In-Demand Helpdesk support Jobs in Australia

Post Sales Support Officer (Warranty, Claims, Customer Service)
Trevor's (1977) Pty Ltd —Osborne Park WA
- $65,000 - $75,000 a year
- Urgently hiring
- CRM software
- Sales
- Microsoft Office
Quick Apply
1h
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Communication skills
Systems Test Engineer
Pavan Enterprises Pty Ltd —Wollert VIC
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Client Finance Specialist - Billings - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Parental leave
Quick Apply
5d
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Office Manager / Executive Assistant
INTREC Management —Victoria
- Office
- Microsoft Office
- Administrative experience
- Referral program
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Casual Event Safety Officers
VenuesWest —Mount Claremont WA
- $61.40 an hour
- Weekend availability
- Hospitality
- Communication skills
Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
IT Support Officer - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
3d
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
Service Desk Analyst
Capgemini —Sydney NSW
- Hybrid work
- Communication skills
Facilities Coordinator
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
4h
Senior Helpdesk Engineer (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- Management
- SharePoint
Quick Apply
13d
Senior Support Analyst
Woolpert —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Customer service
- Education
- Health insurance
- Employee assistance program
Quick Apply
HR Assist Officer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Administrative experience
6d
Network & IT Systems Engineer
Andromeda Robotics —Southbank VIC
- Full-time
- APIs
- AI
- Health insurance
Quick Apply
12d
Senior Customer Service Hero
ClassBento —Chatswood NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Cooking
Quick Apply
4d
Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
6d

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Post Sales Support Officer (Warranty, Claims, Customer Service)

Trevor's (1977) Pty Ltd
Osborne Park WA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
1 hour ago

Qualifications

CRM software
Sales support
Sales
Call center experience
Microsoft Office
Zendesk
Computer skills
Help desk

Full Job Description

Off the tools, not out of the trade

If you have spent years laying floors, running flooring jobs, or supervising building sites, you already know more about this role than any call centre operator ever will.

We are looking for someone with a genuine trade or building background to take on our post sales support and warranty function for our customers at Osborne Park. Your job is to look at a photo of a cupped board or a lifting seam and know what you are looking at, what caused it, and what needs to happen next.

This is not a phone job. It is a technical role that happens to be done from a desk.

Who we are

Trevors Carpets has been supplying and installing flooring for Western Australians since 1977. We are proudly WA owned and family run, with stores across the Perth metro area and regional WA, two local warehouses, and our own installation teams. Three generations of the same family have built this business on doing the job properly and standing behind it.

What the job actually involves

You are the person our customers deal with after the floor goes down. When something is not right, it lands with you and you own it through to resolution. This role forms part of our Customer Service Team.

Assess warranty claims. Work out what has actually gone wrong from photos, site history and the customer's account of it, and whether it is a product fault, an installation issue, a site condition or a maintenance problem
Schedule warranty inspections between customers and our installations team
Book our Installation Managers for on site assessments where a set of eyes on the floor is the only way to call it
Coordinate installers and technicians for repairs, touch ups and replacements
Make sure the right materials, underlay and trims are allocated and ready before works are booked in
Manage repair and remediation requests from first report through to final sign off
Triage incoming cases through our case management system and keep customers informed
Handle complaints properly. Sometimes that means explaining why a claim is not covered, and holding the line politely
Answer flooring product enquiries

You will work day to day with our Installation Managers, installers and store teams. Their feedback and yours goes both ways.

What you need to have

Essential:

A trade or building industry background. Flooring is ideal, whether laying, estimating, supervising or running jobs. We will also seriously consider carpenters, builders, building supervisors, site supervisors, tilers and anyone who has spent real time on residential or commercial sites
The ability to hold a professional conversation with a frustrated homeowner, a builder and an installer in the same hour
Confident written English. You will be documenting claims that we may need to rely on later
Solid computer skills. Microsoft Office, Windows, and the ability to pick up a new system quickly

Highly regarded (but not Essential):

Time served in the flooring industry in any capacity, including administration, sales, estimating or installation
Working knowledge of flooring types (carpet, timber, hybrid, laminate, luxury vinyl plank, vinyl) and how they are installed (Ideal, but no a show stopper)
Previous experience in a warranty, quality, defects or post sales role
Experience with a case management, helpdesk or CRM system such as Zendesk
Experience dealing with builders, property managers or strata

Please note: this role requires flooring or building industry knowledge. If your experience is call centre, retail or general office based only, this will not be the right fit and we will not be able to progress your application.

What is in it for you

Your body gets a break. No more kneeling, lifting or early starts in the rain
Monday to Friday, 8:00am to 4:30pm. No weekends, no nights, no on call
Your trade knowledge is the reason we want you. You will use it every day, not park it
A stable WA family business, not a franchise or an east coast head office
Immediate start for the right person

How to apply

Hit Apply Now with your resume. A cover letter is optional, but tell us in a few lines what your trade background is and why you are looking to move off the tools.

Applicants must have the right to work in Australia. We are reviewing applications as they come in and will move quickly for the right person.

Trevors Carpets is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a safe, respectful and inclusive workplace.

Personal information collected as part of your application will be handled in accordance with the Privacy Act 1988 (Cth) and used only for recruitment purposes.

Pay: $65,000.00 – $75,000.00 per year

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in australia

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Executive Coordinator, Clerk Grade 5/6 - Parliament of NSW - Sydney

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