Senior Payroll Coordinator
Monadelphous —Perth WA
- Overtime
- Microsoft Excel
- Data analysis skills
- Communication skills
Health, Safety, Environment and Quality (HSEQ) Advisor
Guidera O’Connor —Perth WA
- First Aid Certification
- Construction experience
- Leadership
- Parental leave
- Referral program
Caretaker/Facility Coordinator
Downer Group —Perth WA
- Full-time
- Employee assistance program
EHS & Rail Safety Coordinator
ALSTOM —Perth WA
- Contract
- Health insurance
- Annual leave
7d
Receptionist
Oceaneering —Perth WA
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
7d
Home Care / Support Workers
Pearl Home Care —Perth WA
- Part-time
- Customer service
- First Aid Certification
- Organisational skills
Trainer & Assessor
Monadelphous —Perth WA
- Monday to Friday
- Communication skills
7d
Retail Centre - Commercial Manager
ABN Group —Perth WA
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Health insurance
- Annual leave
11d
Operations Manager - Transport
Northfleet —Perth WA
- Full-time
- Management
Quick Apply
7d

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customer support coordinator jobs near hillarys, wa

CHSP or SAH Case Manager/ Coordinator (Experienced)

ECHO Community Services
Morley WA

Quick Apply

Job Details

Permanent | Full-time
14 days ago

Benefits

Free parking
Salary packaging

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Customer service
Certificate IV
Certificate III
English
Microsoft Office
Case management
Organisational skills
Care plans
Communication skills

Full Job Description

Introduction:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.

About ECHO

Our goal is to provide services at the same time, on the same day and with the same team of home carers which means that you know the people who are coming and the time they will arrive.

As a registered charity, we specialise in caring for the elderly, empowering them to maintain their independence with dignity.

Our commitment lies in delivering in home services 7 days a week for Support at Home recipients and 5 days a week for CHSP recipients.

We prioritise trust and continuity by guaranteeing our clients consistent home carers and schedule service, there by upholding their wellbeing and dignity.

Description:
About the Role:
As a Care Partner (Case Manager/ Coordinator), you will ensure personalised home care services meet client needs and align with ECHO’s strategic goals. You will provide guidance, advocacy, and coordinate services for clients under the Aged Care funding streams, requiring strong organisational skills and a collaborative approach.

Key Responsibilities:

Case manage Echo's client care services, including in-home and community activities, ensuring seamless coordination and support.
Oversee care planning, client clinical care, case management, front-line support, and continuous improvement.
Ensure home care services are delivered in line with client requirements under the funding streams.
Monitor client progress, address concerns, and adjust care plans to optimize satisfaction and outcomes.
Maintain accurate records of client interactions, progress, and services, ensuring adherence to confidentiality and privacy standards.
Ensure services consistently meet or exceed internal and external audit standards, focusing on quality and compliance.
Contribute to continuous improvement and innovation to keep Echo's services competitive and aligned with strategic objectives.

Hours:  Monday to Friday, 8:00 am to 4:00 pm. You will also be required to participate in a rotating on-call after hours, weekday and weekend roster.

Skills and Experiences:
Qualifications:
Certificate III or IV in Individual Support Work or Aged Care or Enrolled nurse with case management experience.

Experience:
Minimum 3 years of Aged Care experience (either in residential Aged Care facilities or community Aged Care).
CHSP or SAH experience with Aged Care funding streams.
Demonstrated ability to work well under pressure, meet tight timeframes and manage complaints in a respectful and timely manner.
Knowledge and demonstrated experience in client assessment, care planning, and risk identification for complex, high-needs clients.
Significant experience in home care and/or residential aged care.
Demonstrated ability to work independently and prioritise tasks for effective and efficient service delivery.

Competencies:
Essential:

Above average verbal and written communication skills.
Fluent and clearly spoken English communication skills.
Above average organisational skills, with the ability to manage multiple tasks, prioritise workload, and maintain organised records.
Above average attention to detail.
Superior client/customer service skills.
Above average skills in Microsoft Office suite applications including Word and Excel.

Average financial and numerical literacy and experiencing in managing budgets.

Desirable:

Understanding of CRM software, especially the ECASE system, is highly regarded.

Experience in Dementia and / or Palliative care.
Knowledge of Aged Care Quality and Safety Standards.
Familiarity with legislation and regulations related to aged care.

Benefits:
Salary sacrifice options to optimize take-home pay (up to $18,500)
Free parking facilities.
Opportunities for professional growth and development.

For your application to progress, kindly address the above criteria.

Make a difference with your case management skills – apply now and join our caring team!

Quick Apply

Refine Your Search

customer support coordinator jobs in hillarys, wa

CHSP or SAH Case Manager/ Coordinator (Experienced)

Foster Care Engagement Officer

Logistics & Inventory Coordinator

Senior Sales Executive - Perth

People & Culture Coordinator

Sales Coordinator

Procurement and Logistics Lead

Customer Care Team Member

Standard Work Coordinator

Facilities Coordinator (Hard Services)

Customer Success Partner, BrightPath

Senior Payroll Coordinator

Health, Safety, Environment and Quality (HSEQ) Advisor

Caretaker/Facility Coordinator

EHS & Rail Safety Coordinator

Receptionist

Home Care / Support Workers

Trainer & Assessor

Retail Centre - Commercial Manager

Operations Manager - Transport

I want to receive the latest job alert for customer support coordinator in hillarys, wa

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